Hotels nahe Hoàng Gia (Tan Thanh)

„no hot water in the room. staff would check it in the evening, they didn‘t. same situation in the morning. instead of going to manage it seriously they came twice to my room to check it like i‘m just too stupid how to use the tap. 2nd problem: by booking i ordered local seasonal fruits for breakfast (because i’m vegan and it’s hard to get something right in a hotel) and refered on it by check in: „the manager will check it“ - only an empty phrase. After hours i got some pieces of watermelon ...

„I cannot recommend this hotel. We booked our stay three months in advance and paid a non-refundable rate. When we arrived, the staff told us they had no record of our reservation. We showed them our booking confirmation and payment receipt, but they said they didn't know anything about it. After a long discussion, they only allowed us to stay for two nights instead of the three nights we had booked. They refunded one night, but by then every other hotel in the area was fully booked, so we had ...