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Bewertungen von Palacio del Inka, A Luxury Collection Hotel by Marriott

5 out of 5
Palacio del Inka, A Luxury Collection Hotel by Marriott
Plazoleta Santo Domingo No 259, Cusco, Cusco

Bewertungen

9.6

Aussergewöhnlich

635 von insgesamt 774 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
96 von insgesamt 774 Gästebewertungen haben eine Bewertung von 8 - Gut" "
23 von insgesamt 774 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 774 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 774 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.8/10

Sauberkeit

9.6/10

Personal & Service

9.4/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ronny

Antwort von rvasconez am 23. Nov. 2023
Dear Ronny,Thank you for taking the time to share your experience.Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 – Gut

Katharina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Home in Cuzco
5 star hotel experience, friendly staff and beautiful rooms. Will be back.
Aufenthalt von 3 Nächten im April 2022
Antwort von aroserom am 18. Apr. 2022
Estimada Katharina, Gracias por esta recomendación. Vemos que no hemos calificado para un 10/10, por lo que deseamos consultarle en qué podemos mejorar para así gestionar un plan de mejora lo antes posible. Saludos cordiales, Andrés Rosero Gerente General Palacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Raymond

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Immer wieder
Tolles Hotel. Super Lage. Super Frühstück Nur zu empfehlen. Luxus pur, aber auch ziemlich teuer
Aufenthalt von 9 Nächten im Mai 2019
Antwort von aroserom am 20. Aug. 2019
Dear Raymond, Thank you for taking a moment to share your thoughts on your last stay. It is truly rewarding to see that you enjoyed our unbeatable location, and our already popular breakfast. Please consider Palacio del Inka, a Luxury Collection Hotel your second home were you ever in Cusco again. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

4/10 – Schlecht

Soshi

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Der Start war schon nicht schön. Bei Ankunft forderte das Hotel eine sog. Destinationsgebühr für z.B. Frühstück und WLAN, die im Preis laut Expedia enthalten waren. Check-in Prozess sehr langsam. Man hatte nicht das Gefühl als Gast aufgenommen zu werden. Viel Hektik in der Lobby. Auf den Fotos sieht das zwar ganz nett aus aber in Realität ist es dort sehr ungemütlich und hektisch. Gesamte Atmosphäre im Hotel entspricht definitiv nicht 5 sondern 3-4 Sternen. Gebuchtes Zimmer hatte ebenfalls nicht das Level für 5 Sterne. Zweimal das Zimmer gewechselt wegen Lärmproblemen. Hotel hat dann freiwillig eine Junior Suite zur Verfügung gestellt, wobei auch hier eigentlich keine echte Ruhe vorhanden war (schlechte Isolierung). Spabereich kann nur gegen Gebühr besucht werden und ist zudem sehr klein und unscheinbar. Frühstück ok aber fällt in Relation zu anderen 5-Sterne-Hotels deutlich schwächer aus. Morgens eher hektisch und ungemütlich. Personal eher distanziert. Das Hotel hat nur einen Pluspunkt - die Lage aber das war es dann auch. Dazu gibt es eine Menge Alternativen. Daher: wir können es nicht weiter empfehlen.
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Palacio del Inka am 11. Jan. 2019
Dear Mr. Soshi, Thank you for having taken the time to share your thoughts on our property. As we take pride in providing our customers with memorable experiences, we have fallen short to reach your expectations this time. Rest assured that your comments will not remain unattended and this feedback will be a most useful tool to improve on the way we deal with our pitfalls. Hopefully we will be able to welcome you back for an enhanced experience in the near future and recover your service. All the best, Victor Irrarazabal Quality Assurance Palacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswerte Unterkunft im Cusco
Schönes Hotel in geschichtsträchtigen Gemäuern. Zimmer war gepflegt und der Balkon bot eine schöne Aussicht auf die Iglesia De Santo Domingo.
Aufenthalt von 2 Nächten im September 2017
Sehr geehrter Alexander, vielen herzlichen Dank für Ihre Bewertung auf Ihre langjährige Treue zum Palacio del Inka, a Luxury Collection Hotel Es erfüllt uns alle mit Stolz, dass wir zum wiederholten Male in der Lage waren, Ihnen einen schönen Aufenthalt in unserem Hause zu bereiten. Gern verwöhnen wir Sie wieder und hoffen, dass Sie bald wieder die Gelegenheit haben werden, uns zu besuchen. Herzliche Grüße, Palacio del Inka

