2/10 Horrible
Bruce C.
17 oct. 2023
Les points faibles : Propreté
Horrible experience with VRBO Host in Columbus, Ohio
We had booked a property in Columbus in May 2023 for two nights in October near the OSU south campus. We received the appropriate notifications that the reservation was confirmed and our credit card was charged August 2, 2023. As the time to check in became closer, we did not receive any check-in details despite multiple attempts at contacting the host or his associate by phone (2 numbers) and through VRBO. I contacted the main VRBO office the morning of our supposed check-in and they must have contacted the host as we received an email (no phone call) later in the day with some check-in details. This was for a completely different property miles away from the first and on the other side of the river. There was no apology or explanation. This was unacceptable and the host did not return any phone calls or emails or messages about this unacceptable substitution. I recontacted VRBO main and expressed my displeasure with full details (Gabriel was great) and they are taking steps to rectify the matter. We did not stay in any of the properties associated with the host but on the morning of our supposed check-out date received an email scolding us to keep the property clean and to empty the dishwasher. The property was posted for a fair price but as we approached the check-in date there was a notice that there would be an extra charges for cleaning and fees greater than the cost of the daily stay. I have many more disturbing details. Communication with the host was horrible.
Bruce C.
Séjour de 2 nuits en octobre 2023