Place was absolutely beautiful, extremely nice and the amenities were awesome!
However, here were our major problems with our stay:
1. We got notified we could check in early, we arrived then the keys were not in the lockbox at the property. We had to wait for someone to bring us the keys.
2. The pool was dirty. Went in circles to get it cleaned. Property management sent over a disgruntled and unprofessional employee to address issue. Had to request that the disgruntled employee not be sent back to address any issues, because of his horrible attitude and demeanor. Ultimately the issue was resolved and the pool got cleaned.
3. Roach/water bug were found inside the property.
4. Active Fire Ants/mounds located near pool. Had to request pest control. Issue was resolved and pest control employee was great.
5. Propane tank was almost empty, had to request full tank.
6. BBQ Grill caught on fire because unbeknownst to us the drip pan was full of grease. Grill was completely damage and had to be replaced. Maintenance person was very apologetic and accepted full responsibility for not properly cleaning drip pan prior to our arrival.
7. Laundry room door was damaged and fell off hinge. Door would not close properly. Called and reported to property management.
Overall, the home/interior was extremely nice and very well kept. The amenities were awesome as well; heated pool and golf cart! If they fix the aforementioned hiccups for future guest, it’s a magnificent stay!