Außenbereich
Verfügbarkeit prüfen

Bewertungen von Holiday Inn Express Hotel & Suites Cookeville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cookeville, an IHG Hotel
1228 Bunker Hill Rd, Cookeville, TN

Bewertungen

8.6

Hervorragend

271 von insgesamt 522 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
169 von insgesamt 522 Gästebewertungen haben eine Bewertung von 8 - Gut" "
38 von insgesamt 522 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 522 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 522 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

9.0/10

Personal & Service

8.0/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Michael

Gut: Sauberkeit und Personal & Service
Antwort von Guest Representative am 20. Apr. 2018
thank you for the review! we appreciate your business.

10/10 – Hervorragend

Mercedes

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Team am 17. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Team am 14. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Gut

Kaylee

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The Hotel wasn't far from the event we were attending and had great food options!
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk Team am 8. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville. We are so glad to hear that you enjoyed your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Gut

Tonya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easily got to TTU
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Team am 8. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville. We are so glad to hear that you enjoyed your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Dianand

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean , staff was friendly and helpful. Breakfast was great .Guest service manger Jason C was excellent . Very helpful and professional. Will surely stay again and recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Team am 8. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville. Thank you for your kind words about our staff and facility. We are so glad to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to the opportunity to serve you again in the future.

8/10 – Gut

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
One elevator not working
Aufenthalt von 5 Nächten im April 2024
Antwort von Front Desk Team am 8. Mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Gut

Brenda, Danvers

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the fact you had to use your key to get in the side doors. Very clean building and rooms were very clean. I was not impressed with the breakfast Thry did have a lot to offer but only one kid of egg and that was a cheese omelet. Biscuits were very hard. Would stay here again but eat breakfast elsewhere
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Team am 18. Apr. 2024
Brenda, Thank you for taking the time to tell us about your experience at our facility.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Gut

Lawson

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Internet service was slow, the TV was very old(altho it was flat screen, it was one of first out)..
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Team am 18. Apr. 2024
Lawson, Thank you for taking the time to tell us about your experience at our facility.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Elizabeth

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Team am 18. Apr. 2024
Elizabeth, Thank you for taking the time to tell us about your experience at our facility.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The man who checked us in was amazing. He was so nice and sweet!
Aufenthalt von 1 Nacht im März 2024
Antwort von GSM1 am 3. Apr. 2024
Thank you Angela for sharing your experience with us. I will pass your praise to the team member who checked you in.

10/10 – Hervorragend

Wesly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable, and had a real complimentary complimentary breakfast.
Antwort von GSM1 am 3. Apr. 2024
Thank you Wesly! We are glad to hear that you enjoyed the accommodations and that the breakfast met your needs. We look forward to your next visit.

10/10 – Hervorragend

Brandy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would definitely recommend this property. The room was super nice and clean. The staff was very friendly. The breakfast ia very nice and has something for everyone.
Antwort von Front Desk Team am 18. Apr. 2024
Brandy, Thank you for taking the time to tell us about your experience at our facility and for your kind words in regards to our staff. We are so happy to hear that you enjoyed your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Camille

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was very clean l,Keurig coffee maker in the room & nice big shower w Dove body wash shampoo & conditioner plus lotion in bathroom!
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk Team am 18. Apr. 2024
Camille, Thank you for taking the time to tell us about your experience at our facility. We are happy to hear that you enjoyed your stay and the amenities that we provide.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check-in was easy, and the room was clean. I liked the Keurig coffee machine in the room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk Team am 18. Apr. 2024
Michael, Thank you for taking the time to tell us about your experience at our facility. We are glad to hear that you enjoyed your stay and that we can make the check-in process pleasant for you. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Gut

Todd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GSM1 am 4. März 2024
Thank you for the review!

4/10 – Schlecht

Lee, Canyon Country

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
My first room I'd stayed in before. It was clean, large and comfortable. I unpacked. When I went into the bathroom there was a slightly 'funky' smell. I put a tissue into the clean toilet and flushed, the toilet made a odd noise, and was slow to refill--it was broken. I asked to change rooms. The second room was smaller, and much more run down. I went downstairs to change rooms again, but the desk clerk was no where to be found. The next day I needed to do laundry, the single washing machine was out of service. I moved across the way to a Marriott property that was excellent. But, before I left this hotel, bags in tow, I got stuck in the elevator. Ugh.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GSM1 am 27. März 2024
We are sorry to hear you had such a horrible experience Lee. I will be sure to follow up on this with management.

