We enjoyed our stay so very much. When we arrived the place was spotless but there was still some trash in the can. I called the customer service line, just to make sure we had enough room in the bigger bin and to find out where the bigger bin was, and there was someone at our house in 3 minutes to correct the error. We didn't need them to come, but they were there before my brother could find the trash bin. Excellent customer service.
Because of Covid, we had planned to cook and eat every meal at home. We were able to make all four meals with ease. We highly recommend the Meat Lab in Canyon) We brought our own spices, of course, and was hoping they had a well stocked kitchen with cutlery and glasses -- and, they could have done better. There were only 5 knives and 3 appropriate wine glasses, but we went into Canyon one afternoon to see some museums and bought a few more wine glasses -- and left them there. But if you are planning on making a "Thanksgiving dinner" as the description says is possible -- make sure you bring some finer glassware. (admittedly, I am a bit of a glass snob in full disclosure)
The last day we were there apparently the last hour we were there the water quit on us. We tried to finish off the best we could -- called them on the way out -- again the customer service was instant and fantastic. They were on their way over, but we were on our way out. The response time for anything we needed was 5 star!!!!
This location is fantastic to the park. We woke up every morning at 6, was in the park by 7 and out by 10 doing a hike a day. We showered, went into town to see museums (and, buy glasses ;) and returned for dinner. The accommodations and view could not have been more perfect. The evenings devine and the beds -- out of this world comfortable.
We will be back for sure. If they'll have us.