4/10 MĂ©diocre
Ang A.
14 mars 2025
Les points forts : Propreté
Not a 5, 4 or 3 star VRBO
I chose this house because of the layout of the house, the heated pool and the garage. We had issue after issue with this rental.10 days without a heated pool (71 degrees) heater wasn't working. 14 days without the garage (door hardware was damaged, I was told by maintenance guy that they knew it was damaged), Broken refrigerator drawer.Microwave tripping breaker everytime you tried to use it.Broken igniter on the grill (no fire starter to light grill)Missing exterior door knob on the door leading out to the pool.Pantry door falling off of the track.Curled up area rug edges creating tripping hazardMissing kitchen utensils no can opener or cork screwnon-stick skillets marked up so bad that everything sticks they only have metal turners and spoons for cooking. Some pictures they show for this property are not this property. I texted Sundown Vista for each problem. I quickly received a reply thanking us and they would address the problems, we would receive boxes with items from Amazon. I would also be asked to let repair people in when they came out to repair microwave, garage door, area rugs, grill and pool. My husband replaced the grill igniter they sent the part but maintenance never came back. Considering the impact that this had on our vacation we requested to be compensated for all the inconveniences we experienced. I sent Sundown Vista a message on March 5th 2025 as of March 14 I still haven't heard anything. I contacted VRBO and didn't receive any help.
Ang A.
Séjour de 22 nuits en février 2025