Hôtel près de Chapelle de la Conception, Naucalpan, Naucalpan

"L’accueille selon les directives imposées par l’hôtel, n’ont pas été respectées par l’hôtel. L’annonce, marquait sur le site que c’était un hôtel ouvert jusqu’à tard dans la nuit et la directive mentionnait de trouver une clé dans le coffre à code du portail. Le code fourni à fonctionné, mais la clé n’y était pas. Impossible de joindre le staff directement car le service de messagerie est automatisé. J’ai dû attendre dehors pendant 30 minutes en pleine nuit sous la pluie à frapper au portail pour que quelqu’un m’entende par hasard dans la cour. C’est pas ce que j’appelle un service hôtelier d’accueil adéquat surtout pour un étranger qui ne connaît pas les lieux. Pour le reste, j’ai été bien servi une fois entré dans l’hôtel. Mais personnellement, je ne suis pas prêt à y retourner."

"Tout tait parfait!"

"Dans secteur de Polanco. Tres bien "

"The hotel is really Nice : Rooms are modern and comfy and spacious. Well equipped also for all you need ! Cleaning is very good. Rooms are very clean ! Thanks to the cleaning team they are doing a great job !! The hall is impressive The good is ok / good but I was missing typical mexican food such as … tacos ! This hotel also has a real plus of small attentions that make the difference : Each floor has Free fresh tea renewed every day but also some cakes and in the evening they put some mezcal for you to taste … etc really Nice experience !! Please note that the hotel is far from the center you would need at least 30 min to get to main city main attractions (Up to 1.5 hour during traffic!) The view from the Rooms is ok ! Finally, Last but not least : the hotel staff is really really Nice and helpful : always trying to help with a big smile !! Thanks to all of you !!! Except 2 people at the reception : one woman (who did the check-out for me today and is supposed to be the manager) and one younger Guy teaming with her : every Time I had to deal with them they were unhappy/ not smiling. They were talking between them about me in spanish as they thought I don’t understand. They did not say bad things but just : this is not professional. Every Time I came to them for a simple question I felt I was bothering them ! Sorry to you if I made something wrong :) When I did the checkout same thing : very antipathic … que lastima !!"