Hôtel près de Canal de Dubaï, Dubaï, Dubaï

"bon sejour. bon hotel. Acces un peu difficile... mais c'est Dubai!"

"Nous avions pris une chambre avec deux lits simples, ayant un bébé de 9 mois, les lits sont super grands! La chambre est très propre et très bien équipée avec tout le nécessaire. On nous a mis une chambre avec vue sur le Burj alors que nous ne l’avions pas réservée, et nous avons eu un late Check out gratuit. Merci au personnel qui est aux petits soins, à la réception, les voituriers, la personne qui nous a accompagnée en chambre, le personnel de la piscine, le maître nageur. Merci beaucoup. C’était un week-end de l’Eïd reposant en famille. "

"Magnifique upgrade pour une suite au 16e étage et également un late check out sans extra pour 14:30 ✨🤩🙏"

"La chambre spacieuse avec une superbe vue. Le personnel au petit soin, très gentil et très professionnel. Un grand merci à toute l’équipe du St Régis downtown Dubai. "

"Le personnel au petit soin et l’hôtel est très bien situé "

"Absolutely unacceptable experience and very poor management. We paid over €3,400 for four people, two rooms, for one full week (Sunday to Sunday). For that price, we expected basic hospitality and professionalism — which we clearly did not receive. We arrived at the hotel at 5:00 AM after an overnight journey. Prior to arrival, we had sent several emails and made phone calls to ask about early check-in. We never received any response. Upon arrival, we politely asked again for an early check-in and even offered to pay extra. The staff simply said they would “try to find a room”, without any follow-up or solution. During this time, multiple families were checking out of the hotel between 5:00 AM and 11:00 AM, which means that rooms were becoming available and at least one of our two rooms could have been cleaned and temporarily assigned to us. This was never even attempted. Instead, we were forced to wait for hours in a cold corridor, without water, assistance, or empathy, despite having two sick people in our group. We had to insist strongly just to receive two small bottles of water for four people. To make matters worse, the hotel did have a suite available, but rather than offering it as a temporary solution until our rooms were ready, we were told we could only use it by paying an additional fee. No alternative or goodwill solution was proposed. This experience shows a complete lack of guest care, flexibility, and basic human consideration. For a hotel charging thes"

"Leur point fort il est près du mall sinon je trouve le rapport qualité prix très cher"