10/10 – Hervorragend

Uta

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfektes Grandhotel in den Anden
Wir wohnten drei Nächte hier und waren bereits bei der Ankunft über das aufmerksame und zuvorkommende Personal positiv überrascht. Das Einchecken war sehr professionell und auch die Zimmereinweisung war vorbildlich. Unsere Junior-Suite war sehr ruhig zum Innenhof gelegen, war aber trotz zweier Fenster relativ dunkel. Die Einrichtung war sehr komfortabel, hochwertig, klassisch und das Bett hatte eine hervorragende Matratze. Das Bad war relativ klein und duschen musste man in der Badewanne. Der Wasserdruck war leider sehr schwach. Dafür gab es zweites WC und einen begehbaren Kleiderschrank. Der Safe ist laptopgeeignet. Das kostenlose W-Lan funktionierte einwandfrei. Abends werden im Restaurant hervorragende Speisen angeboten und auch das Frühstücksbuffet ließ keine Wünsche offen. Der Service in diesem Haus ist insgesamt hervorragend und man wird oft mit Namen angesprochen. Alles sprich für ein gutes Management. Die Lage des Hotels ist für Stadtbesichtigungen optimal geeignet, denn alles kann fußläufig erreicht werden. Eine Taxifahrt vom Flughafen kostet 40,- Soles oder mit dem Hoteltaxi 18,-US $. Eine Hin- und Rückfahrt zum Bahnhof nach Poroy (Zug nach Machu Picchu) wird vom Hotel organisiert und kostet pro Strecke mit dem Hotel-Taxi 20,- US $. Aus vorgenannten Gründen können wir das Hotel auch wegen dem guten Preis- Leisungsverhältnis uneingeschränkt weiterempfehlen.
Antwort von General Manager am 9. Jan. 2017
Sehr geehrter Uta, Vielen herzlichen Dank für Ihre Bewertung auf Hoteles.com und Ihre langjährige Treue zum Palacio del Inka, a Luxury Collection Hotel. Es erfüllt uns alle mit Stolz, dass wir zum wiederholten Male in der Lage waren, Ihnen einen schönen Aufenthalt in unserem Hause zu bereiten. Gern verwöhnen wir Sie wieder und hoffen, dass Sie bald wieder die Gelegenheit haben werden, uns zu besuchen. Herzliche Grüße, Juan Antonio Sánchez General Manager

10/10 – Hervorragend

Piotr, Bochum

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel in Cusco, sehr zentral gelegen, hervorragendes Frühstück

10/10 – Hervorragend

Piotr, Bochum

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel in Cusco
Tolles Hotel in Cusco. die bedeutendsten Sehenswürdigkeiten und Attraktionen könne besonders gut zu Fuß erreicht werden. Klasse Frühstück, geräumige Zimmer, Mitarbeiter sehr zuvorkommend

10/10 – Hervorragend

Arthur

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were extremely helpful and assisted us with a variety of requests in a caring and professional manner. Would recommend this hotel for future accommodation.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von rvasconez am 21. Mai 2024
Dear Arthur,Thank you for your kind review! We're thrilled to hear that our staff provided exceptional assistance during your stay at Palacio del Inka, a Luxury Collection Hotel. It's our pleasure to ensure that our guests have a caring and professional experience.We appreciate your recommendation and look forward to welcoming you back for another memorable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Christina

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic hotel with every amenity you would hope for. The rooms are spacious and include all toiletries. Convenient for walking. The restaurant is top notch. Highly recommend staying here if you like comfort and convenience. -and the art is great too!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von rvasconez am 21. Mai 2024
Dear Christina,Thank you for choosing Palacio del Inka, a Luxury Collection Hotel, for your recent stay. We are thrilled to hear that you had a fantastic experience during your time with us. Your perfect rating and kind words mean a lot to our team.Our spacious rooms, comprehensive amenities, and convenient location are designed to provide the utmost comfort for our guests. We're delighted that you enjoyed the top-notch restaurant and appreciated the art throughout the hotel.We look forward to welcoming you back soon for another memorable stay in Cusco!Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

