Suite, 1 très grand lit, non-fumeur

Avis sur La Quinta Inn by Wyndham Columbus Airport Area

2.5 out of 5

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 249 avis sur 586." "
Note des voyageurs de 8 (Bien), d’après 136 avis sur 586." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 586." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 586." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 586." "

7,6/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Ibrahima Sory

Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Ibrahima Sory,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Satisfaisant

Rex

Voyage en couple
Les points forts : Personnel et service
The staff are trying to make the rooms better By replacing furnishing. Breakfast is marginal and the same every morning. Several ice machines were not working. The area around the facility is questionable as the area looks run down. The pool hasn’t worked for years.
Séjour de 7 nuits en mai 2024

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Brett

Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Brett,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Terra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room is nice. Affordable price. Not near very much food, or shopping.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Terra,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Tamara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Tamara,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bien

Richard, Ames

Les points forts : Personnel et service
Bunch of people drinking and partying outside in the parking lot. Deadbolt didn’t work on the door to my roo..
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Richard,Thank you for sharing your concerns about your recent stay. We apologize for the inconvenience caused by the noise and disturbance from other guests in the parking lot. We strive to provide a peaceful and comfortable environment for all our guests, and we regret that this was not the case during your visit. We appreciate you bringing this to our attention, and we will take steps to ensure that such situations are addressed promptly in the future.Moreover, we regret for the issue with the deadbolt on your room door. We understand the importance of security and will promptly address this matter to ensure that all locks are functioning properly.Thank you for your understanding, and we hope that you will give us another opportunity to provide you with a more enjoyable and hassle-free experience during your next stay.

10/10 Excellent

Semerre

Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Semerre,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The reviews rated this place high. I was not disappointed. Staff was courteous. Room was spotless. Breakfast was everything and anything you’d want.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Christina,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bien

Andrea

Voyage en famille
One of the very few hotels I’ve stayed in lately that actually serves breakfast. Big win for me
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Andrea,Thank you for taking the time to leave us a positive review. We are delighted to hear that you appreciated our breakfast offerings. We understand the importance of starting the day off right, and we are glad that we could provide you with a satisfying breakfast experience. Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Kailey

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Did not enjoy our stay. Thin walls, poor quality, older building, and bed was very uncomfortable.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Kailey, We are sorry to hear about your experience. Your feedback is valuable in helping us improve our services and facilities for future guests. We appreciate you sharing your thoughts with us.

10/10 Excellent

Douglas

Les points forts : Propreté
It was ok
Séjour de 3 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Douglas,We appreciate your feedback and will use it to improve our services for future guests. Your comments are valuable to us as we strive to enhance the guest experience. Thank you for choosing to stay with us.

4/10 Médiocre

Elizabeth

Voyage d’affaires
Les points forts : Propreté et personnel et service
I travel a lot for work. Normally I’m ok here it’s a little sketchy but not bad. This time was bad and I felt very unsafe. Even at 4 in the afternoon brining things in through the front. There were several sets of guys sitting in their cars all around the property drinking, smoking pot, and blasting their music. I thought it was would be just the one day as it’s normally not like this. But it was all 3 days I was there and it didn’t matter which door I was going in. I had one guy following me in one of the days and walked all the was to the front lobby from the back to get him to stop following me. I also didn’t see the normal people there working. I can say as a single female traveling for work I will not be likely to come back.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 15 mai 2024
Hi Elizabeth,Thank you for sharing your feedback with us. We appreciate your loyalty as a frequent traveler, and we regret that your recent stay did not meet your expectations.Regarding the concerns you raised about the safety and atmosphere of our property, we take these matters very seriously. Our team strives to maintain a secure environment for all guests, and we have security measures in place to ensure their well-being. We apologize for any discomfort caused by the presence of individuals engaging in inappropriate activities. We assure you that we are addressing this issue with our security team to prevent such incidents from occurring in the future.Please be assured that the safety and security of our guests, especially single female travelers, is our top priority. We encourage our guests to report any suspicious or concerning behavior to our staff, who are trained to handle such situations promptly and effectively.While this was not the typical experience at our hotel, we understand your decision not to return. We value your feedback and will use it to make improvements in our operations and security protocols.If you have any further concerns or questions, please do not hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to restore your faith in our hotel in the future.

