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Avis sur DoubleTree by Hilton Chicago - Magnificent Mile

4 out of 5

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1318 avis sur 2192." "
Note des voyageurs de 8 (Bien), d’après 481 avis sur 2192." "
Note des voyageurs de 6 (Satisfaisant), d’après 201 avis sur 2192." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 2192." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 2192." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Roch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de DT le 25 oct. 2023
Dear Jean-Roch,We appreciate your review and thank you for sharing. It was a pleasure to welcome you to the Magnificent Mile, and we’re thrilled you were able to experience all we have to offer. It would be a joy to be your downtown Chicago home for years to come, and we encourage you to join us for another successful adventure in the months ahead. We wish you all the best and hope to see you again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Marylène

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de DT le 31 juil. 2023
Dear Marylène,Your perfect review has us smiling from ear to ear, and we’re delighted to have been part of your perfect stay. We take great pride in going above and beyond for our guests, and it would be a pleasure to welcome you to our world-class hospitality and care for years to come. We invite you to return for another adventure in the months ahead, and we wish you all the best until then.Warm regards,DoubleTree Mag Mile

6/10 Satisfaisant

Jaime

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
When we got there, our towels smelled like vomit. We asked for new towels 3 times until they gave us new ones 4 days after we arrived.
Séjour de 6 nuits en juin 2023
Réponse de DT le 3 juil. 2023
Dear Jaime,Thank you for sharing your valuable insights about your recent stay. We take great pride in meeting the needs of our guests effectively, and we apologize for not demonstrating our typically quick responsiveness. It would be a pleasure to share the genuine hospitality and care for which we're known on another visit in the future, and we encourage you return in the months ahead for a memorable stay that leaves you raving about our commitment to world-class care. We wish you the best on all your travels and hope to see you walking through our doors soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Philippe

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice
nice
Séjour de 2 nuits en mars 2023
Réponse de DT le 28 mars 2023
Dear Philippe, Greetings from Chicago! It was our pleasure to serve as your Magnificent Mile host, and we are thrilled to hear of your successful stay. It is a joy to provide our guests with a comfortable and relaxing experience, and we encourage you to hurry back for another adventure filled with hospitality and care. Until then. Warm regards, Double Tree Mag Mile

10/10 Excellent

Marie-Noël

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien situé, tout se fait à pied et il y a des autobus tout près pour les destination plus éloignée (zoo, musée des sciences),a 10 min a pied d'une plage pour se baigner. Lit confortables, pas bruyant.
Séjour de 4 nuits en juillet 2022
Réponse de DTC le 29 juil. 2022
Hello Marie-Noel, What a treat to find your review. We thank you for letting us know what you most enjoyed and we know your fellow travelers will find value in learning more about your visit. It was a pleasure to serve as your home-away-from-home and we hope to welcome you time and again for many years to come. Kind regards, DoubleTree Mag Mile

10/10 Excellent

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2021

6/10 Satisfaisant

Vee

Not to bad
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Christopher, Brea

Voyage en famille
Les points forts : Personnel et service et équipements
Bathtubs chipping. Door in bathroom Had erosion. Found licorice under table. They did rush and had our room ready before normal check in though.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Anabel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos gustó mucho la experiencia
Séjour de 1 nuit en avril 2024

8/10 Bien

Brad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could hardly see out the windows, really dirty, but I understand this time of year they have not started to clean outside windows.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Shelly Anne

Voyage d’affaires
The heating was very loud. The baggage person who stored bags on the day od departure was not very friendly when the bags was received but sadly was smiling and waiting for a tip and I had to say latter. This is quite unbecoming and annoying of good customer service
Séjour de 3 nuits en avril 2024

10/10 Excellent

Edwin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
like
Séjour de 3 nuits en avril 2024

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is expensive considering I found a lot 100 yards up the road for 1/3 the price, but other than that it was a fantastic hotel and stay
Séjour de 1 nuit en avril 2024

10/10 Excellent

Moose

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The parking was not my favorite, but everything else was spectacular.
Séjour de 2 nuits en avril 2024

8/10 Bien

Devaneke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great accommodation all things considered.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Nertila

