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Avis sur The Ritz-Carlton, Chengdu

5 out of 5
The Ritz-Carlton, Chengdu
269 Shuncheng Ave, Qingyang District, Chengdu, Sichuan

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 162 avis sur 198." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 198." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 198." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 198." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 198." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

ANGELICA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Séjour de 1 nuit en novembre 2023
Réponse de Nancy Zhou le 3 janv. 2024
Cher client, Nous vous remercions d'avoir choisi le Ritz-Carlton, Chengdu et d'avoir commenté notre service. C'est un plaisir de savoir que vous avez eu une excellente expérience pendant votre séjour. Je ferai part de vos éloges à tous les employés, afin que nous puissions continuer à travailler dur. Le Ritz-Carlton inspire les voyages les plus significatifs de la vie. Laissez-nous vous accompagner.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander !
Très joli hôtel récent, personnel exceptionnel et au petit soins, un grand merci! Joli lit bébé dans la chambre pour les familles. Belle salle de sport, piscine grande et un peu froide mais c'est le seul petit défaut.
Séjour de 2 nuits en octobre 2018

10/10 Excellent

Fabienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2017

10/10 Excellent

Brigitte, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de luxe somptueux. Étage service club superbe, lieu sublime avec un personnel à vos petits soins. Petite critique : chambre faite tardivement, chaque jour à 15 heures.

10/10 Excellent

Shirley

Great stay!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Lang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel smelled great. it's not the overwhelming perfume or potpourri, but a pleasant smell of tea leaves. The breakfast was so great with so many varieties. All their staff were super friendly and courteous. I want to give a special thanks to Robert tending the the first floor. He's a hero in helping me navigating through the transportation system and my itinerary in China. Overall, a lovely experience. I wish I had more time in this hotel as I only stayed two nights.
Séjour de 2 nuits en avril 2024
Réponse de Nancy Zhou le 7 mai 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.

8/10 Bien

haifeng

Séjour de 1 nuit en avril 2024

8/10 Bien

Steffen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

tariq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect very clean and nice wilp do it again staff very nice and helpfull
Séjour de 1 nuit en mars 2024
Réponse de Nancy Zhou le 7 mai 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.

10/10 Excellent

Sue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we love this hotel and it's friendly staff members. the room is comfortable and clean. will definitely come back next time
Séjour de 4 nuits en avril 2024
Réponse de Nancy Zhou le 7 mai 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.

8/10 Bien

Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and v good restaurant. A very nice club room especially when returning from a tiring day
Séjour de 2 nuits en avril 2024
Réponse de Nancy Zhou le 7 mai 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.

8/10 Bien

WENQING

Séjour de 5 nuits en mars 2024

10/10 Excellent

Srdjan, Athens

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel, we stayed in the club suite, absolutely gorgeous. The club restaurant is nice, decent food, good wine great service. The signature Chinese restaurant on the 26th floor is just average, not worth the price and the effort.
Séjour de 4 nuits en mars 2024
Réponse de Nancy Zhou le 8 avr. 2024
Dear Valued Guest,Thank you for your comment, we will communicate with the relevant departments and feedback.We greatly appreciate your kind patronage and look forward to the opportunity to welcoming you back for a more satisfactory stay in the future. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,

10/10 Excellent

mingfeng, Renton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en février 2024

10/10 Excellent

Ge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024

10/10 Excellent

bo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

mingfeng, Renton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It will be better if the internet connection is faster.
Séjour de 4 nuits en février 2024
Réponse de 预订部 le 9 févr. 2024
Happy New Year, we will respond to your comments to the management and we will continue to follow up on this matter. Welcome to your next stay.

2/10 Horrible

Chenguang

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay for two nights with family, my experience was terrible here. 1. I booked executive room, when I visited the Executive Lounge to have a drink, I found out the fruit choice are very limited, only four cheap fruits: apple banana orange and pear, non cut in plate. 6-7 staff preparing the food but after 30 min only some plate and 4 fruits plus almond cookie, many guests waking around but get almost nothing and to eat. I filed a complaint to manager, the reply was disappointed, the manager replied me with many excuses, and no correction plan for this issue, and I said I may file complaint again, and I was informed I have the right to file a complaint to the headquarters. So why not? 2. The toilet was blocked after last usage at night, it is automatic, so it kept flushing, until flood the whole floor of bathroom. In the morning I was scared by what I saw. Hope this hotel could improve the service and certain hardware, make sure check your toilet before go to sleep, at this point I am not satisfied at all.
Réponse de 酒店预订部 le 9 févr. 2024
I'm awfully sorry sir, Let you have an unpleasant experience, I'll report your problem to the relevant colleagues and then Let them contact you later, Is that fine for you?