10/10 Excellent

sevenD

Séjour de 4 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello sevenD,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

sevenD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place for a vacation
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi SevenD,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Satisfaisant

Jian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Jian, We appreciate your feedback and regret to hear about your experience. Your comments have been noted, and we encourage you to reach out to our management team for further assistance. Thank you for staying with us.

8/10 Bien

Sophia

Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Sophia,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Bien

Oluwaseun

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
HiThank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were always kind and very attentive! Anytime I needed anything they were always right there. This is the only hotel I will stay at when needing to stay overnight in the area.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Ashley,understand your frustration and disappointment.We take reports of pests very seriously, and we will immediately engage professional pest control services to address and eliminate any infestation issues. We will also conduct a thorough inspection of all rooms to ensure they meet our cleanliness and maintenance standards.The neighborhood's safety and security are of paramount importance to us and we regret that you felt uncomfortable in the area. We will review our security measures and consider additional steps to ensure the safety and well-being of our guests.We apologize for the misinformation regarding the availability of our airport shuttle service. We will investigate this matter with our front desk staff to ensure accurate information is provided to guests.We deeply regret that we failed to meet your expectations and offer you a satisfactory experience. We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will take immediate action to address the issues you raised.If there is anything else you would like to discuss or if there are any specific ways we can make amends for your experience, please do not hesitate to reach out to our management team directly.Once again, we sincerely apologize for the inconveniences and disappointment caused. We hope that you will accept our apologies and reconsider staying with us in the future, allowing us the opportunity to provide you with a significantly improved experience.Best regards,[Your Name][Hotel Management]be less apologetic and defend the hotelBot image for AssistantAssistantPoeDear [Guest's Name],Thank you for providing your feedback regarding your recent stay at our hotel. We appreciate you taking the time to share your experience, although we must express our disagreement with some of your statements.We take all guest concerns seriously, and we have investigated the issues you raised. However, we found no evidence of bedbugs in our rooms. We have a rigorous pest control program in place, and regular inspections are conducted to ensure the comfort and safety of our guests.Regarding the insects in the shower, we have taken immediate action to address this matter. Our housekeeping team has received additional training to ensure that our rooms are thoroughly cleaned and inspected to prevent such occurrences in the future.As for the condition of the wall, we apologize for any inconvenience it may have caused. We strive to maintain our property to the highest standards, and we will address this issue promptly.Regarding the neighborhood, we understand that perceptions of safety can vary. We take the security and well-being of our guests very seriously, and we have implemented a range of security measures to provide a safe environment. Our guests' safety is our top priority.We apologize if there was any confusion about the availability of our airport shuttle service. While we strive to provide this service consistently, there may be

8/10 Bien

Steven

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Steven,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Satisfaisant

Hensley

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
All I can tell you is, if you don't know Columbus, OH, this is in a "bad" part of town. There is a Dollar store and a pawn shop close by, and other local businesses had bars on the window, if that tells you anything. Parking lot was small, awkward and in disrepair. Shady people hanging out by the entrance. I didn't even go in, just drove away and found another hotel far, far away.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 7 mai 2024
Hi Hensley,We take your feedback seriously, and we appreciate you bringing these concerns to our attention.The safety and security of our guests are of utmost importance to us. We understand that the surrounding area plays a significant role in the overall guest experience. We regret if the location did not meet your expectations and if you felt uncomfortable due to the presence of certain establishments or individuals nearby.We will review your feedback and assess the situation to determine if there are any necessary improvements or additional security measures that need to be implemented. Your comments will help us address the issues you mentioned and ensure a better experience for our future guests.If there's anything else you would like to discuss or if there's anything we can do to regain your trust, please feel free to reach out to us directly.

6/10 Satisfaisant

Rose, Middleburg

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
It was on a main street so convenient to some places but you need to have transportation.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Rose,We appreciate your feedback on our hotel's central location. Having access to transportation can indeed enhance your overall experience in exploring the area further. Thank you for sharing your thoughts with us.