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was ok!
Séjour de 2 nuits en avril 2024
Réponse de DT le 25 avr. 2024
Dear Nertila,Thank you for sharing such valuable feedback. We’ll be sure to pass your compliments along to our dedicated team, but we’re disappointed to have fallen short of your expectations. We invite you to reach out directly for any assistance we can provide in helping you return for a visit that truly goes above and beyond. It would be a joy to demonstrate our commitment to the guest experience, and we hope to welcome you for another visit in the months ahead. Until then.Warm regards,DoubleTree Mag Mile

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean and comfortable, staff were helpful and accommodating. Walkable to many attractions, restaurants, shopping and transit.
Séjour de 2 nuits en avril 2024
Réponse de DT le 25 avr. 2024
Greetings Michael,Your glowing review means the world to us, and we thank you for taking the time to share. From our convenient Magnificent Mile location to our dedicated team, we take immense joy in going above and beyond for our guests. With all there is to see and do (and eat!) just steps from our front doors, we encourage you to make us your home away from home for years to come. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Luis Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will stay there again.
Séjour de 2 nuits en avril 2024
Réponse de DT le 25 avr. 2024
Dear Luis,Your perfect review and promise of a return mean the world to us, and we’re delighted to have shared a memorable stay with you. From our friendly team to our world-class accommodations, we strive to provide our guests with a truly exceptional experience. We eagerly await another opportunity to exceed your expectations, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jolean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our time. Love having access to coffee and food right in the lobby. Staff was great. Thank you
Séjour de 3 nuits en avril 2024
Réponse de DT le 22 avr. 2024
Greetings Jolean,Your kind words and perfect rating mean the world to us, and we’re thrilled to learn of your exceptional stay. We strive to create a memorable and convenient experience for our guests, and we’re delighted you were able to take advantage of our Made Market and Starbucks in the lobby. We’ll be sure to pass your kind words along to our dedicated team, and we can’t wait to welcome you for another memorable stay soon. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Samantha

Voyage en groupe
Great stay!
Séjour de 4 nuits en avril 2024
Réponse de DT le 22 avr. 2024
Dear Samantha,Greetings from Chicago! Your perfect rating has us smiling from ear to ear, and we thank you for taking the time to share. We strive to create an exceptional experience for our guests, and we’re thrilled you were able to take advantage of our world-class amenities and comfortable accommodations. We look forward to being your home away from home for years to come, and we eagerly await your return!Warm regards,DoubleTree Mag Mile

8/10 Bien

Juan Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nada me disgusto
Séjour de 1 nuit en avril 2024
Réponse de DT le 22 avr. 2024
Dear Juan,Your kind words mean the world to us, and we can’t thank you enough for sharing. It would be a joy to be your Magnificent Mile home for years to come, and we invite you to hurry back for another exceptional stay in the months ahead. We look forward to impressing you once again soon and wish you all the best until then!Warm regards,DoubleTree Mag Mile

8/10 Bien

Juan Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No me desagrada nada , tido esta excelente
Séjour de 2 nuits en avril 2024
Réponse de DT le 22 avr. 2024
Dear Juan,Thank you for sharing such a glowing review! We’re delighted to have shared a memorable stay with you. From our perfect Magnificent Mile location to our friendly team, we take great pride in going above and beyond for our guests. We look forward to welcoming you once again in the months ahead, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de DT le 22 avr. 2024
Greetings Daniel,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted to have shared a successful stay with you. From our friendly atmosphere to our spacious accommodations, you can always expect a memorable experience from the moment you walk through our front doors. We hope for another opportunity to exceed your expectations once again, and we eagerly await your return. Until then!Warm regards,DoubleTree Mag Mile

6/10 Satisfaisant

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Air conditioner seemed to freeze up and would not get below 72. It was very hot at times. Had them check it with no feedback or resolution. Other than that it was a great stay.
Séjour de 5 nuits en avril 2024
Réponse de DT le 17 avr. 2024
Dear Wendy,Thank you for sharing your review. While we’re thrilled that much of your stay checked all the boxes, we’re disappointed to have not been able to completely exceed your expectations. We look forward to addressing the concerns regarding the air conditioner in your accommodations, and we encourage you to reach out directly for any assistance we can provide in helping you return for a more typical DoubleTree experience. We eagerly await another opportunity to impress and wish you all the best until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jeff