6/10 – Okay

Michael

Verbesserungswürdig: Ausstattung
The property is overrated and the staff was cordial but not friendly . I think the fact that there were bed bugs and the only think the staff could say was oh sorry to hear that .
Aufenthalt von 4 Nächten im Mai 2024
Antwort von rvasconez am 21. Mai 2024
Dear Michael,We appreciate your feedback regarding your recent stay at Palacio del Inka, a Luxury Collection Hotel. We deeply regret that your experience did not meet your expectations.We take issues related to cleanliness and guest comfort very seriously. We apologize for any inconvenience caused by the presence of bed bugs in your room. This does not reflect our usual standards, and we are taking immediate steps to address this problem.Regarding the staff's attitude, I apologize that you did not find the friendliness you expected. Our goal is always to provide exceptional and cordial service, and I regret that it was not your experience on this occasion.We value your feedback and will use this information to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more satisfactory experience.Sincerely,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Yandy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel is beautiful. It has a great location and the staff is very friendly.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von rvasconez am 13. Mai 2024
Dear Yandy,Thank you for taking the time to share your feedback on your recent stay at Palacio del Inka. We're thrilled to hear that you had a wonderful experience and that you found our hotel beautiful with a great location.Ensuring our guests feel welcomed and valued is our top priority, so we're delighted that you found our staff to be very friendly. Your kind words are truly appreciated.Thank you for choosing Palacio del Inka, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Karina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im April 2024
Antwort von rvasconez am 7. Mai 2024
Dear Karina,Thank you for your wonderful review on Expedia following your recent stay at Palacio del Inka, a Luxury Collection Hotel. We are thrilled to hear that you had an excellent experience during your time with us.Your feedback is truly appreciated and serves as encouragement for our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Todd

Aufenthalt von 1 Nacht im April 2024
Antwort von rvasconez am 21. Mai 2024
Dear Todd,Thank you for choosing Palacio del Inka, a Luxury Collection Hotel, for your recent stay. We are thrilled to hear that you had a wonderful experience during your time with us. Your perfect rating means a lot to our team.We hope to welcome you back soon for another memorable stay in Cusco!Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 – Gut

Rodrigo, Buenos Aires

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Impresionante edificación histórica
Aufenthalt von 1 Nacht im April 2024
Antwort von rvasconez am 30. Apr. 2024
Thank you for sharing your feedback, Rodrigo!We're thrilled to hear that you found our historical building impressive. At Palacio del Inka, preserving the heritage and charm of our surroundings is paramount to providing an unforgettable experience. Your appreciation motivates us to continue our commitment to excellence.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

??

Aufenthalt von 2 Nächten im April 2024
Antwort von rvasconez am 26. Apr. 2024
Dear valued guest,Thank you for taking the time to leave us a perfect rating on Expedia! Your feedback is greatly appreciated. We're thrilled to hear that you enjoyed your stay at Palacio del Inka, a Luxury Collection Hotel.Providing exceptional service and creating memorable experiences for our guests is at the core of what we do, and it's rewarding to know that we succeeded in making your stay special.We hope to have the pleasure of welcoming you back soon for another wonderful stay with us.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Natasha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a beautiful hotel. The staff is friendly and attentive. The restaurant's food was tasty. I would definitely recommend this hotel to family and friends
Aufenthalt von 4 Nächten im April 2024
Antwort von rvasconez am 15. Apr. 2024
Dear Natasha,Thank you for taking the time to share your experience with us on Expedia.We're delighted to hear that you found Palacio del Inka to be a beautiful hotel and that you received friendly and attentive service from our staff. Ensuring our guests feel welcome and well taken care of is our top priority.It's wonderful to know that you enjoyed the tasty food at our restaurant. We're passionate about providing delightful culinary experiences for our guests, and we're thrilled that you found it to your liking.Thank you for recommending our hotel to your family and friends. We truly appreciate your support and hope to have the pleasure of welcoming you back to Palacio del Inka in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Camelia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our time despite the altitude sickness. The resort was very responsive to bring oxygen. The level of service was lovely. My only suggestion would be to inform guest to open windows in room to have fresh air flow to help with altitude issues. Mr Willington gets a 5 start for service and attention.
Aufenthalt von 3 Nächten im März 2024
Antwort von rvasconez am 10. Apr. 2024
Dear Camelia,Thank you very much for your delightful review following your recent stay with us at Palacio del Inka, a Luxury Collection Hotel. We are thrilled to hear that despite experiencing altitude sickness, you still enjoyed your time with us.Ensuring the comfort and well-being of our guests is our top priority, and we are glad to hear that our team responded promptly to provide you with oxygen, alleviating some of the discomfort caused by altitude sickness.Your suggestion regarding informing guests to open windows in their rooms for fresh air flow to help with altitude issues is greatly appreciated. We will definitely take this into consideration and incorporate it into our guest communication to enhance the overall experience.We are delighted to hear that Mr. Willington provided you with exceptional service and attention during your stay. We will be sure to pass along your kind words to him and the rest of our team.Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Palacio del Inka in the near future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Alisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel. Felt like we were lost in time. Very luxurious, clean and had wonderful staff.
Aufenthalt von 2 Nächten im März 2024
Antwort von rvasconez am 1. Apr. 2024
Thank you for taking the time to share your experience, Alisha! We're delighted to hear that you enjoyed your stay at Palacio del Inka and that our hotel's charm and elegance made you feel like you were lost in time. Providing a luxurious and clean environment, along with exceptional service from our staff, is what we strive for. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