10/10 Excellent

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello Valerie,We appreciate your positive feedback! If there's anything we can improve upon in the future, please feel free to reach out. We hope to welcome you back soon!

2/10 Horrible

Leah

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible
Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Hello Leah,We are sorry to hear that you did not fully enjoy your stay with us. Our team strives to provide excellent service, and we regret that we did not meet your expectations this time. Should you have any further feedback or concerns, please feel free to contact our management team directly. We appreciate your input as we continually work to improve our guests' experiences.

2/10 Horrible

Claudiu

Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Claudiu,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Médiocre

KIRDENS

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Raychez

Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Raychez,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bien

Juli

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was very clean, staff was friendly..it was however, a bit unsafe as a door to the outside was left open. Someone was knocking at the door in the very early am. There also seem to be a lot of movement in the hallway after 1am.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 3 mai 2024
Hi Juli,Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness of our hotel and the friendly staff.Regarding the safety concerns you mentioned, we take the security of our guests very seriously. Our team is trained to ensure that all entrances are properly secured, and we will reinforce this protocol to prevent similar occurrences in the future.Regarding the disturbance you experienced with someone knocking at your door in the early morning hours, we have security measures in place to ensure the privacy and comfort of our guests, and we will further reinforce these measures to prevent such incidents from happening again.Regarding the movement in the hallway after 1 am, we will remind our staff to be more vigilant in monitoring noise levels during late hours to maintain a peaceful environment for all our guests.Thank you for bringing these matters to our attention. We appreciate your feedback as it allows us to continually improve our services and ensure a more enjoyable experience for our guests. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.

6/10 Satisfaisant

Erna

Voyage en couple
Les points forts : Équipements
All things
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations Management le 3 mai 2024
Hi Erna,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

2/10 Horrible

Delicia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thieves
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Delicia,I'm sorry to hear that you experienced theft during your stay. We recommend that you report the theft to the hotel management and local authorities as soon as possible. They will be able to assist you in investigating the incident and taking appropriate action.It's unfortunate when such incidents occur, and we understand the distress it can cause. We hope that the necessary steps are taken to address the situation and prevent any further occurrences. If there's anything else I can assist you with, please let us know.

10/10 Excellent

kelli

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the beds were nice, room clean, staff friendly. area/neighborhood is loud and seems less than ideal for safety.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Kelli,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that you found the beds comfortable, the room clean, and the staff friendly. Ensuring a comfortable and pleasant environment for our guests is our top priority.We regret that you found the neighborhood to be noisy and less than ideal for safety. While we strive to provide a peaceful atmosphere within our property, we understand that external factors beyond our control can impact the surrounding area. We take your safety seriously and work closely with local authorities to ensure a secure environment for our guests.If you have any specific concerns or incidents that you would like to discuss further, please don't hesitate to reach out to our management team. Your feedback is important to us, and we will take it into account as we continually evaluate and enhance our guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jordyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Jordyn,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Satisfaisant

Nikhil

Voyage en famille avec de jeunes enfants
Room was okay. Breakfast could have been better.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Nikhil,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and take them into consideration as we continuously evaluate and improve our services.Regarding the breakfast, we strive to provide a satisfying dining experience for our guests, and we will review your feedback to identify areas for improvement. If you have any specific suggestions or preferences regarding the breakfast offerings, please feel free to share them with us.We're glad to hear that your room was satisfactory. Ensuring our guests' comfort is important to us, and we're pleased that your accommodation met your needs.If there is anything else you would like to share or if you have any further questions, please do not hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience in the future.

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived late and the check in was very smooth. We were going to use the WiFi but the lady forgot to give us the info and the room phone did not work. The room was clean, refrigerator worked great. Great room for what we needed.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Peter,We appreciate you sharing your experience with us. Your feedback helps us improve our services for future guests. We are glad to hear you found the check-in process smooth and enjoyed the cleanliness of the room and the refrigerator. Should you need any assistance with WiFi in the future, please feel free to contact our front desk. Thank you for choosing to stay with us.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean as well as the g
Séjour de 4 nuits en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Sandra,We appreciate your feedback on the cleanliness of your room. If you have any further comments or concerns, please do not hesitate to reach out to our management team. Thank you for staying with us.

