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Bewertungen von La Quinta Inn & Suites by Wyndham Dallas Mesquite

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas Mesquite
118 Us Highway 80 E, Mesquite, TX

Bewertungen

5.4
185 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
162 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
138 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
198 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
317 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5.2/10

Sauberkeit

6.6/10

Personal & Service

5.4/10

Ausstattung

5.0/10

Zustand der Unterkunft

5.0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Melanie

Mit der Familie gereist
Aufenthalt von 2 Nächten im September 2019
Antwort von GM am 3. Okt. 2019
Thank you for submitting a survey. Looks like your stay could have been better. We appreciate the feedback and hope that you will allow us an opportunity to better serve you in the future

6/10 – Okay

John

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This property is under construction, a remodel. The elevator is roughed up, the hallways are rough, the key card was a struggle. Once inside the room it was nice, but not fully finished. The bed was very firm. Like brand new extra firm mattress.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello John, We appreciate your feedback on your recent stay. Your comments regarding the ongoing renovations have been noted for future improvements. We're pleased to hear you found the room to be comfortable and thank you for sharing your experience with us.

4/10 – Schlecht

Ashley

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello Ashley,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you'd like to share so we can improve our services for future guests. We value your input and hope to welcome you back for a more positive experience.

4/10 – Schlecht

Olga

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service ok but the room was not clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Olga, Thank you for sharing your feedback with us. We appreciate your comments and will address this with our housekeeping team to ensure improved standards in the future. Your experience is important to us, and we hope to welcome you back for a better stay next time.

4/10 – Schlecht

Mark

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was disappointed with my visit, I wish a would have been properly informed of a complete renovation inside and out on property, I felt they were hiding that fact. The pool was closed and not available for use. The gym was closed. The floors hallways were a mess and the elevator was a mess. The room itself has been recently renovated but the make ready of room was not complete. The room was lacking small basic amenities that should be apart of any room. I was glad to have a more modern room, but it could have been better if a manager just walked through the unit and corrected what needed attention. I hope they take a little more pride in the future with the appearance of the floors and elevator. Even when under renovation and construction. The cleaning crew should be keeping up with the messes.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Mark, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the renovation and closure of some of our facilities. We appreciate your comments regarding the room and will use them to improve our services in the future. We hope you will consider staying with us again to experience the improvements for yourself.

6/10 – Okay

Patricia

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
They are renovating so I understand the construction but when the TV don't work in the room the bathroom door don't close and the hot water is cold water and you ask for another room and they don't transfer to another room now you have a problem breakfast eggs only everyday know me ever I've been there several case this is not my first step they blame it on the renovation that's a lie they're only certain eggs and call it a breakfast.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Patricia, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we will address these issues with our team for improvement. Please feel free to reach out to our management team for further assistance with your concerns.

6/10 – Okay

Skyler

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Didn’t like having to pay $100 deposit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Skyler, We appreciate your feedback regarding our deposit policy and value your input for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 – Gut

Jeffrey

Halls were very noisy
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 15. Mai 2024
Hello Jeffrey, We apologize that your stay was affected by noise disturbances. Your feedback helps us improve our guest experience moving forward. We advise guests to report any disturbances to our staff promptly for immediate resolution.

2/10 – Ungenügend

Flaco

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was under renovation and our shower had very little pressure in the shower .
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Flaco,We apologize for any inconvenience during your stay. For future updates on our property's improvements and enhancements, please contact our management team directly. Your feedback is valued as we continue to strive for guest satisfaction.

4/10 – Schlecht

Maria

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Maria,We're sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can discuss this further.

2/10 – Ungenügend

yudith

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello yudith, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us.

10/10 – Hervorragend

Allison

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It was really messy, but not had prices and convenient location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 4. Mai 2024
Hello Allison,We appreciate your feedback and are glad to hear you found our prices competitive and our location convenient. Your comments about cleanliness will be shared with our team for improvement. Thank you for staying with us, and we hope to welcome you back in the future.

4/10 – Schlecht

Martha, Burleson

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property is being renovated, no mention of it when booking. Place was filthy, and bathroom is the worst one I have ever seen. Very disappointing stay. Not like other La Quintas we have stayed at.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 4. Mai 2024
Hello Martha,We apologize for any inconvenience you experienced during your stay with us. We appreciate you bringing these concerns to our attention and strive to provide a positive guest experience. Your feedback will be shared with our team for further review and improvement opportunities.