6/10 – Okay

sidia

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
To expensive, no AC, my throat was very dry, had to pay extra for room service, the shower very small and dark
Aufenthalt von 1 Nacht im März 2024
Antwort von rvasconez am 21. März 2024
Dear Sidia,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional value for our guests, and we regret that you found the pricing to be higher than anticipated.Regarding your concerns about the lack of AC and the size of the shower, we appreciate your feedback and will certainly take it into consideration as we continually strive to improve our amenities and facilities for our guests' comfort.Please accept our apologies for any inconvenience caused by the room service charges. We will review our policies to ensure clarity and fairness for all guests.We hope that despite these challenges, you were still able to enjoy some aspects of your stay with us. Should you choose to visit us again, we would love the opportunity to exceed your expectations.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Sara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service and, very friendly
Aufenthalt von 1 Nacht im März 2024
Antwort von rvasconez am 14. März 2024
Dear Sara,Thank you very much for your glowing review! We're thrilled to hear that you enjoyed excellent customer service and found our staff to be very friendly during your stay at Palacio del Inka. Providing exceptional service is our top priority, and it's wonderful to know that we succeeded in making your experience memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Shelley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Carl at the front door was like a big brother caring for us and coordinating our comings and goings. Beautiful colonial Spanish palace
Aufenthalt von 3 Nächten im Februar 2024
Antwort von rvasconez am 29. Feb. 2024
Dear Shelley,Thank you so much for taking the time to share your experience with us on Expedia. We're thrilled to hear that Carl's attentive service at the front door made you feel like family during your stay. It's wonderful to know that his care and coordination contributed to making your visit memorable.Our colonial Spanish palace is indeed a special place, and we're delighted that you appreciated its beauty and ambiance.We hope to have the pleasure of welcoming you back to Palacio del Inka, where we'll strive to provide you with another exceptional experience.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Marion C

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best hotels I have ever stayed at! Gorgeous and opulent interior, friendly staff that go way beyond the normal hotel experience, and incredible historic hotel. We were greeted with tea and chocolates. When my travel companion got altitude sickness, the reception staff immediately helped her and she got better. The restaurant food and staff were incredible and friendly. The bartender and pisco class were excellent. There was even an adorable young alpaca (Inti) near the courtyard that took the ambiance over the top. A great place!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von rvasconez am 27. Feb. 2024
Dear Marion C,Thank you immensely for sharing your wonderful experience at Palacio del Inka, a Luxury Collection Hotel! We are thrilled to hear that your stay with us was one of the best you've ever had.It brings us immense joy to know that you found our hotel to be gorgeous and opulent, and that our friendly staff exceeded your expectations. We are delighted to hear that our team went above and beyond to ensure the comfort and well-being of your travel companion when experiencing altitude sickness. Providing exceptional service and care to our guests is our top priority.We are thrilled that you enjoyed the culinary offerings at our restaurant and had a memorable experience during the pisco class with our bartender. Inti, our adorable young alpaca, adds a special touch to the ambiance, and we're delighted that you appreciated it.Thank you for choosing Palacio del Inka for your stay in Cusco, and we hope to have the pleasure of welcoming you back for another incredible experience in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Bharti

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything about this property from the moment you enter through the big blue doors is luxurious! And not in a pompous way, they're so so friendly and hospitable. Nothing is too much trouble, and there is always someone on hand to answer any questions, or give advice on things to do around Cusco. They have little tours explaining the paintings around the hotel and its history, and a great surprise was a daily pisco cocktail making class..A super fun activity to pass time as it was raining outside and also delicious obviously! The concierge staff showed us up to our room and explained everything, there was complimentary coca tea, mint tea and refillable water available 24 hours, and having visited other 5star hotels in Cusco you realise at how perfect and welcome these little touches are at such high altitude! Now to the Breakfast, WOW, one of the best selections we experienced in the whole of Peru, you have the option of their delicious array in their buffet area, or you can order off of their menu, I did both, because, hey whyyy not! The whole experience was wonderful, and having stayed at another 5 star resort in Cusco a couple of days later, we regretted not coming back to Palacio Del Inka instead! A gem in the Marriot Luxury Collection! Thanks for having us Palacio Del Inka!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von rvasconez am 27. Feb. 2024
Dear Bharti,Thank you immensely for sharing your delightful experience at Palacio del Inka, a Luxury Collection Hotel! We are thrilled to read about the wonderful moments you had with us, from the luxurious ambiance to the warm hospitality extended by our team.It brings us immense joy to hear that you appreciated the little touches that make a difference, such as our daily pisco cocktail making class and the complimentary amenities like coca tea and mint tea, especially considering the challenges of high altitude. We are also delighted that you enjoyed our breakfast offerings, and it's fantastic to hear that it was one of the best selections you experienced in Peru.Your kind words motivate us to continue delivering exceptional service and creating memorable experiences for all our guests. We are truly honored to be considered a gem in the Marriott Luxury Collection.Should your travels bring you back to Cusco, we would be delighted to welcome you once again for another unforgettable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

