2/10 – Ungenügend
Robyn
Mit der Familie und kleinen Kindern gereist
30. März 2026
Verbesserungswürdig: Personal & Service
I am writing to formally dispute a series of unauthorized charges following my stay at the Crowne Plaza Lombard Downers Grove from March 27 to March 29, 2026.
My rooms were prepaid via Expedia (Itineraries #73400939577096 and #73401902913251) for a total of $539.26. However, my bank statement currently shows four additional pending transactions from your property totaling $526.28 ($314.60, $105.84, $55.84, and $50.00). These charges were never disclosed, authorized, or explained at any point during my stay.
Beyond the financial discrepancy, the quality of service was unacceptable:
One bathroom was filthy upon arrival, and the plumbing in the walls knocked loudly for the duration of the three-day stay.
On Saturday, while we were napping, front desk staff woke us up to blame my sleeping son for a noise complaint. Despite our own complaints about children running in the halls and beating on doors, your staff refused to review security footage and instead threatened us with fees.
Staff refused to help when after midnight, there were a dozen people in the hallway, trying to get into rooms they didn’t reserve. One, actually vomited in the hallway.
The stress of this stay was compounded by a medical emergency. On the morning of my last day, I suffered a stroke. After my children were picked up, I utilized self-checkout to go immediately to the hospital.
I had intended to book two rooms at your location on alternating weekends for the next two years, plus holiday breaks.
Robyn
Aufenthalt von 2 Nächten im März 2026