10/10 – Hervorragend

Sherry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service
Antwort von Manager am 4. Mai 2024
Hello Sherry,We are pleased to hear that you enjoyed the service during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team.

2/10 – Ungenügend

Colin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was very dirty
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Colin,We appreciate your feedback and will look into this matter further to ensure our high cleanliness standards are met for all future guests. Thank you for bringing this to our attention.

2/10 – Ungenügend

Stephanie

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My mistake on witch la Quinta I was booking, this hotel from hell, has zero stars. Been under construction for over a year, no parking, $50 credit deposit, room was very out dated, dirty, bedding smelled old, bathroom tub was dirty, floor was broken, wifi cable was a joke. Over priced, hall carpet was trashed, stained bags of food out, no work out, no pool, breakfast was microwave eggs, muffin, old cereal. Still waiting on my deposit back. I stayed once before, A/c broken, toilet broken, my uniform and new shoes where stolen, front desk said sorry cameras where off, bs! To charge the guest $89. Dollars and not have all the amenities on line promoted, is absolutely ripping guest off. We realize there's no customer service these days, and most ppl have no other option but to book for convenience. BBB should look into the property owners, they are making as much as the higher end hotels, and hurting, robbing the American ppl. I write reviews on everything I buy, or book, or travel to. Shopping, dining, staying. Customer service ce has really dropped since 2015. Everywhere. It's extremely rare to get it, and I'm the first to throw reviews up with as many stars as I can, honestly. The La Quinta inn on highway 80 & Beltline gets zero stars. No cancellations or I would have immediately. yes I survived last night, did not sleep, and still hungry and waiting on my deposit. 🙁
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 2. Mai 2024
Hello Stephanie, We regret to hear about your experience and appreciate your feedback. We recommend reaching out to the hotel management directly for any deposit-related inquiries. Your insights have been noted for the improvement of our services. Your feedback is valuable in enhancing the guest experience for all future visitors.

2/10 – Ungenügend

Shenerika, FORNEY

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Under renovation and didn’t inform you. Limited AC.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Shenerika, We apologize for any inconvenience you may have experienced during your stay. Our team is constantly working to enhance the hotel for our guests' enjoyment. Your feedback is valued and will be shared with the management for further improvement.

6/10 – Okay

Mike

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Under construction
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Mike, We apologize for any inconvenience caused by our ongoing renovations. Your feedback is important to us as we strive to improve our facilities for all our guests. Should you have any further concerns, please do not hesitate to contact our management team directly.

2/10 – Ungenügend

Veronica

Terrible
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Veronica, We're sorry to hear about your experience. Your feedback is valuable to us as we strive to improve our services for all guests. Your comments will be shared with our team for further review. Thank you for bringing this to our attention.

2/10 – Ungenügend

Sara

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Sara, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any feedback you'd like to share so we can address any concerns.

4/10 – Schlecht

Angelica

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
AC seem to be turned off.
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Angelica, We apologize for any inconvenience you experienced during your stay. Guest comfort is a top priority for us, so we have passed your feedback along to our team for review. Your input is valuable in helping us enhance the overall guest experience.

4/10 – Schlecht

Vladimir

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Vladimir, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. Your comfort is our top priority.

2/10 – Ungenügend

Sandra

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didnt check in because the asked for a large deposit and still wanted me to wait an extra hour
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Sandra, We appreciate your feedback regarding your recent reservation experience. It's important for us to maintain our policies for the security of all guests. We apologize for any inconvenience caused by the wait time and hope this didn't overshadow the rest of your stay. If you have any further concerns, please feel free to reach out to our management team.

4/10 – Schlecht

Sandra K

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was in bad shape, the inspector closed down the 3 floor we where on, they movsd us into aroom that was not livible had to leave early. As soon as we could get somewhere else to go. I was told that we would get some of out money return. Then was told to contact you, I have not been able to make contact until now
Aufenthalt von 7 Nächten im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Sandra K,We regret to hear about your experience at our hotel. We take all feedback seriously and suggest you discuss the refund directly with our management team. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

4/10 – Schlecht

Kimmie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 17. Apr. 2024
Hello Kimmie, We're sorry to hear that your experience did not meet your expectations. If you would like to share more details about your stay, please reach out to us directly so we can address any concerns you may have had. We value your input and strive to make every guest's stay exceptional.

2/10 – Ungenügend

Isabel C Covarrubias

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The toilet it was no working, had place I need my money back
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Apr. 2024
Hello Isabel C Covarrubias,We apologize for any inconvenience you faced during your stay. We recommend reaching out to management directly to address any concerns you may have regarding your experience.

