2/10 – Ungenügend
Beverly P.
3. Apr. 2024
Verbesserungswürdig: Sauberkeit
Betrayal! Stay Elsewhere!
We traveled 500 miles to spend Easter & spring break with my son and his family. I booked this house three weeks in advance, received confirmation as well as access details for the day of our arrival. We were scheduled to stay the Saturday before Easter through the following Tuesday.
We showed up at the property and as we were standing on the porch preparing to enter, I could hear voices inside the home. I thought perhaps the cleaning crew was still there, even though we were 30 minutes past check-in time. Turns out there was a family inside who said they just moved in. Well, imagine our surprise (and theirs)! How does a family move into a property listed as a short-term rental?! I immediately contacted the owner to try to sort out what exactly was going on. He didn't answer so I left a message. Immediately after leaving my voicemail, I received a full refund. He then called and tried telling me that the place was double booked through two different sites (doesn't sound that way based on what the family inside told me!), and that he refunded me weeks ago. NOT! Despite that, he said he'd call his other VRBO friends in the area to see if someone had an opening that could host us. I'm not one to wait, especially since my family is now stranded with no place to stay FOR A HOLIDAY. Thankfully I got it sorted out because he never did bother to call me back. Stay elsewhere. This owner has no sense of honesty or integrity & didn't seem to care about what he did to my family!
Beverly P.
Aufenthalt von 3 Nächten im März 2024