10/10 Excellent

MAOLIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Mika

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ihan kiva
Hankala sisäänmeno ja ulospääsy hotellilta, respaan ensin 25:nteen kerrokseen, siitä 13 krs ylös huoneeseen. Siisti, hyvä palvelu. Aamiainen runsas.
Séjour de 3 nuits en janvier 2024
Réponse de Nancy Zhou le 17 janv. 2024
Hyvä arvostettu vieras,Kiitos palautteestasi ja olen pahoillani huomata kommenttisi . Arvostamme suuresti ystävällistä tukeanne ja odotamme innolla tilaisuutta toivottaa teidät tervetulleeksi takaisin tyydyttävämpään vierailuun tulevaisuudessa. The Ritz-Carlton inspiroi elämän merkityksellisimpiä matkoja. Anna meidän olla kanssasi. Ystävällisin terveisin，Nancy Zhou，Markkinoinnin ja viestinnän apulaisjohtaja，The Ritz- Carlton, Chengdu

10/10 Excellent

Chenwei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property with five-star services, most of which were complimentary with our booking, super proactive and respectful staff, and amazing room overlooking much of central Chengdu. Also wonderful buffet breakfast. For someone more accustomed to American price points, the cost per night was an absolute bargain. I’ll end by saying this property got review bombed somewhat on Googs (looks like a lot of the 1-star write-ups complained about cleanliness), but everything including room condition and overall hygiene were 5/5 for me.
Séjour de 3 nuits en janvier 2024
Réponse de Nancy Zhou le 15 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

10/10 Excellent

kin ling

Séjour de 3 nuits en décembre 2023
Réponse de Nancy Zhou le 9 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

10/10 Excellent

Wen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good experience. sometimes I smell cigarette in my room even though it’s non smoking
Séjour de 1 nuit en décembre 2023
Réponse de Nancy Zhou le 29 déc. 2023
Dear Wen,Thank you for your feedback and I regret to note your comments about smelling cigarette in your guest room. We greatly appreciate your kind patronage and look forward to the opportunity to welcoming you back for a more satisfactory stay in the future. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy ZhouAssistant Director of Marketing & communicationsThe Ritz- Carlton, Chengdu

8/10 Bien

Dip Yung Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is fine but not excellent.
Séjour de 3 nuits en décembre 2023
Réponse de Nancy Zhou le 29 déc. 2023
Dear Valued Guest, Warmest greetings from The Ritz- Carlton, Chengdu! Thank you for your feedback. We appreciate your patronage and let us know what you expect from the hotel. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy ZhouAssistant Director of Marketing & communicationsThe Ritz- Carlton, Chengdu

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Chengyu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the people in loby was very nice and always try to service you or help you solve problem. pretty professional. I flew 19 hours and laned in the early morning, I know the normal check in time was 3 pm, however they try their best to have the room ready for me in about less than 30 minute.
Séjour de 2 nuits en décembre 2023
Réponse de Nancy Zhou le 3 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

8/10 Bien

Wai Lung

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
真心建議把浴室的洗髮水護髮素還有沐浴乳換掉吧，現在那個味道簡直可以說是一種臭味讓人無法接受，洗澡都洗到快要閉氣，只能怪自己懶不帶個人的洗漱用品。
Séjour de 4 nuits en novembre 2023
Réponse de Nancy Zhou-市場傳訊部副總監 le 3 janv. 2024
尊敬的貴賓：感謝您的反饋，我們很遺憾地注意到您對洗漱用品的評價。 我們非常感謝您的惠顧，並期待有機會歡迎您再次光臨，享受更滿意的住宿體驗。 麗思卡爾頓為您開啟人生最有意義的旅程， 讓我們與您同行。

10/10 Excellent

Ryna, Singapore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it. Room is spacious and clean. Staff are helpful. Walking distance to Chunxi MRT station, IFS and Taikoo Li.
Séjour de 6 nuits en novembre 2023
Réponse de Nancy Zhou le 3 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