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay here. Great location in downtown. So many bars and restaurants you can walk to. Staff was very friendly and helpful. I had the double queen room. Very spacious and clean. They have a decent gym. My only complaint was the pool was closed. I didn't know that a lot of places in Chicago do that.
Séjour de 3 nuits en avril 2024
Réponse de DT le 17 avr. 2024
Greetings Jeff,Your perfect review and kind words have us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our perfect Magnificent Mile location to our friendly team, you can always expect an unforgettable experience when you make us your home away from home. It would be a joy to welcome you to our clean accommodations and world-class amenities once again in the months ahead (the rooftop pool is always a hit in summer!), and we look forward to exceeding your expectations once again soon. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de DT le 19 avr. 2024
Greetings Maria,Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for sharing. From our well-appointed accommodations to our friendly team, you can always expect a memorable experience when you join us at the heart of the Magnificent Mile. We look forward to being your home away from home for years to come and eagerly await your return!Warm regards,DoubleTree Mag Mile

6/10 Satisfaisant

Liliana

Les points faibles : Personnel et service
It was not what I expected. The hotel room had skittles on the ground and the bathroom was dirty. I don’t think the cleaning personnel took their job serious as you could hear them laughing and socializing most of the time. The area was an unsafe area. I was disappointed.
Séjour de 2 nuits en avril 2024
Réponse de DT le 16 avr. 2024
Dear Liliana,We appreciate your feedback and thank you for sharing. We can’t apologize enough for falling short of our usual standards of hospitality and care, and we look forward to addressing your concerns in the days ahead. It would be a joy to demonstrate our commitment to the guest experience, and we invite you to reach out directly for any assistance we can provide in helping you return for a visit more in line with your expectations. The safety of our guests is of the utmost importance, and we eagerly await another opportunity to share all we have to offer with you.Warm regards,DoubleTree Mag Mile

8/10 Bien

John

Voyage en groupe
Les points forts : Propreté et personnel et service
The lobby gave a sense of a higher and experience while the rooms were no better than a mid range hotel. Comfy beds. Note: If you’re looking to cast any movies from your personal decide to the TV you’re room, you won’t be able to do it here. Not a smart TV either. Very short walk to the Pier and nice grocery store across the street. For the price it wasn’t what i expected but it is downtown Chicago.
Séjour de 3 nuits en avril 2024
Réponse de DT le 16 avr. 2024
Dear John,Thank you for sharing such a worthwhile review. Our location at the heart of the Magnificent Mile is certainly one of our many highlights, and we’re thrilled you were able to take advantage of all the Windy City adventure to be had just steps from our front doors. Your added comments on your accommodations are welcomed, and we look forward to referencing your feedback as we strive to improve. We hope to welcome you for an even more memorable stay in the months ahead, and we eagerly await another opportunity to fully exceed your every expectation. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en avril 2024
Réponse de DT le 16 avr. 2024
Greetings Angela,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing. It was a pleasure to welcome you to our world-amenities and comfortable accommodations, and we’re thrilled you were able to take advantage of all we have to offer. You can always expect a memorable visit whenever you make us your home away from home, and we eagerly await an opportunity to exceed your expectations once again. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Alayna N

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de DT le 15 avr. 2024
Greetings Alayna,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have shared a memorable stay with you. From our perfect Magnificent Mile location to our friendly team, you can always expect an unforgettable visit when you make us your home away from home. We look forward to being your home away from home for years to come, and we can’t wait for your return. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de DT le 15 avr. 2024
Dear Lori,Thank you for sharing such a high rating! It was a joy to welcome you to all we have to offer at the heart of the Magnificent Mile, and we’re delighted you were able to experience our welcoming environment and well-appointed accommodations. We take great pride in going above and beyond for our guests, and we encourage you to join us for another Windy City adventure. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Elton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 2 nuits en avril 2024
Réponse de DT le 11 avr. 2024
Dear Elton,Greetings from Chicago! Your kind words and perfect review have warmed our hearts, and we’re thrilled to have shared an exceptional stay. You can always expect a warm welcome and clean environment whenever you join us at the heart of the Magnificent Mile, and we encourage you to make us your home away from home for years to come. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Yana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de DT le 11 avr. 2024
Greetings Yana,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. We strive to provide our guests with everything they need for a memorable stay, and we encourage you to join us for another unforgettable visit once again in the coming months. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jeanice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de DT le 11 avr. 2024
Dear Jeanice,Your perfect review has us smiling from ear to ear, and we can’t thank you enough for sharing. From our prime Magnificent Mile location to our well-appointed accommodations, you can always expect an unforgettable stay whenever you make us your go-to Chicago destination. We look forward to exceeding your expectations once again in the months ahead, and we wish you all the best until then!Warm regards,DoubleTree Mag Mile