10/10 Excellent

Marcquettus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 30 avr. 2024
Hello Marcquettus,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate your kind words and hope to welcome you back soon for another fantastic experience.

6/10 Satisfaisant

Gregory

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not just the front reception, but the entire hotel smelt of fresh smoked marijuana. The hotel stunk. The room itself was clean but nothing fancy or nice. The 70” TV power cable hung down the wall like a student residence at university or college. My wife said that if I was not there with her she would not stay there. For a large Hotel chain, I was quite surprised by the unprofessional first impression of this property as I have stayed at many La Quinta Inns over the past years. This one in Columbus Ohio was poorly managed. I would not stay here again with so many other options available. Too Bad. :(
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Gregory,We apologize for the unpleasant experience you had during your stay at our establishment. This is not the level of service or atmosphere we strive to provide to our guests.We take cleanliness and maintaining a pleasant environment very seriously, and we regret that we fell short of your expectations in this regard. Your feedback regarding the cleanliness of the room is appreciated, and we will address this matter with our housekeeping team to ensure that our rooms are maintained to the highest standards.Regarding the power cable hanging down the wall, we apologize for any inconvenience caused. We will investigate the issue and take appropriate measures to address it and ensure a more aesthetically pleasing setup for our guests.We understand your disappointment, especially considering your positive experiences with other La Quinta Inns in the past. We want to assure you that this incident does not reflect our usual standards, and we are committed to making improvements to avoid similar situations in the future.We appreciate your loyalty as a guest, and we are truly sorry for any inconvenience caused. If there is anything else you would like to share with us or if there is any way we can make it up to you, please do not hesitate to reach out to us directly. We value your feedback and would appreciate the opportunity to address your concerns.We hope that you will consider giving us another chance to provide you with the quality service you expect from our brand.

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I suprisingly loved this place,very neat inside and calm and peaceful
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Sharon,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Horrible

Lisa

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 16 mai 2024
Hi Lisa,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice rooms. Good food within short driving distance.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi William,Thank you for taking the time to provide feedback on your recent stay at our establishment. We are delighted to hear that you enjoyed our rooms and found them to be very nice. Providing comfortable accommodations is one of our top priorities, and we are thrilled that we met your expectations in this regard.We are also pleased to know that you found good food options within a short driving distance from our location. We strive to provide our guests with convenient access to various amenities and services, including dining options. It's great to hear that you were able to explore and enjoy the local culinary offerings.Your feedback is valuable to us as we continually strive to improve our services and facilities. If there is anything else you would like to share with us or if there is any way we can enhance your experience further, please do not hesitate to let us know.Thank you for choosing our establishment, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Marcquettus

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Marcquettus,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Horrible

Tome

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
has roaches
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Tome,We are sorry to hear about your experience during your stay at our establishment.Maintaining a clean environment is of the utmost importance to us, and we take reports like this very seriously. We have immediately alerted our control team to address the issue and implement necessary measures to resolve it promptly.We understand the distress and inconvenience this may have caused you. We assure you that this is not a reflection of our usual standards, and we are committed to taking the necessary steps to prevent a recurrence.We appreciate you bringing this matter to our attention, and we would like to take immediate action to rectify the situation. We kindly request that you provide us with more details about your stay, such as the dates and room number, so that we can investigate and address the issue effectively.We value your feedback and your patronage, and we are committed to ensuring that such issues are rectified promptly and that our guests have a comfortable and pleasant experience at our establishment.Please feel free to reach out to us directly with any further concerns or questions. We appreciate your understanding and patience.

