Without prior notice, the property manager came to the house, came thru the back screened in porch and opened the backdoor and let himself in.
On the second day at 9:00am, I was in the shower, my wife was in the guest bathroom and our two young kids were sleeping. The property manager rang the front doorbell. I could not hear it from the shower and my wife could not get to it in time. The property manager then walked around to the backyard and came thru the screened in porch to the back door that we had left unlocked because we were having breakfast out there earlier. He then opened the backdoor and at that time my wife had come out of the bathroom and entered the kitchen, where the backdoor is. He had the door wide open and one foot firmly in the house and his head thru the door. At that time he introduced himself as the property manager. My wife was obviously startled by this man halfway in our house. Luckily I came into the kitchen a few moments later and the property manager left. After he was gone, my wife explained to me that he had let himself in so I immediately called the property management company to find out if he was legit or not. We were concerned that he was a criminal that saw the vacation rental sign in front of the house and was looking for an easy target. When I called their office number it was actually the same man that answered the phone that was in our house. I told him that I was very upset that he had let himself into the house. He turned the blame to us saying we should have read the paperwork and that this was normal. The paperwork that they send you before arrival says to contact property management to make an appointment. It does NOT say that they will show up or let themselves into the house. Since he was our person of contact and he was the issue, I instead reached out to the contact on VRBO whom I believe is one of the owners of the house. She gave us one of those halfway apologies saying sorry you got scared, not sorry he entered the house without notice. She then went on to say that he never entered the house and that my wife had come outside to talk to him. Clearly this man had lied to her about what he really did. She also turned blame to us saying it says this in the travel documents and that this is "the normal way". Again does NOT say that. She then went on to say that she does not have the nerve for such "discussions about trifles". We will not rent from any of these people again!