2/10 – Ungenügend

Ubrani

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property is being renovated and I believe it should not be rented until a major part of the renovation is complete; there were roaches in the room and bathroom; the floor and carpet were dirty; the bathtub was rusted and the shower was not working great. It is outrageous that the room rent was more than $300 per night for this place and they even took a $50 deposit. I recommend Expedia do 'Due Deligence' before putting such properties on the list. For unwary and budget minded customers like us this really shakes our faith in Expedia recommendations.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 12. Apr. 2024
Hello Ubrani, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 – Ungenügend

David

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Worst hotel experience we have ever had. First night we were given a room that was filthy and gross…hair in the bed, floors weren’t clean. Bathroom faucet handle was not attached, drapes were stained and one looked like blood streaks, couch cushions were heavily stained and pullout mattress was also stained, there was no smoke detector only a hole where it should have been, phones did not work. It was after 1AM so what were our options? None at that point. Early next morning we requested a move which they did quickly but without apologies. We had to move our own luggage but left immediately to make it to our prearranged appointment. Upon returning and getting cleaned up go the evening we discovered that the toiled did not work. I went down to the desk to report it but since it was Sunday the maintenance guy was unavailable. Again, no options. We had to use the lobby bathrooms. Middle of the night bathroom needs meant getting dressed and going downstairs to the lobby. Next morning, I spoke with hotel staff. They flowered to move us again, which we agreed to, but since there were no rooms avaliable we had to carry our luggage in our car for the day. The hotel called us to advise us that we had a new room. Upon returning, we got new room keys from the night guy who commented that they gave us a renovated room because we had reserved a delux suite and it wasn’t fair that we were given the other rooms instead. This is room number three in less than 48 hours. This room was an impro
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 11. Apr. 2024
Hello David, We are disappointed to hear about the issues you encountered during your stay. Your feedback is valuable for us to improve our services and we apologize for any inconvenience caused. Our team is dedicated to ensuring each guest has a comfortable experience, and we will address these concerns internally. Thank you for bringing this to our attention, and we encourage you to contact our management to discuss your experience further.

2/10 – Ungenügend

William

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 12. Apr. 2024
Hello William, We regret to learn that you did not fully enjoy your stay with us. Please feel free to contact us directly with any details about your experience so we can address any concerns you may have. We strive to provide a pleasant stay for all our guests.

4/10 – Schlecht

Nina, Los Altos

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The hotel is old and decrepit. Room smelled of throw up. Windows didn't open. Pool and fitness room non functional. Terrible
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 10. Apr. 2024
Hello Nina, We apologize for any inconvenience during your stay. Your comments are important to help us enhance our guests' experiences. We recommend discussing your concerns directly with the management for further assistance. Thank you for sharing your feedback with us.

6/10 – Okay

Jessica

Mit der Familie gereist
Gut: Personal & Service
Las habitaciones están descuidadas, la maquina de waffles se pega
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 10. Apr. 2024
Hello Jessica, Lamentamos escuchar que su experiencia no estuvo a la altura de sus expectativas. Agradecemos sus comentarios y los trasladaremos al equipo correspondiente para futuras mejoras. Su retroalimentación es muy valiosa para nosotros.

2/10 – Ungenügend

Travis

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The building needs to be closed down. They had major water damage, and the building shows signs of neglect rather than attempts to genuinely fix it. I suspect the owners have tried to cover up the problems with the building multiple times already. Bathroom faucet handle was broken, there was a hole in the wall, mold on the ceiling and walls, curtains had water damage, mildew smell in the stairwell, etc.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 10. Apr. 2024
Hello Travis, We appreciate your feedback and take all guest concerns seriously. We encourage guests to reach out to our management team with any issues during their stay. Our team is dedicated to addressing and resolving any maintenance concerns promptly to ensure a comfortable stay for all guests. Thank you for bringing these matters to our attention.

6/10 – Okay

Kendrick

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 25. Apr. 2024
Hello Kendrick, We are delighted to hear that you chose to stay at our hotel and we hope you had a pleasant experience. If you have any further feedback to share, please don't hesitate to reach out to us. We value your input and would love to ensure your future stays are exceptional.

