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Avis sur Sheraton Lisle Naperville Hotel

3.5 out of 5
Sheraton Lisle Naperville Hotel
3000 Warrenville Rd, Lisle, IL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 420 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1000." "

8,4/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good staff, rooms are well maintained. Would be nice if they had in room fridge
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 10 mai 2024
Hi Michael,Thank you for taking the time to share your positive experience. We're thrilled that you enjoyed your stay and enjoyed the room and our accommodating staff. We hope to have the pleasure of hosting you again in the future!

4/10 Médiocre

Fred

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was advertised as having a deep soaking tub, but was a standard bath/shower combination, the wood structure above the curtains was cracked and damaged, one of the tables had an iron impression in it, the bathroom tiles had cracks and holes in the grout, the ceiling had a patch that looked like it was gonna fall out, the building needs some simple maintenance and upkeep in the room we stayed in, but the staff was friendly and helpful, it wasn’t a terrible stay but we most likely will not return due to everything.
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 27 févr. 2024
Hi Fred,Thank you for taking the time to share your feedback regarding your recent stay with us. Your comments regarding the condition of the room have been duly noted, and we are committed to addressing these issues promptly to ensure that future guests do not encounter similar issues. Please rest assured that we will be conducting a thorough inspection of the room to address the issues you have highlighted, including the cracked wood structure, damaged furniture, and bathroom tiles. We take guest feedback seriously and consider it an invaluable tool for improving our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

10/10 Excellent

Sheryl, Wauwatosa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel! The room was big and comfy! Close to where we wanted to go and nice and quiet.
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 13 févr. 2024
Hi Sheryl,It was a pleasure having you as our guest, and we're delighted to hear that you had a fantastic stay. Your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to your next stay!

10/10 Excellent

James

Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Specialist le 27 janv. 2024
Hi James,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Médiocre

Angela

Séjour de 2 nuits en janvier 2024
Réponse de Guest Relation Management le 9 janv. 2024
Hi Angela,Thank you for rating your stay during your recent visit with us. We hope that as we continue to make improvements to our services and amenities, your next stay with us will be a far more memorable one! Have a safe travel to your next destination.

10/10 Excellent

Shaarang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de Guest Relation Management le 28 déc. 2023
Hi Shaarang,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
It was okay.
The hotel was nice and clean but the thermostat in the room was not working properly. The temperature in the room kept going back and forth on being hot or cold
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 6 déc. 2023
Hi guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words about the cleanliness of our facilities. We take such matters seriously and assure you that our maintenance team will promptly investigate and address the thermostat concerns in the room you occupied. We would like to thank you for bringing this matter to our attention and for allowing us to make the necessary adjustments. If your travels bring you back to our area, we would love the chance to provide you with a more pleasant and trouble-free stay!

6/10 Satisfaisant

Joseph

Waited 20 minutes to check in. Building needs exterior and interior maintenance. Bathroom toilet was not flushed, garbage can was on back of the toilet with no bag, tissue box was empty, toilet paper roll was almost empty, dried drip marks around cabinet wall. No microwave or fridge in room. Note says you can request one, based on availability (?). We purchased breakfast for two through Expedia, but then the hotel only gave us one voucher. Looked for a water fountain since the water receptacle at the front desk was empty except for lemons and ice. Found water fountain, but it made such a terrible squealing noise I gave up right away. The woman organizing the breakfast was doing a great job, so she was the final positive note to our stay.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 18 nov. 2023
Hi Joseph,Thank you for your feedback during your recent stay with us. We are actively reviewing our check-in procedures to identify areas for improvement and ensure a more efficient experience for our guests. Your comments regarding the need for exterior and interior maintenance have been duly noted. Maintaining a clean and well-maintained environment is a top priority for us, and we are committed to addressing the issues you mentioned promptly. We are pleased to hear that the staff member organizing breakfast left a positive impression. We will be sure to pass along your commendation to recognize her efforts. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 17 nov. 2023
Hi Mark,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 14 nov. 2023
Hi guest,Your perfect rating is much appreciated! We are very glad to know you had an excellent stay. We look forward to welcoming you back soon!

