Hôtel près de Cygnet Leisure Centre, Gravesend, Gravesend

« The place was not open when I tried to get in all doors were locked, the receptionist didn't have my booking details. There was a set of building steps at the door that I needed access to get into my room. The room stank of paint and the pictures in the advertisement was not the same as the room that I was given. The phone number that was advertised on the entrance did not exist. The place was a horrible tip thats why I lefr after an hour. »

« The walls really need some painting, but the beds and bathroom was cleaned. Ok for 1 night. »

« Good location, nice staff and good value, the hotel is a little dated and there was a thick layer of dust on the fan. »

« OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these...

« Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

« No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous! The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice...