Hurricane Ian hit Cape Coral & we expected to see damage. We emailed PM before refund date & asked about state of the house. (Listing made no mention of any damage.)
PM replied "house has some shingles missing, 2 pieces of fence came down, and some of the pool cage screen." She added they hoped to have the pool and roof fixed before our arrival. We kept the booking.
Upon arrival we felt misled. The state of the house did NOT match the listing & the PM’s comments. The roof was almost completely tarped, inconsistent with “some shingles missing.” 28 of the 62 pool screens were missing - more than “some.” This allowed flies/birds inside the lanai area and ruining outdoor dining. Pool constantly had leaves in it.
Outdoor grill wasn’t working (listing said it worked). Replacement grill was cheap & flimsy. There was a pile of construction garbage in the front yard - only house on street with this. Kitchen refrigerator didn’t work. PM’s original solution was to move mini fridge (no freezer) from lanai into the kitchen. 3 days later PM had a rental fridge delivered.
PM scheduled & rescheduled a fridge repair tech three different times - annoying. Last minute each time, and never fixed. Garbage disposal didn’t work. PM notified immediately. She knew it was broken before we arrived but didn’t fix it/tell us. PM later claimed “replacement was backordered due to hurricane.” We told her we called Lowe’s 3 miles away & they had 116 in stock, including 15 of the exact Moen model. She did nothing. Broken disposal caused dishwasher to back up smelly water into the sink - took hours to drain. Leather couch had peeling sections - not depicted in listing pictures. Cleanliness was disappointing. Walls & trim scuffed & marked up. Brown drips on one of the nightstands. Hairs on bedding. Threadbare sheets. Furniture - much of it was cheapest garage sale options they could collect. Peeling, stained, worn. Old dining table covered with tablecloth in listing.
Positives - Plenty of amazing aspects to the house. The kitchen is huge & clean. Appliances are newer. TV is gigantic.
Best stocked kitchen we’ve experienced. The bathrooms were updated & beautiful! Primary bath was spa-like. The pool is great & heated well. Garage fully stocked - kayaks, life vests, bikes, beach toys, inflatables.
Other Notes - Though out of PM control, there are two dogs across canal that bark incessantly & hurt experience. Overall, Cape Coral has plenty or rentals, next time we'll go elsewhere.