10/10 Excellent

George

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Carpets are dingy and dirty looking. Rooms are old and need updating. Mattresses are old, worn and sleep terrible.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 4 nov. 2023
Hi George,Thank you for your rating and feedback. We appreciate you for bringing this to our attention and rest assured our housekeeping and maintenance team are looking into this to ensure it is taken care of. We hope to welcome you back soon and have a wonderful stay!

6/10 Satisfaisant

Gary

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rehab or price coffee
Needs a rebab and coffee in lobby is $4 accurately $4.28 with tax ! Joke !
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 31 oct. 2023
Hi Gary, We appreciate your feedback during your recent stay with us. We understand that cost can be an important factor for our guests, and we constantly strive to offer a variety of amenities and services to cater to different preferences and budgets. While we strive to maintain competitive pricing, it's important to note that our primary focus is on offering a comfortable and enjoyable experience for our guests. We sincerely hope that you were able to enjoy the other aspects of your stay, and we would like to have the opportunity to welcome you back in the future, so you can experience any positive changes we may have implemented.

4/10 Médiocre

Wendell

Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 27 oct. 2023
Hi Wendell,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Bien

Carole

Voyage en famille, Voyage en couple
Les points forts : Propreté
Check in was quick. Worker was ok. It was weird that the side parking lot and entrance was actually rt next to the front entrance. 3 people checked in, 2 complimentary bottles of water given. No complimentary coffee or snack. There was starbucks coffee for a fee. In room coffee was disgusting. For this hotel chain i expected a bit more. Room was just that, 2 beds and bathroom. Elevator and room were clean. You can tell this is a little older buidling. The next morning we had housekeeping knocking and attmtping to enter as i quickly said there are people in here. Was a bit early to me...dont they have a list to go by?
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 21 oct. 2023
Hi Carole,Thank you for sharing your recent experience at our hotel. We greatly value your feedback as it allows us to continually improve our services and ensure a pleasant stay for all our guests. We are pleased to hear that your check-in process was efficient. While we do offer Starbucks coffee for a fee, we understand your preference for complimentary coffee and snacks in the room. We'll take your suggestion into consideration for future improvements and also work on making our available amenities more clearly communicated to our guests. Our housekeeping team typically follows a list to avoid early disturbances and we will address this concern to ensure a more seamless experience for our guests. Your feedback is vital to our ongoing efforts to improve, and we hope you will consider staying with us again in the future!

10/10 Excellent

Sherry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 9 oct. 2023
Hi Sherry,Thank you so much for your perfect rating! We are delighted to know that you enjoyed your experience with us. Please visit us again whenever you are in the area!

10/10 Excellent

Ini-Obong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff!
Séjour de 5 nuits en août 2023
Réponse de Guest Relation Management le 7 sept. 2023
Hi Ini-Obong,We truly appreciate your kind words and perfect rating. It's our goal to provide exceptional experiences, and we're delighted to hear we succeeded. Please do visit us again whenever you are in the area!

8/10 Bien

Darrell

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
I just was not pleased with the first room (bathroom)but made a switch and enjoyed the stay!
Séjour de 1 nuit en août 2023
Réponse de Guest Relation Management le 17 août 2023
Hi Darrell,Thank you for your rating and feedback! We are pleased that after our staff transferred you to another room, your experience was great. Rest assured we are taking measures to investigate the first room and ensure it is up to our high standards. We hope to see you again soon!

10/10 Excellent

Guadalupe

Séjour de 1 nuit en juillet 2023
Réponse de Guest Relation Management le 26 juil. 2023
Hi Guadalupe,Thank you for the perfect rating! It fills us with joy to know that you had a fantastic stay and enjoyed our hospitality. Your rating motivates us to maintain the highest standards and to continuously create outstanding guest experiences. We can't wait to see you again and make your next stay even more memorable!

10/10 Excellent

Anthony

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2023
Réponse de Guest Relation Management le 22 juin 2023
Hi Anthony,We appreciate your stay and for rating us perfectly. We are pleased to know how great your experience went and we look forward to providing the same level of service on your next visit!

8/10 Bien

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Guest Relation Management le 25 mai 2023
Hi Dave,We appreciate your rating and for choosing our hotel for your accommodation. We are pleased to know you had a great stay and we look forward to welcoming you back very soon!