8/10 – Gut

Roy Edward

Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 4. Apr. 2024
Hello Roy Edward, We appreciate you choosing our hotel for your stay! If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 – Ungenügend

Pete

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I came up to property and it looked very damaged and an unsafe structure. Walked in and checkin went ok. Went to 3rd floor and OMG what a disaster. Looked like I walked into a tornado ridden disaster. Dirty floor and debris and construction everywhere. I got into my room, tv didn’t work, roaches everywhere, bathroom commode had no running water and hairs all over the bed. The floor looked and felt like it was gonna cave fall under. I called front desk over and over and no answer. I checked out in the AM and I told man about all my issues expecting credit or a refund and all he said sorry we are currently remodeling! Worst hotel on the face of this earth! Horrendous!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Pete, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 – Okay

Pedro

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Hotel is conveniently located near everything. Location is being remodeled, so when we arrived we weren’t sure if the hotel was open. Staff was friendly. Rooms are a bit dated but was priced accordingly.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Pedro, We appreciate your feedback regarding our convenient location and friendly staff. We apologize for any confusion caused by our ongoing renovations. Our team is working on improving our facilities to enhance guest experiences. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 – Hervorragend

Jaime

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Apr. 2024
Hello Jaime,We are thrilled to hear you enjoyed your stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!

2/10 – Ungenügend

Kadesha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Kadesha, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.

8/10 – Gut

Shante

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 17. März 2024
Hello Shante,We're delighted to hear you had an enjoyable stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 – Ungenügend

Emily

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Roaches everywhere
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 16. März 2024
Hello Emily, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 – Okay

Jennifer

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 9. März 2024
Hello Jennifer,We hope you had a pleasant stay at our hotel. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future!

4/10 – Schlecht

Cody

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Cody, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us directly so we can address them promptly.

4/10 – Schlecht

James

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Building under construction, needed to be informed before stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 2. März 2024
Hello James, We apologize for any inconvenience caused by the construction work. We appreciate your feedback and will strive to better communicate such details in the future to enhance our guests' experience. Your input is valuable to us in improving our services and facilities.

2/10 – Ungenügend

Raymond

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was under construction when we stayed there, and it should’ve been condemned. Construction materials, everywhere, drywall dust, through the whole building, black mold in the bathrooms, stains in the carpet, broken glass in the parking lot, completely unbelievable. Filthy and disgusting. I’ve stayed in $39 a night. Hotels that were twice as nice and clean. Stay away!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 29. Feb. 2024
Hello Raymond, We apologize for any inconveniences you experienced during your stay with us. Your feedback is valuable and will be shared with our team for improvements. Please contact management directly to address any further concerns you may have. Thank you for bringing these issues to our attention.

4/10 – Schlecht

Barbara

Verbesserungswürdig: Zustand der Unterkunft
There was a very strong odor of musty or moldy smell to our room. Bathroom needs an upgrade
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 29. Feb. 2024
Hello Barbara, We appreciate your feedback and apologize for any inconvenience. We will share your concerns with our housekeeping team for further review. If you have any additional comments, please don't hesitate to reach out to our management team for further assistance.

4/10 – Schlecht

James

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property was in remodeling
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 29. Feb. 2024
Hello James, We apologize for any inconvenience caused by the remodeling during your stay. We appreciate your understanding as we work to enhance our facilities for future guests. Feel free to share any feedback with our management team for further improvement.

2/10 – Ungenügend

Valerie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i came here bc they had a indoor pool and other amenities and there all shut down but they fail to mention that to me as well as walking into roaches in my room , tub dirty and rusty i want a full refund
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 24. Feb. 2024
Hello Valerie,We're sorry to hear about your experience and appreciate your feedback. Ensuring a comfortable stay for our guests is our priority, and we will address your concerns with our team. For further assistance, please contact our management team directly. Thank you for bringing this to our attention.

2/10 – Ungenügend

Josue

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This is the worst hotel ive stayed in. There were syringes on the light s in the restroom. The tub was dirty and the shower pole was held together by electrical tape. There were roaches all over and the pillows and sheets were old.never staying there again. I dont recomend it
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 22. Feb. 2024
Hello Josue, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 – Schlecht

Andrea

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Next
Gross
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Manager am 22. Feb. 2024
Hello Andrea, We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback and encourage you to contact our management team to address any concerns you may have. Your comments will help us improve for future guests.

6/10 – Okay

Andres Nava

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
What i didn't liked was its seems very old, all furniture is very damaged, sofa seat was old and ripped, sheets had cigarette holes, bath tub was rusty and toilet seat was lose and hallway smelled like cigarette smoke.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 21. Feb. 2024
Hello Andres Nava, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Our team will address your concerns to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.