4/10 Médiocre

I LIN

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Bo Min

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful luxury hotel in the heart of the city of Chengdu! Great location easy to go anywhere in the city. Room is very clean, staff are very nice and friendly! The breakfast in the hotel is super awesome! Will stay again if come back to Chengdu!
Séjour de 4 nuits en octobre 2023
Réponse de Nancy Zhou le 3 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

8/10 Bien

TINGTING, TORONTO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, very friendly staff.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best Ritz Carlton hotels we have ever stayed. From the minute we stepped into the entrance to the main lobby on 25th floor, the staff greeted us with warm smiles. Check in was fast and easy. Our room on the club level had a great view of the city. From the spa to restaurants, every part of this property is well maintained by their friendly staff. Breakfast options are impressive with plenty of local Sichuan dishes. We would definitely come back again!
Séjour de 3 nuits en octobre 2023
Réponse de Nancy Zhou le 3 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

10/10 Excellent

Hau Kar

服務態度五星，房間寬濶、清潔，地點幽靜
Séjour de 1 nuit en septembre 2023
Réponse de Nancy Zhou-市場傳訊部副總監 le 3 janv. 2024
尊敬的貴賓：非常感謝您選擇成都麗思卡爾頓酒店並對我們的服務給予高度評價。 很高興知道您在入住期間獲得了美好的體驗。 我會將您的讚譽告訴所有的紳士和淑女，以便我們繼續努力。麗思卡爾頓為您開啟人生最有意義的旅程。 讓我們與您相伴。

10/10 Excellent

Hau Kar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff service , spacious room , clean , excellent location
Séjour de 5 nuits en septembre 2023
Réponse de Nancy Zhou le 3 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

10/10 Excellent

Sip chang

Séjour de 1 nuit en juillet 2023

10/10 Excellent

cheng

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mingfei

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
excellent!
Séjour de 2 nuits en juillet 2023

10/10 Excellent

AKEMI

Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

YangHuan

Séjour de 2 nuits en juin 2023

10/10 Excellent

Katrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023

10/10 Excellent

Zhen Liang

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luxury hotel with excellent location, amazing city view and friendly staff. She even offered me late check out at 4:00pm so that I could relax at hotel before my flight. Highly recommended. I would definitely come back again next time.
Séjour de 2 nuits en juin 2023
Réponse de Nancy Zhou le 3 janv. 2024
Dear Valued Guest, Thank you very much for choosing The Ritz-Carlton, Chengdu and commenting on our service. It was a pleasure to know that you had a great experience during your stay. I will share your praise with all the ladies and gentlemen, so that we can continue to work hard. The Ritz-Carlton inspires life's most meaningful journeys. Let us stay with you.Best Regards,Nancy Zhou,Assistant Director of Marketing & communications,The Ritz- Carlton, Chengdu

10/10 Excellent

James C T

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
Ritz-Carton is great and the services are excellent.
Séjour de 5 nuits en mars 2023

10/10 Excellent

King Sin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good service, We are very happy with our stay at The Ritz-Carlton Chengdu
Séjour de 5 nuits en mars 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023

10/10 Excellent

YIU FAI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
絕對地賓至如歸
由在酒店門口下車那一刻開始，就感受到整間酒店的員工都盡力為客人服務，甚至達到照顧的程度。正如其他人的評分般，絕對值10分。 至少因為他們，令我放心地把成都放在再探訪的城巿之列。
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Chia-Ching

Séjour de 3 nuits en janvier 2023

10/10 Excellent

Byoung-yeop

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

10/10 Excellent

YuJiao

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 2 nuits en mai 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
11/10!
Hotel surely lives up to its name. Located in the strict city center and easily accessible by subway. The rooms are spacious and well-designed. I highly recommend access to the business lounge. It's opened from noon till 10:30pm. They offer light lunch, snacks, afternoon tea, light dinner and cocktails depending on the time of the day. Very polite and attentive staff in the lounge and the whole hotel. Special thanks to Niki, Andy and Julie who made sure we had everything we needed. Breakfasts were very good with many both Chinese and international options. Well-equipped gym with big swimming pool. Will visit again for sure.
Séjour de 3 nuits en janvier 2022