2/10
We arrived exhausted with a baby in arms and they wouldnât accept our reservation. Either the lady was too lazy to look, or there is a problem with the app, or the hotel doesnât work with the app anymore but the listing is still here. Either way they wouldnât let us stay and the lady was very rude. She didnât even bother trying to be accommodating. Now this app wonât give me a refund as if I just chose not to stay there instead of being turned away. I had to book another stay and walk across town. This is not a choice I made but one out of necessity when we didnât have a place to sleep. Please take this location off your app so this doesnât happen to someone else. This experience and lack of a refund makes me hesitant to use this app again for hotel stays. I ended up looking a new place on hostel world because I was afraid of having the same experience.
Laura
Séjour de 1 nuit en novembre 2024