marta gonzalez

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
PERFECTO PARA UNA ESTANCIA EN CUZCO
Aufenthalt von 1 Nacht im Februar 2024
Antwort von rvasconez am 27. Feb. 2024
Dear Marta González,Thank you for taking the time to share your experience with us! We are thrilled to hear that your stay at Palacio del Inka, a Luxury Collection Hotel, was perfect. Our team takes great pride in providing exceptional service and creating memorable moments for our guests.We hope that your time in Cuzco was filled with exploration and discovery. Should your travels bring you back to this beautiful city, it would be our pleasure to welcome you once again for another wonderful stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Carlos

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property
Aufenthalt von 3 Nächten im Februar 2024
Antwort von rvasconez am 13. Feb. 2024
Dear Carlos,Thank you very much for choosing to stay at Palacio del Inka, a Luxury Collection Hotel, and for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your experience at our property.Ensuring our guests' satisfaction is our top priority, and it is always rewarding to know that we have met your expectations during your stay. We hope that you had the opportunity to explore and indulge in the rich cultural heritage and luxurious amenities that our hotel offers.Once again, thank you for your kind words, and we look forward to welcoming you back to Palacio del Inka for another memorable stay in the heart of Cusco.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Ana Lucia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel Excelente! Serviços maravilhosos!
Hotel com estrutura antiga, mas com ótima conservação, lindo! Toalhas, chuveiro, cama excelente! Ótimo café da manhã! Serviços excelentes! Recomendo muito
Aufenthalt von 1 Nacht im Februar 2024
Antwort von rvasconez am 13. Feb. 2024
Dear Ana Lucia,Thank you for sharing your wonderful feedback following your recent stay at Palacio del Inka, a Luxury Collection Hotel. We are thrilled to hear that you had an excellent experience with us.We take great pride in maintaining the historic charm and impeccable upkeep of our property, and we are delighted that you appreciated our efforts. It's fantastic to know that you found our facilities and amenities, including the towels, shower, and bed, to be excellent. Moreover, we are pleased that you enjoyed our delicious breakfast offerings and experienced exceptional service throughout your stay.Thank you for recommending Palacio del Inka, and we eagerly await the opportunity to welcome you back for another exceptional stay in the heart of Cusco.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Ana Lucia

Gut: Zustand der Unterkunft und Komfort des Zimmers
Hotel muito bom. Pessoal extremamente educado. Ótimo café da manhã. Limpeza muito boa. Dispõe de um ótimo SPA. Recomendo este hotel!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von rvasconez am 6. Feb. 2024
Dear Ana Lucia,Thank you very much for taking the time to leave us a perfect 10 out of 10 review on Hotels.com!We are thrilled to hear that you found our hotel to be excellent and that you appreciated our extremely polite staff, great breakfast, and high standards of cleanliness. It's wonderful to know that you enjoyed our fantastic spa facilities as well.Your recommendation means the world to us, and we can't wait to welcome you back to Palacio del Inka for another outstanding experience.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Satoshi

Aufenthalt von 4 Nächten im Januar 2024
Antwort von rvasconez am 30. Jan. 2024
Dear Satoshi,Thank you very much for taking the time to share your feedback regarding your recent stay at Palacio del Inka, a Luxury Collection Hotel. We are thrilled to hear that you had a fantastic experience and that we were able to meet your expectations during your time with us.Our team at Palacio del Inka strives to provide exceptional service and create unforgettable memories for our guests, and it is gratifying to know that we succeeded in doing so during your visit.We truly appreciate your kind words and your acknowledgment of our efforts. It motivates us to continue delivering exceptional hospitality and exceeding our guests' expectations.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another memorable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 – Gut

JENHSIAN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Peaceful and relaxing
Aufenthalt von 2 Nächten im Januar 2024
Antwort von rvasc am 22. Jan. 2024
Dear JENHSIAN,Thank you for sharing your feedback with us. We are delighted to hear that your experience at Palacio del Inka was peaceful and relaxing. Creating a serene atmosphere for our guests is one of our key objectives, and we are pleased that we were able to provide you with a tranquil retreat.Your positive comments are greatly appreciated, and they motivate our team to continue delivering exceptional service. If there are specific areas where you believe we can further enhance your experience, please feel free to share your insights. We value your input and are committed to continuous improvement.We are grateful for your choice to stay with us and hope to have the pleasure of welcoming you back for another rejuvenating visit in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Rebecca, Glenview