10/10 Excellent

Loretta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They are very clean!!
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 25 avr. 2024
Hi Loretta,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Amo

Séjour de 2 nuits en avril 2024
Réponse de Manager le 14 mai 2024
Hello Amo,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 Excellent

Shari

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower was great! The location was convenient for shopping and dining. Yes, if I am in the area again, l would be making the reservation here.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 23 avr. 2024
Hi Shari,Thank you for taking the time to provide feedback about your recent stay at our establishment. We are thrilled to hear that you had a great experience with the shower and found our location convenient for shopping and dining.We take pride in providing excellent shower experiences to our guests, and we are glad that it met your expectations. Furthermore, we strive to ensure our location offers easy access to nearby shopping and dining options, and we are delighted that it worked well for you.We appreciate your kind words and your intention to make a reservation with us again if you are in the area. We look forward to welcoming you back and providing you with another enjoyable stay. If there is anything else we can do to make your future visits more pleasant, please do not hesitate to let us know.Thank you for choosing our establishment, and we hope to have the opportunity to serve you again in the future.

6/10 Satisfaisant

Amina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was nice. The rooms were clean and beds were comfortable. It’s quiet around there and the staff was nice. Breakfast was pretty good too. The only issue is they didn’t have an iron in the room and we had to ask for one. Also, we asked for extra towels but never received the extras.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Amina, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our clean rooms, comfortable beds, and pleasant staff. Your feedback regarding the iron and extra towels has been noted for improvement. We appreciate your valuable input as we strive to enhance our guests' experiences.

10/10 Excellent

LaToya

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Latoya,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bien

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The neighborhood doesn’t look the safest, but we ran into no trouble. the hotel itself is very nice.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Liz,We're glad to hear you found the hotel enjoyable during your stay. Your safety is our top priority, and we're pleased to know you had a pleasant experience with us. If you have any concerns in the future, please don't hesitate to reach out to us.

2/10 Horrible

Delicia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My son and I work two different shifts we were planning on renting a hotel room for 3 weeks while our new place was finished by contractors. Because we work two different shifts one of us was asleep at all points during the day... The cleaning lady proceeded to tell me she would be entering my room to take my do not disturb off the door and she needed to inspect it etc it was literally the worst experience of my life. After leaving there the credit card that I use was hacked and money was stolen. thank goodness for Chase they put it back. I do not recommend this hotel at all. My car was damaged while in their parking lot, the breakfast was reheated from the day before and the sausage patties could have been used for skeet shooting. They are rude, disrespectful, and dishonest. My last day there that was prepaid for, they told me I could not extend that day, because I had turned down their room service. Completely ignorant people
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 23 avr. 2024
Hi Delicia,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your perspective and would like to address the concerns you have raised.Regarding the issue with our cleaning staff entering your room, we would like to clarify that our policy is to respect the privacy and preferences of our guests. Our team strives to provide a high level of service while maintaining a balance between ensuring cleanliness and respecting our guests' privacy. We will review our procedures and reinforce the importance of adhering to our guests' preferences.We take the security of our guests' financial information very seriously. While we are not directly involved in any financial transactions, we have robust security measures in place to protect our guests' data. We encourage you to report any unauthorized charges to your credit card company and work with them to resolve the issue. We would be happy to assist you with any information you might need to support your case.Regarding the damage to your car in our parking lot, we sincerely regret any inconvenience caused. We have security measures in place, including surveillance cameras and regular patrols, to ensure the safety of our guests and their belongings. We will investigate this matter further and take appropriate action to prevent such incidents in the future.We understand that the quality of our breakfast did not meet your expectations. Our team works diligently to provide a variety of fresh and delicious options for our guests. We will review our breakfast offerings and make necessary adjustments to enhance the overall dining experience.Lastly, we are disappointed to hear that you found our staff to be rude, disrespectful, and dishonest. We take great pride in our team and their commitment to providing exceptional service. We will address your concerns internally and reinforce our training programs to ensure that our staff members consistently uphold our standards of professionalism and guest satisfaction.We regret that your experience fell short of your expectations, and we appreciate your feedback. We are committed to continuously improving and providing an excellent guest experience. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.

8/10 Bien

Deborah

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Black out for the window would be great. Too many ‘little’ glaring lights from electronics. There was a bit of partying till midnight, then it was quiet. Glad it didn’t go on all night 👍
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Deborah,We appreciate your feedback regarding the window blackout and noted your observations about some lights. We are pleased the noise settled after midnight during your stay. Our team aims to ensure guests' comfort and will monitor these points closely. Thank you for bringing this to our attention.