8/10 Bien

Anna Leigh

Séjour de 2 nuits en mai 2023
Réponse de Guest Relation Management le 13 juin 2023
Hi Anna Leigh,Thank you for choosing us and rating us highly. We are glad you had a great and wonderful stay. We can’t wait to have you guests again!

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Everything here was excellent! Really enjoyed our stay!
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 11 mai 2023
Hi Kathryn,Thank you so much for the glowing review and perfect rating! We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations. We pride ourselves on providing exceptional service and ensuring our guests have a comfortable and memorable stay. We hope to welcome you back soon!

4/10 Médiocre

MERCY

Les points forts : Personnel et service
Les points faibles : Propreté
Rooms are dirty
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 9 mai 2023
Hi MERCY,We appreciate your feedback and rating at our hotel. We always strive to provide the best accommodation and feedback like this helps us a lot. We hope that we can get another chance to host you and provide a memorable stay!

6/10 Satisfaisant

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 9 mai 2023
Hi Tony,Thank you for taking the time to rate our hotel. We appreciate it and will work harder to provide the service and quality that we are known for. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

8/10 Bien

Carol Ann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the beds and pillows in the room. Had to ask for shampoo and body wash, the bottles were both empty. Also, did not know you had to request to have the room cleaned, that would have been helpful upon check in.
Séjour de 2 nuits en avril 2023
Réponse de Manager le 6 mai 2023
Hello Carol Ann,Thank you for taking the time to share. We appreciate your feedback regarding our pillows as well as our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Suraish

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was old but maintained in a good condition. There was a “War Games Show” in the lobby of the hotel during the weekend we stayed and that kept the elevators busy with long wait times for guests. Many of the guests complained about having to wait too long for an elevator.
Séjour de 2 nuits en avril 2023
Réponse de Manager le 6 mai 2023
Hello Suraish,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Michael

Séjour de 1 nuit en avril 2023
Réponse de Manager le 29 avr. 2023
Hello Michael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Horrible

Christopher

Séjour de 1 nuit en avril 2023
Réponse de Manager le 12 mai 2023
Hello Christopher,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Ronald, Wheaton

Les points forts : Propreté et personnel et service
The staff was very friendly and the restaurant had a great breakfast buffet and the staff at the restaurant were extremely friendly and helpful
Séjour de 2 nuits en mars 2023
Réponse de Manager le 31 mars 2023
Hello Ronald,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and breakfast. Please do come see us again.

6/10 Satisfaisant

Sofia

Séjour de 1 nuit en mars 2023
Réponse de Manager le 9 avr. 2023
Hello Sofia,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bien

Kerry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Guest Relation Management le 2 mars 2023
Hi Kerry,Thank you for taking the time to rate your recent experience with us. Your satisfaction is our top priority, and we are delighted you enjoyed your stay. Thank you for choosing us, and we hope to have you again soon.

10/10 Excellent

Xiao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Manager le 13 mars 2023
Hello Xiao,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Horrible

ravikanth

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Norhing
Séjour de 5 nuits en février 2023
Réponse de Guest Relation Management le 17 févr. 2023
Hi Ravikanth,Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made to our service.

10/10 Excellent

Martha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool was unavailable... gym equipment was broken. There was only 1 creamer per cup of coffee in the room. The breakfast buffet was excellent. It needs a couple more Vegetarian/vegan options..
Séjour de 1 nuit en janvier 2023
Réponse de Guest Relation Management le 17 janv. 2023
Hi Martha,We appreciate you taking the time to tell us about your most recent experience. Your concerns have been shared with our management, who will investigate and address the issues that have been reported. We are also working hard to have all amenities ready for guests to fully enjoy as soon as possible. We hope you will give us another chance to serve you and improve your overall experience.

4/10 Médiocre

ronald

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Advertised as a full service hotel which it is not. Cleaning services restricted, dining and bar not operating fully, pool closed gym equipment in disrepair and laundry had no soap. Restrictions purportedly due to CoVID but hand sanitizers were empty and public areas on floors not cleaned. Lobby and buffet area were cleaned. Eating
Réponse de Manager le 8 janv. 2023
Hello ronald,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our area as well as our service. We hope to someday have another opportunity to host your stay.

