2/10 Horrible
Jay
Voyage en famille avec de jeunes enfants
24 févr. 2026
Les points forts : Propreté
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
Decided to spend the weekend in Dallas to take my family to the zoo and stayed here. We checked in a little after 9pm on 2/21 and was told we could park across the street in public parking for $17 a night. The next morning, not even 12 hours later, we go out and our vehicle is stolen which was parked directly in front of the aquarium. I went into the hotel and asked the front desk if they had cameras and was told, “Because it happened in public parking they couldn’t do anything to help us.” Valet then told me on the side that he always advises patrons to park in covered parking down the street and to not park in the open public parking for this reason. He said there’s not enough cameras in the area, not enough security, and the hotel parking garage on site can’t accommodate vehicles larger than compact sizes so our Tahoe wouldn’t fit. All of this would’ve been helpful to know upon checking in but was never provided this information. So since we traveled with 3 kids and had all 3 car seats stolen I then had to pay for an Uber to the nearest Target to spend several hundred dollars on car seats since we were stranded. I asked to be reimbursed for my stay and was only given the last night of our reservation back but not the night that we stayed. This hotel isn’t entirely at fault for what happened but the amount of money that we had to come out of pocket over night for the damages and losses that took place while staying here to not be fully reimbursed is extremely bad business.
Jay
Séjour de 1 nuit en février 2026
