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Avis sur Quay Hotel and Spa

4 out of 5
Quay Hotel and Spa
Deganwy Quay, Conwy, Wales

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 664 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1003." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a nice stay, even if I broke my arm near the swimming pool! The staff was nice, polite and really helpful.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, value and service
Séjour de 1 nuit en mai 2024
Réponse de Shaun Oldfield le 26 mai 2024
Dear PaulThank you for taking the time to share your recent stay with us at the Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We do hope to have the opportunity of welcoming you back in the near future!Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Yusuf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Shaun Oldfield le 14 mai 2024
Dear YusufThank you for taking the time to share your recent experience with us.We hope you enjoyed your stay and thankful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff, very friendly and accommodating. I still think the rooms could be updated. Plugs by the bedside etc.
Séjour de 1 nuit en mai 2024
Réponse de Shaun Oldfield le 6 mai 2024
Dear RichardThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are grateful for your high score!We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Shaun Oldfield le 2 mai 2024
Dear WendyThank you for your review and high scoring.We are so pleased you enjoyed your time with us and do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Shaun Oldfield le 2 mai 2024
Dear ChristineThank you for your review and high scoring.We are so pleased you enjoyed your time with us and do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

GARY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Shaun Oldfield le 25 avr. 2024
Dear GaryThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Shaun Oldfield le 25 avr. 2024
Dear SarahThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Christopher

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HAVING STAYED AT THE PROPERTY BEFORE WE KNEW WHAT TO EXPECT AND WERE NOT DISSAPOINTED.
Séjour de 3 nuits en avril 2024
Réponse de Shaun Oldfield le 25 avr. 2024
Dear ChristopherThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your high scoring!We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Roger

All OK but restaurant certainly didn’t cater for a large appetite.
Séjour de 3 nuits en avril 2024
Réponse de Shaun Oldfield le 25 avr. 2024
Dear RogerThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great stay. We have enjoyed the new Spa facilities. We keep coming back again and again. A chilled out and welcoming experience.
Séjour de 3 nuits en avril 2024
Réponse de shaun oldfield le 14 avr. 2024
Dear PhilipThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, would definitely recommend.
Séjour de 3 nuits en avril 2024
Réponse de shaun oldfield le 14 avr. 2024
Dear MarkThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a beautiful hotel. Very pleasant staff and very good food in the restaurant. Would definylike to come back and stay longer.
Séjour de 1 nuit en avril 2024
Réponse de shaun oldfield le 14 avr. 2024
Dear GeorgeThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Leanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel. I have stayed here twice now. The bar and restaurant have amazing food. The staff are nice and friendly. Spa is lovely. Walking distance to Conwy. Would deffo stay again.
Séjour de 1 nuit en avril 2024
Réponse de shaun oldfield le 14 avr. 2024
Dear LeanneThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was a bit annoyed having to pay to go in the spa as this was not specified on the booking
Séjour de 2 nuits en mars 2024
Réponse de shaun oldfield le 3 avr. 2024
Dear DeborahThan you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your overall stay and thank you for your high scoring.We have recently undergone an extensive refurbishment to our spa area which we have been so excited to share with everyone!The Wellness Area now includes a number of different features and we believe that with our new offering we are now able to provide our hotel guests with a much better spa experience. With this, we ask for a small fee of 25 per person for hotel guests wanting to use the facility during peak times that is discounted to other visitors. We still offer complimentary use of these amazing facilities for all hotel residents.We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Anthony, Newcastle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Shaun Oldfield le 31 mars 2024
Dear AnthonyThank you for taking the time to share your recent experience with us and we are pleased to see you enjoyed your time with us!We are very grateful for the high scoring!We do hope to have the opportunity to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Andrew

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room need up dating
Séjour de 1 nuit en mars 2024
Réponse de Shaun Oldfield le 31 mars 2024
Dear AndrewThank you for taking the time to share your recent experience with us.We hope you enjoyed your time with us.We do hope to have the opportunity to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Les, Cheltenham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very basic room decor Didn’t like the booking time system for breakfast
Séjour de 1 nuit en mars 2024
Réponse de shaun oldfield le 20 mars 2024
Dear LesThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.Thank you for your feedback. We are always looking to better our services and standards and are grateful for you taking the time to share.We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de shaun oldfield le 20 mars 2024
Dear Timothy Thank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are pleased you enjoyed your overall stay with us and we are grateful for your high scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good quality experience everytime
Séjour de 1 nuit en mars 2024
Réponse de Shaun Oldfield le 17 mars 2024
Dear JaneThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are pleased to hear you enjoyed your overall stay with us and we are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place but lacking in some food areas.
comfortable nights sleep, great location, downside the food quality. on arrival asked to book a breakfast slot, how am i supposed to enjoy a relaxing weekend away if i have to stick to a time schedule? especially when we did arrive on allotted time there were at least 40 covers still available during my breakfast. Also dinner in the bar was disappointing, dish served not as described and a burnt burger was served to me. Full English breakfast was great but Continental breakfast choice?, fruit salad, yogurt with bread & poorly cooked mini danish.
Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear PaulThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are sorry to hear that there were certain aspects of your stay that left you dissapointed.We do ask all our guests prior to arrival what time they wish to sit for breakfast to avoid any long queues and long waits for tables. This way, we can ensure our guests are well looked after with a high standard of service that we provide.We are sorry to hear of your dinner with us and do hope you were able to speak with a manager at the time to rectify any issues and avoid any further dissapointment.We thank you for your feedback as we are always looking to better our services and standards.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Juliana

Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear JulianaThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Alison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel the superior room lovely and big with a nice little balcony. Would definately go back.
Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear AlisonThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Claire

Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear ClaireThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Lovely hotel, beds were very comfy and breakfast was lovely
Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear KerryThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Lucy

Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear LucyThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service.. extremely clean & well maintained.. Would definitely stay again
Séjour de 3 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear ChristopherThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear ChrisThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

William

Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear WilliamThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Rowena

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear RowenaThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Alan

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I booked The Quay for a quiet couple of days with our small dog. We had a lovely stay, and were happy we'd made a great choice of hotel. The room was clean and spacious and the staff friendly. Breakfast was very tasty. The cooked option was great and the porridge very thick and creamy. The homemade granola was also a favourite. Unfortunately the Spa was closed for refurbishment over our stay but it didn't detract from our stay.
Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear AlanThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear RichardThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear DavidThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great break
Lovely hotel, great food and service. Nothing to complain about whatsoever. We will be back again later this year.
Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear AnthonyThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Derek

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall a very pleasant stay, staff very attentive and welcoming. Only minor issue was noise relating to spa renovations during work hours .
Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear DerekThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Christine

Séjour de 2 nuits en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear ChristineThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel in stunning setting. Fantastic breakfast choice. Room was spotless, spacious and the bed was huge and very comfortable. Staff were helpful and efficient.
Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear LindaThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Ian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel.
Very clean and modern Hotel. Stayed in a Double Superior which was spacious and faced the sea. Highly recommended.
Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear IanThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Alberto, Manchester

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear AlbertoThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Michele

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Slightly disappointing that we were not told whilst booking that tge Spa was closed, we booked for a spa break
Séjour de 1 nuit en février 2024
Réponse de Shaun Oldfield le 1 mars 2024
Dear MicheleThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geberally good
Séjour de 1 nuit en janvier 2024
Réponse de Shaun Oldfield le 27 janv. 2024
Dear PeterThank you for your kind review and we are pleased you enjoyed your time with us here at the Quay Hotel & Spa.We do hope we have the opportunity to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely night say
Séjour de 1 nuit en janvier 2024
Réponse de Shaun Oldfield le 22 janv. 2024
Dear JaneThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

barry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel will be back
Séjour de 1 nuit en janvier 2024
Réponse de Shaun Oldfield le 22 janv. 2024
Dear BarryThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager

6/10 Satisfaisant

Peter

Séjour de 1 nuit en janvier 2024
Réponse de Shaun Oldfield le 22 janv. 2024
Dear PeterThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We hope you enjoyed your time with us and hope to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager

2/10 Horrible

Neil

Séjour de 1 nuit en janvier 2024
Réponse de Shaun Oldfield le 22 janv. 2024
Dear NeilThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We hope you enjoyed your time with us and hope to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always worth the revisit!!
Séjour de 1 nuit en janvier 2024
Réponse de Shaun Oldfield le 13 janv. 2024
Dear MichelleThank you for taking the time to share your recent experience with us and we are so pleased to see you enjoyed your time us once more!We are so thankful for your high scoring and do hope we get the opportunity to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just beautiful
Beautiful hotel in a stunning location. Staff very friendly and helpful. Clean and luxurious. Worth upgrading to river/ castle view room.
Séjour de 1 nuit en décembre 2023
Réponse de Shaun Oldfield le 2 janv. 2024
Dear ElizabethThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We do hope to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Graham

Séjour de 2 nuits en décembre 2023
Réponse de Shaun Oldfield le 2 janv. 2024
Dear GrahamThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We do hope to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

sean

Séjour de 1 nuit en décembre 2023
Réponse de Shaun Oldfield le 2 janv. 2024
Dear SeanThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We do hope to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager

10/10 Excellent

Amelia

Séjour de 1 nuit en décembre 2023
Réponse de Shaun Oldfield le 1 févr. 2024
Dear AmeliaThank you for your kind review and it gladdens us to know how much you enjoyed your time with us at the Quay Hotel.We strive each and every day to be the very best and to provide an exceptional level of service in every department - without fail.We hope to welcome you back again in the very near future.Kind regards and iechyd da,Brid Adams