2/10 Horrible

Brandi

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We went and had issues from the start, first the parking arm won’t go up and maybe we did it wrong? But after that had issues leaving the garage and it was a nightmare so I thought. Next was the vet large and party group that stayed on our floor partying and talking so loud till 5am. I barely got any sleep the two nights I was there. And staff didn’t do anything to minimize the noise. I never write bad reviews but I have to. They did say they would credit me $100 but I have a feeling I won’t see it. We did like the hotel other than these issues. Probably won’t stay here again
Séjour de 2 nuits en avril 2024
Réponse de DT le 9 avr. 2024
Dear Brandi,We appreciate your feedback and thank you for sharing. We take great pride in sharing a truly memorable experience for our guests, and we can’t apologize enough for falling short or your expectations. We deeply regret the outside noise that seeped in and disrupted your stay, and we invite you to reach out directly for any further assistance we can provide in alleviating your concerns. It would be a pleasure to demonstrate our commitment to the guest experience, and we hope to hear from you in the days ahead. Until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Doug

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location.
Séjour de 3 nuits en avril 2024
Réponse de DT le 9 avr. 2024
Dear Doug,Your perfect rating means the world to us, and we’re delighted to learn of your unforgettable stay. Our location at the heart of the Magnificent Mile is certainly one of our many highlights, and we’re thrilled you were able to take advantage of all the adventure to be had just steps from our front doors. With all there is to see and do (and eat!) nearby, we invite you to join us for another memorable experience in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Yvonne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de DT le 9 avr. 2024
Greetings Yvonne,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly environment to our well-appointed accommodations, you can always expect a memorable stay whenever you join us at the heart of the Windy City. We look forward to being your home away from home for years to come, and we encourage you to join us again soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Juan

Séjour de 3 nuits en avril 2024
Réponse de DT le 26 avr. 2024
Dear Juan,Greetings from Chicago! It was a joy to be your Magnificent Mile home, and we’re thrilled to learn of your successful stay. We take great pride in providing our guests with everything they need for a memorable experience, and we’re delighted you were able to take advantage of our endless amenities and world-class hospitality. We look forward to being your home away from home once again in the months ahead, and we eagerly await another opportunity to impress. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiene lo necesario.
Séjour de 3 nuits en avril 2024
Réponse de DT le 9 avr. 2024
Dear Paula,Your perfect rating and kind words mean the world to us, and we thank you for taking the time to share. We take great pride in providing our guests with everything they need for an exceptional stay, and we’re thrilled to have been your home away from home. We look forward to being your Magnificent Mile home for years to come, and we eagerly await another opportunity to exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Yungming

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable
Séjour de 3 nuits en avril 2024
Réponse de DT le 9 avr. 2024
Greetings Yungming,Your perfect rating has brightened our day, and we’re thrilled to learn of your memorable Magnificent Mile adventure. With endless Chicago hotspots just steps away, there is no shortage of memories to be had. We look forward to being your Windy City home for years to come, and we invite you to hurry back for another exceptional stay in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

phurita

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good areas room was clean staff are great
Séjour de 1 nuit en mars 2024
Réponse de DT le 9 avr. 2024
Dear phurita,Greetings from Chicago! Your perfect rating and kind words mean the world to us, and we’re thrilled to learn of your unforgettable stay. We take great pride in going above and beyond for our guests, and our team will be delighted by your appreciation. It would be a joy to welcome you to our friendly atmosphere and well-appointed accommodations once again in the months ahead, and we hope to exceed your every expectation soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, attached garage, hallways smelled AMAZING.
Séjour de 1 nuit en avril 2024
Réponse de DT le 4 avr. 2024
Dear Anne,Greetings from Chicago! Your perfect review and kind words mean the world to us, and we we’re delighted to have shared a memorable experience with you. We strive to provide our guests with everything they need for an exceptional stay, and from our parking garage to our welcoming atmosphere, we aim to exceed your expectations. We look forward to being your home away from home for years to come, and we wish you nothing but the best until your return!Warm regards,DoubleTree Mag Mile

