Lodges à Castel Madama

« Nous n'avons pas pris de petit déjeuner. »

« Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this...

« Les gens sont très sympathique »

« Le personnel très sympa et à l’écoute, emplacement parfait, belle chambre »

« Belle chambre, bon café et drinks, personnel sympathique! Tres bien situé ! »

« Hôtel très propre et confortable (super literie), bien situé, 15 mins en taxi du Vatican, personnel très aimable et de bon conseil, je recommande vivement »

« The hotel had clearly been renovated, with modern fixtures and design. Breakfast was a great addition. The rooms were very noisy at night, with multiple doors “slamming” in the hallway throughout the late night and early morning. It seemed oddly loud for a hotel that didn’t seem that busy. Also, the hotel advertised a free airport shuttle. However, we had to ask twice to set it up and it ended up being a taxi that then up charged us for not having cash when we got to the airport. This property...