4/10 Médiocre

Shaniqua

Réponse de Manager le 11 mars 2023
Hello Shaniqua,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bien

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 7 janv. 2023
Hello Larry,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Rochell

Séjour de 1 nuit en décembre 2022
Réponse de Manager le 7 janv. 2023
Hello Rochell,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Horrible

Erica

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Réponse de Manager le 11 mars 2023
Hello Erica,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Horrible

Richard

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Take a pass
Terrible accommodations with lack of service, amenities and not worth the room price. Facility is poorly run with bad maintenance and no room amenities.
Séjour de 2 nuits en décembre 2022
Réponse de Guest Relation Management le 28 déc. 2022
Hi Richard,We regret that your recent stay at our hotel fell short of your expectations. We are committed to continually improving our services, so we appreciate learning about areas where we can improve and making your experience a positive one when you return.

10/10 Excellent

Mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Guest Relation Management le 6 nov. 2023
Hi Mike,Thank you for taking the time to share your positive experience with a perfect rating. We appreciate your stay and we look forward to your return!

4/10 Médiocre

Jordan

Voyage en couple
Les points forts : Propreté et personnel et service
I didn’t like that the pool was super cold. I honestly rented the room to go swimming but the pool was freezing
Séjour de 1 nuit en novembre 2022
Réponse de Guest Relation Management le 15 nov. 2022
Hi Jordan,We regret to hear that your recent stay at our hotel fell short of your expectations. Your complaints regarding the temperature of the pool have been forwarded to maintenance, who will address the matter as quickly as possible. We want to welcome you back to our hotel and provide you with a better experience in the near future.

10/10 Excellent

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel! Great breakfast. No hot water in the rooms. The pool is not heated either
Séjour de 1 nuit en novembre 2022
Réponse de Guest Relation Management le 13 nov. 2022
Hi Hayley,We appreciate your kind words and eagerly await your next visit. We will continue to improve our facilities and amenities in order to exceed your expectations as we strive to provide you with a superior level of service.

2/10 Horrible

vicki

Séjour de 1 nuit en octobre 2022
Réponse de Guest Relation Management le 31 oct. 2022
Hi Vicki,We strive to make every guest's stay enjoyable, and we sincerely apologize if we fell short of your expectations. We would like to learn more about your visit so that we can address any issues that lead to a low rating and improve our services in the future. Please contact us for your comments or suggestions.

8/10 Bien

Shameka

Séjour de 1 nuit en octobre 2022
Réponse de Manager le 14 janv. 2023
Hello Shameka,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Médiocre

Brian

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We’d definitely suggest that you stay elsewhere.
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 8 oct. 2022
Hello Brian,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Anthony

Séjour de 1 nuit en septembre 2022
Réponse de Manager le 30 sept. 2022
Hello Anthony,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Médiocre

Johan

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Inget kök eller bar på söndagar
Inget kök eller bar öppen på en söndag. Hade högre förväntningar på Sheraton.
Séjour de 1 nuit en septembre 2022
Réponse de Guest Relation Management le 15 sept. 2022
Hi Johan,We appreciate your rating and feedback. Our guests' satisfaction has always been our highest priority, and we are saddened to know that you were not completely satisfied. Rest assured that we are working diligently to improve our amenities and facilities and that includes having 24/7 food services available for our guests soon.

10/10 Excellent

angel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Guest Relations le 8 sept. 2022
Hello Angel, We really appreciate you taking the time to rate your experience with us. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

6/10 Satisfaisant

Francisco

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
La propiedad se ve bonita y lujosa en el lobby pero esta muy descuidada en algunas áreas, en los pisos en donde se encuentran los cuartos las maquinas de hielo no funcionan, huele a sucio y los cuartos necesitan mejor limpieza.
Séjour de 5 nuits en août 2022
Réponse de Guest Relation Management le 5 sept. 2022
Hi Francisco, We appreciate you letting us know about the problems you encountered, and we are working diligently to address them. Thank you for taking the time to provide us with feedback, this is essential for us and will guide us on how we can better serve you in the future. We'd love the opportunity to earn your business again and make your next visit with us an entirely different and superior one.