6/10 – Okay

John

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im Februar 2024
Antwort von MG1 am 23. Feb. 2024
Thank you for submitting your feedback. If there is anything particular that we could have done better. Please feel free to reach out.

10/10 – Hervorragend

Edward

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von MG1 am 23. Feb. 2024
Thank you for the fantastic Feedback.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Easy check in experience.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von MG1 am 23. Feb. 2024
Thank you Marry For the fantastic review.

2/10 – Ungenügend

JENNIFER

Aufenthalt von 1 Nacht im Februar 2024
Antwort von GSM1 am 27. März 2024
We are sorry to hear that you did not enjoy your stay. I will be sure to review this with the manager.

8/10 – Gut

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Stay at Holiday Inn Express
Visiting family just spent one night at the hotel. The employees were all wonderful, very friendly. Food was great for breakfast. Our room was comfortable. Also quiet could not hear others above us, or next to us. I think it’s just time for the bathrooms to get a little bit more remodeled. There was a little bit of mold. It looks like on top of the wallpaper door side and a little more lighting. Brighter lighting is what I meant. Much easier to put on make up. Would recommend and stay again
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GSM1 am 14. Feb. 2024
Thank you Susan for sharing your feedback with us. We are glad to hear you enjoyed the accommodations. I will be sure to pass your comments about condition to the management team.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GSM1 am 14. Feb. 2024
Thank you for the feedback!

8/10 – Gut

Jeannette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Overall
Very friendly front desk staff, clean & comfortable room, easy parking in convenient location. No exhaust fan so there was a little bathroom mold. Overall, a great stay!
2 Full, 3td Floor
2 Full, 3rd Floor
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GSM1 am 14. Feb. 2024
Thank you for the feedback Jeannette. We are glad to hear that you enjoyed the location and accommodations. I will be sure to follow up with the maintenance team on the issue encountered during your stay.

8/10 – Gut

Tonya

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GSM1 am 14. Feb. 2024
Thank you for the feedback it is greatly appreciated.

8/10 – Gut

Evan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GSM1 am 14. Feb. 2024
Thank you for the feedback Evan!

10/10 – Hervorragend

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von MG1 am 23. Feb. 2024
Thank you Karen for the feedback. We are a glad you enjoyed the location!

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

David

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GSM1 am 14. Feb. 2024
Sorry to hear that you did not enjoy your stay with us. Hopefully you will give us another chance to make it right.

10/10 – Hervorragend

Judy

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GSM1 am 14. Feb. 2024
Thank you for the feedback Judy!

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a fantastic Holiday Inn Express. Very clean and staff was friendly.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

David

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
OK Breakfast was good Breakfast was Great
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Edna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pillows smell. Need new ones. Had to use a towel doubled over them to get to sleep. They smelled sweaty.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

LeAnn

Gut: Personal & Service
Needs an update and deep clean.
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Rusty

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The trash truck at 4:45 AM was not the best wake-up call.
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Patricia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Harry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A quiet night located near plenty of restaurants for an overnight trip break.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Deborah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location off highway, but quiet. Clean, new.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Carl, Chapel Hill

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to exits, fuel, and dining. Fantastic staff! Feels very safe. One elevator was malfunctioning, but it now appears to be working properly. Room has refrigerator, microwave and Keurig coffee maker. A great value!
Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Total Mobile

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Second week in a row I stayed here for work. First week room key had to be replaced every day, guess I was doing something wrong. Second week, it did the same, and I didn’t keep the key on me this time. Annoying, but not end of the world. Just annoying. During the second week, we came back to the room with the thermostat or unit itself malfunctioning, the room was 95 degrees. One of the two women at the front desk seemed annoyed that I was asking what we could do and seemed frustrated or that it was costing her money to get us a different room. Also, my key didn’t work on that room either. Also, a small complaint, but still valid when compared to other hotels, they had cheese omelets everyday on the breakfast, it never rotated. I thought it would maybe switch to scrambled, but never did. I could be picky, but the keys never working really got under my skin since we were in town working 11-16 hour days, and having to go right back downstairs for a new room key was very frustrating.
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

Lorraine, New Hyde Park

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Vikki

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Clean, but older hotel. Staff was friendly.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Geoff

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean, fairly enviro friendly, convenient to food choices, good continental breakfast, clean rooms, in good repair
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Denny

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Valerie

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Kristopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Clint

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Joseph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Christian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023