Aufenthalt von 1 Nacht im Januar 2024
Antwort von rvasconez am 6. Feb. 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us following your stay at Palacio del Inka.We're delighted to see that you rated us 5 out of 5 on Expedia! It's wonderful to know that you had an excellent experience during your time with us.If there's anything specific that made your stay memorable or any areas where we could further improve, please don't hesitate to let us know. Your insights are invaluable as we continuously strive to enhance the experiences of our guests.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Rebecca, Glenview

Aufenthalt von 2 Nächten im Januar 2024
Antwort von rvasconez am 6. Feb. 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us following your stay at Palacio del Inka.We're delighted to see that you rated us 5 out of 5 on Expedia! It's wonderful to know that you had an excellent experience during your time with us.If there's anything specific that made your stay memorable or any areas where we could further improve, please don't hesitate to let us know. Your insights are invaluable as we continuously strive to enhance the experiences of our guests.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

raul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es un hotel con mucha historia
Aufenthalt von 1 Nacht im Januar 2024
Antwort von rvasconez am 22. Jan. 2024
Estimado Raul,Agradecemos sinceramente su tiempo para compartir su experiencia en Palacio del Inka. Nos llena de alegría saber que disfrutó de la riqueza histórica que ofrecemos en nuestro hotel.En Palacio del Inka, nos enorgullece ofrecer a nuestros huéspedes una experiencia única, sumergiéndolos en la fascinante historia y cultura de Cusco. Estamos encantados de que haya apreciado este aspecto distintivo de nuestro establecimiento.Le agradecemos por su elección y por brindarnos la oportunidad de ser parte de sus recuerdos en Cusco. Siempre estamos aquí para ofrecerle una estancia excepcional y esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

6/10 – Okay

Andrea

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
El hotel es muy lindo , en la parte positiva, el hotel es servicial y agradable,pero a la vez es un lugar sin demasiada iluminación y lúgubre. El staff está continuamente buscando una propina, por ejemplo, pedimos servicio a la habitación y la persona que nos trajo la comida nos dijo que el tip no estaba incluido , lo cual era una mentira. El spa es demasiado pequeño para el tamaño del hotel, y dejan que los otros huéspedes hablen a los gritos en el. Pagamos una cantidad exagerada para la comida de año nuevo, que resultó de muy mala calidad y terrible servicio, el mozo que no estuvo presente en toda la noche nos persiguió para que le dieramos la propina por las dos copas de vino que no estaban incluidas en una cena de 500 dólares, y por último, el día que nos íbamos se negaron a darnos un late chek out, pero nos aseguraron que cuidarían de nuestras maletas en la bodega, nos fuimos confiados y al volver vimos que todas nuestras pertenencias estaban en el medio del hall y que jamás habían sido guardadas... Descubrimos ese día el monasterio y el convento y los dos hoteles nos parecieron de un nivel muy superior tanto en la infrastructura como en sus alrededores.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von rvasconez am 22. Jan. 2024
Estimada Andrea,Agradecemos sinceramente por tomarse el tiempo de compartir sus comentarios sobre su experiencia en Palacio del Inka. Nos complace saber que apreció la amabilidad y servicio del personal, así como la belleza del hotel.Lamentamos profundamente cualquier inconveniente que haya experimentado durante su estancia. Sus observaciones sobre la iluminación y la atmósfera del hotel son muy valiosas, y tomaremos medidas para mejorar estos aspectos. Asimismo, la información proporcionada sobre el servicio a la habitación y el spa es crucial para garantizar que seamos más transparentes con nuestros huéspedes y mejoremos la calidad de nuestros servicios.Respecto a su experiencia en la cena de Año Nuevo, lamentamos sinceramente que no cumpliera con sus expectativas. Trabajaremos en estrecha colaboración con nuestro equipo de alimentos y bebidas para abordar estos problemas y garantizar una experiencia gastronómica excepcional en futuras ocasiones.La situación con el late check-out y la custodia de sus pertenencias es inaceptable, y ofrecemos nuestras más sinceras disculpas por cualquier inconveniente causado. Revisaremos nuestros procedimientos para asegurarnos de que situaciones como esta no vuelvan a ocurrir en el futuro.Apreciamos sus comentarios constructivos, ya que nos ayudan a mejorar continuamente nuestros estándares. Valoramos su preferencia y le garantizamos que tomaremos medidas para abordar los problemas mencionados.Atentamente,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Gokhan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von rvasconez am 22. Jan. 2024
Dear Gokhan,Thank you for taking the time to share your fantastic rating on Hotels.com! We are thrilled to see that you had a perfect 10 out of 10 experience during your stay at Palacio del Inka.It is truly rewarding for us to know that you enjoyed your time with us. Our team is dedicated to providing exceptional service and ensuring that our guests have memorable moments. Your positive feedback inspires and motivates us to continue delivering the highest standards of hospitality.Should your travels bring you back to Cusco, it would be our pleasure to welcome you again to Palacio del Inka for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 – Gut