10/10 Excellent

B9

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful stay
Séjour de 2 nuits en avril 2024
Réponse de DT le 4 avr. 2024
Greetings B9,Thank you for sharing such a glowing review! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. From our well-appointed accommodations to our dedicated team, you can always expect an unforgettable stay when you join us at the heart of downtown Chicago. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you
Séjour de 1 nuit en mars 2024
Réponse de DT le 4 avr. 2024
Dear Scott,Your perfect rating has us smiling form ear to ear, and we can’t thank you enough for sharing. We strive to go above and beyond for our guests, and we’re delighted you were able to take advantage of our friendly atmosphere and convenient location. We look forward to sharing another comfortable stay with you in the coming months, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,DoubleTree Mag Mile

8/10 Bien

Shelby

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shampoo is running out and waiting for more than an hour but still not getting it. We force to go to front desk with untidy clothes on.
Séjour de 2 nuits en février 2024
Réponse de DT le 3 avr. 2024
Dear Shelby,Thank you for sharing such valuable insights. We take great pride in quickly and efficiently meeting the needs of our guests, and we apologize for our atypical response time to your request. We promise to deliver a world-class experience on your next visit to the heart of the Magnificent Mile, and we eagerly await the next opportunity to truly exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

4/10 Médiocre

Earl Russell, Chaska

Voyage en famille
Les points faibles : Personnel et service
The one bright spot was the bellhop team who handled our luggage very well. They were courteous, moved quickly and made sure we had what we needed. Otherwise: The property was very loud. We could hear everything from outside noise, to hallways and neighbors. When calling the front desk after midnight because neighbors were having a party and kids were trying to sleep we were dismissed by the man answering the phone. He was rude and argumentative. I would not stay at this hotel again.
Séjour de 2 nuits en mars 2024
Réponse de DT le 3 avr. 2024
Dear Earl,We welcome your feedback and thank you for taking the time to share. While we’re delighted to learn of your appreciation for our dedicated team, we’re disappointed to learn of the outside noise that seeped in and disrupted your stay. We take great pride in going above and beyond for our guests, and we can’t apologize for falling short of our usual standards. We encourage you to reach out directly for any assistance we can provide in alleviating your concerns, and we hope to hear from you in the days ahead. We wish you all the best and eagerly await an opportunity to demonstrate our commitment to a world-class guest experience.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Tyler

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was tremendous. From the check in process (Tate) to the cleaning staff and the restaurant staff. All were kind and happy to take care of their customers.
Séjour de 3 nuits en mars 2024
Réponse de DT le 2 avr. 2024
Greetings Tyler,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing such a glowing review. We’re nothing without our dedicated team, and we can’t wait to pass your compliments along. Tate is one of our best, and he will be thrilled by your appreciation for his efforts. You can always expect a warm welcome and friendly environment whenever you make us your downtown Chicago home, and we encourage you to join us for another memorable stay soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Kara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de DT le 2 avr. 2024
Dear Kara,Your perfect rating means the world to us, and we thank you for taking the time to share. From our friendly team to our well-appointed accommodations, you can always expect a memorable stay when you join us at the heart of the Magnificent Mile, and we invite you to make us your downtown Chicago choice for years to come. Until next time!Warm regards,DoubleTree Mag Mile

4/10 Médiocre

Richard

Voyage en famille
Expedia and the hotel are playing some kind of a game with breakfasts. I paid Expedia for breakfast to be included and then the hotel wouldn’t honor it. Very sad how it was handled with Expedia the hotel and the staff..
Séjour de 2 nuits en mars 2024
Réponse de DT le 1 avr. 2024
Dear Richard,We appreciate your valuable insights and thank you for taking the time to share. We’re disheartened to learn of your disappointing stay, and we deeply regret the miscommunication you experienced. We would like to extend our sincere apologies for any frustration or disappointment this may have caused during your stay. Should you wish to discuss your experience in further detail, we encourage you to reach out directly so that we can schedule a time to resolve these concerns. It would be a joy to demonstrate our commitment to the guest experience, and we look forward to hearing from you in the coming days.Warm regardsDoubleTree Mag Mile