Christian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Well located within the city, close to sites and restaurants. Excellent staff, extremely professional and friendly. Rooms are modern and well equipped. Great restaurant. Good hotel gym. I would recommend this hotel to others, a legitimate high-end hotel.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von rvasconez am 26. Dez. 2023
Dear Christian,Thank you for taking the time to share your positive experience at Palacio del Inka, a Luxury Collection Hotel. We are delighted to hear that our prime location, exceptional staff, modern and well-equipped rooms, and great restaurant contributed to your enjoyable stay. We appreciate your recommendation and are honored to be considered a legitimate high-end hotel.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

4/10 – Schlecht

Peter

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im November 2023
Antwort von rvasconez am 30. Nov. 2023
Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate hearing from our guests and value your perspective. We're sorry to learn that your stay fell short of expectations, and we would like to better understand your experience to address any concerns you may have had.If you could provide more details about your stay or let us know what aspects did not meet your expectations, it would be incredibly helpful for us to make improvements and ensure a better experience for future guests.We strive to provide excellent service, and your input is essential in helping us achieve that goal. Please feel free to reach out directly to our management team so we can address your specific concerns.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and make amends.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Katty

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is centrally located. The staff is very friendly and helpful. The hotel is lovely
Aufenthalt von 7 Nächten im November 2023
Antwort von rvasconez am 30. Nov. 2023
Dear Katty,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel centrally located and that our staff made a positive impression on you with their friendliness and helpfulness. It's always our goal to provide a lovely and memorable stay for our guests, and we're delighted to know we achieved that during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share—we value your feedback.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

XUHUI

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von rvasconez am 15. Nov. 2023
Dear Xuhui,Thank you for taking the time to share your experience with us. We are thrilled to see you enjoyed it.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Violeine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The entire team was absolutely amazing. Keila the front desk attendant went above and beyond to make our stay special
Antwort von Palacio del Inka, a Luxury Collection Hotel am 3. Nov. 2023
Dear Violeine,We sincerely appreciate your kind words about our dedicated team and, in particular, Keila's exceptional service at the front desk. It is heartening to hear that she went above and beyond to ensure your stay was special. We take great pride in providing outstanding guest experiences, and your feedback is truly valued.If there is anything more we can do to enhance your future visits or if you have any additional questions or requests, please do not hesitate to reach out. We look forward to welcoming you back.Best regards,Renato VásconezGeneral Manager

10/10 – Hervorragend

Vibha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent food and service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Palacio del Inka, a Luxury Collection Hotel am 31. Okt. 2023
Dear Mr. Subramaniam,Many thanks for taking a time to share about your experience at Palacio del Inka.We are very happy to hear that our food and the service were highlights for you during the stay.We really hope to see you on a next time, we will be waiting for you.Kind regards,Renato VásconezGeneral Manager

10/10 – Hervorragend

Salvador

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Palacio del Inka, a Luxury Collection Hotel am 25. Okt. 2023
Estimado Sr. Micha,Muchas gracias por su amable calificación.Estaremos encantados de tenerlo nuevamente en un futuro. Atte.Renato VásconezGerente General

10/10 – Hervorragend

Sara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio, buena ubicación, hermoso lugar.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von rvasconez am 12. Okt. 2023
Estimada Sara,Agradecemos sinceramente tu positiva reseña sobre nuestro establecimiento. Nos complace saber que tu experiencia con nuestro servicio fue excelente y que la ubicación y el entorno te parecieron hermosos. Nos esforzamos continuamente para brindar a nuestros huéspedes la mejor experiencia posible, y tus amables palabras nos motivan a seguir trabajando en esa dirección. Esperamos tener el placer de recibirte nuevamente en un futuro cercano. ¡Gracias por elegirnos y por compartir tu opinión!Saludos cordiales,Renato VásconezGerente GeneralPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Ines, Katy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is beautiful and the staff is so kind and attentive. Upon arrival we were greeted right away and throughout our stay everyone was always willing to go above and beyond. Property is beautiful, the restaurant serves delicious food, they have a terrace with a fountain that was enjoyable with a bon fire in the evening. Hotel is quiet, immaculately clean, and the beds were super comfortable. Property and the area around always felt safe. Many places to shop, eat, and do laundry around as well within walking distance including their town square. Breakfast buffet was extensive and delicious. They also provide oxygen tanks for those in need due to altitude sickness. Only downside is rooms felt a little dark, other than that everything was perfection! If you’re wondering where to stay while in Cusco, this IS the place. Would love to comeback in the near future, and grateful that they made our home away from home a comfortable one.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von rvasconez am 11. Okt. 2023
Dear Ines,Thank you so much for taking the time to share your wonderful experience at our property in Cusco. We are thrilled to hear that you found our property beautiful and that our staff made your stay exceptional with their kindness and attentiveness. It's heartwarming to know that you felt welcomed from the moment you arrived and throughout your stay.We're glad you had the opportunity to enjoy our restaurant and the delightful terrace with the fountain, especially during the evening bonfires. Maintaining a clean and peaceful environment for our guests is a top priority for us, and we're delighted to hear that our efforts were reflected in your stay. Our team works diligently to ensure our guests feel safe and comfortable during their time with us.We appreciate your feedback regarding the lighting in the rooms, and we will certainly take that into consideration for future improvements. We're glad the extensive and delicious breakfast buffet and the availability of oxygen tanks for those in need added to your overall experience.Thank you for choosing our property as your home away from home in Cusco. We look forward to welcoming you back in the near future and providing another memorable and comfortable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I cannot say enough great things about this hotel and it’s staff. We were treated like royalty from the moment we arrived. They accommodated all of our needs and then some. Absolutely stunned at how incredible the staff was…all other hotels should take notes.
Aufenthalt von 4 Nächten im September 2023
Antwort von Palacio del Inka, a Luxury Collection Hotel am 2. Okt. 2023
Dear Christopher,Many thanks for taking a time and give us this great review. Sounds like you had an amazing experience at our property. We're thrilled to hear about your positive stay at the hotel, we really hope to see you again in a future.Kind regards,Renato Vásconez General Manager

8/10 – Gut

Deb

Aufenthalt von 3 Nächten im September 2023
Antwort von Palacio del Inka, a Luxury Collection Hotel am 2. Okt. 2023
Dear Deb,Many thanks for rating our property. We really hope you had a great time at the hotel, and we hope to see you on a next time.Kind regards,Renato VásconezGeneral Manager

10/10 – Hervorragend

Alma

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is very warm and welcome from the time you step in, it's close to a lot in the city. All the people are very nice and helpful. The room we stayed in was breath taking just like the whole hotel, food was delicious and overall the experience was spectacular! WORTH IT, U WON'T REGRET ANYTHING HERE!
Aufenthalt von 3 Nächten im September 2023
Antwort von rvasconez am 21. Sept. 2023
Dear Alma,Thank you so much for your glowing review! We're thrilled to hear that your experience at our hotel was nothing short of spectacular. Creating a warm and welcoming atmosphere for our guests is a top priority, and we're glad that you felt it from the moment you stepped in.Our team takes great pride in providing excellent service, and it's wonderful to know that our staff members were both nice and helpful throughout your stay. We believe that a friendly and helpful staff can truly enhance the overall experience for our guests.We're delighted that you enjoyed your room and found it breathtaking. Our goal is to provide a comfortable and beautiful space for our guests to relax and unwind. It's fantastic that you also relished our delicious food; our chefs work hard to create delightful dining experiences.We truly appreciate your kind words and the confidence you've placed in us. We look forward to welcoming you back, and we're certain your future visits will be just as delightful. Thank you again for choosing our hotel and for sharing your wonderful experience!All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 – Hervorragend

Larry

Aufenthalt von 5 Nächten im August 2023
Antwort von rvasconez am 19. Sept. 2023
Dear Larry,Thank you for the kind review. We hope to have another chance to host you again in the near future.All the best,Renato VásconezPalacio del Inka, a Luxury Collection Hotel

2/10 – Ungenügend

Richard

Aufenthalt von 1 Nacht im August 2023
Antwort von rvasconez am 5. Sept. 2023
Please note this guest did not stay at our hotel. His reservation passed as a no-show.The Management

10/10 – Hervorragend

Omar

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
the Hotel was amazing , however it a little expansive and they ( the Hotel) trying to squeeze very penny when possible
Aufenthalt von 5 Nächten im Juli 2023
Antwort von rvasconez am 3. Aug. 2023
Dear Omar,Thank you for the amazing review! We appreciate your feedback about pricing and expenses. We strive to offer a premium experience while keeping prices reasonable. Your comments are valuable, and we look forward to welcoming you back in the future.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel