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Avis sur Magnolia Hotel Dallas Downtown

4 out of 5
Magnolia Hotel Dallas Downtown
1401 Commerce St, Dallas, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 1542 avis sur 3366." "
Note des voyageurs de 8 (Bien), d’après 718 avis sur 3366." "
Note des voyageurs de 6 (Satisfaisant), d’après 493 avis sur 3366." "
Note des voyageurs de 4 (Médiocre), d’après 298 avis sur 3366." "
Note des voyageurs de 2 (Horrible), d’après 315 avis sur 3366." "

8,2/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Isabelle

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tout cest bien déroulé lhotel etait propre et bien située le seul bemol la ville procedait a des travaux qui a entraîné plus deau chaude dans les chambres les deux derniers jours
Séjour de 4 nuits en janvier 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Jayson

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2023
Réponse de Front Desk le 1 déc. 2023
thank you so much for your feedback, we are happy to hear you enjoyed your stay. we hope to see you again.

6/10 Satisfaisant

Pascal

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gros problémes avec le service en chambre. Il fallait demander pour tout le ménage dans la chambre, changer le linge de toilette, vider les corbeilles, refaire le lit, changer les draps etc........Inhabituel en hotel
Séjour de 10 nuits en novembre 2023
Réponse de Front Desk le 21 nov. 2023
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.

8/10 Bien

philippe

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 10 sept. 2023
Thank you for the excellent review. We are devoted to giving each guest a great experience and are delighted to know you enjoyed your stay with us. We look forward to welcoming you back to Magnolia Downtown Dallas.

8/10 Bien

JF

Séjour de 1 nuit en juin 2023
Réponse de Front Desk le 24 juin 2023
We are so happy to see you enjoyed your stay! We look forward to welcoming you back soon!

4/10 Médiocre

georges

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2022
Réponse de Shannon W. le 23 mai 2022
Please let us know how we could have improved your stay!

10/10 Excellent

Guillaume

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommandé!
Séjour très convenable
Séjour de 2 nuits en avril 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mbien situé Service de navette pour se déplacer ou on le désire dans un rayon de 4 km Une piscine serait super
Séjour de 1 nuit en février 2020
Réponse de Front Desk Supervisor le 10 févr. 2020
Thank you for your review! We are so happy to know you enjoyed your stay with us as well as our shuttle and hope to have you again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Bien situé. Personnel agréable. On recommande sans hésiter .
Séjour de 2 nuits en décembre 2019
Réponse de GMKG le 9 janv. 2020
Thank you for the kind words !!

4/10 Médiocre

manish, Shrewsbury

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
No amenities. Shower was not working and there were only two towels in our room. Jacked up valet price.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Charles, Missouri City

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements
The queen suite was extremely hot and uncomfortable. When i alerted the front desk, i was told maintenance was sware and working on the issue. The room NEVER got cool. This was Memorial Day weekend in Dallas with 100° weather. I will NEVER stay here or refer ANYONE to this property again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jose

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Best hotel in San Antonio. Great breakfast . I will be back
Séjour de 1 nuit en mai 2024

8/10 Bien

Diana Lee

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent location for downtown Dallas! Comfortable room and easy access to the valet. The staff was friendly and helpful.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Lanre

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Self parking was an option during booking but that was not true because only valet parking is available at the hotel.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Hugo

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed here for a week and it was a great experience. From checking in, to room service, bartenders and entertainment team all of them made our stay memorable. Good food at the restaurants but main buffet could of been better. Just not much of Mexican food options. I would definitely go back.
Séjour de 1 nuit en février 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Cheri, Magnolia

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient location and beautiful architecture. Helpful staff.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Satisfaisant

Nathan

Voyage d’affaires
Les points faibles : Équipements
Property is very dated, and lacks the general amenities normally associated with a 4 star hotel. Staff was great, but room decor/furniture is similar to a bad Best Western. No restaurant/bar. Location is great
Séjour de 3 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Lauren

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Magnolia was gorgeous inside and out! Very Spacious and clean The front desk workers were just as gorgeous both men and women lol Valet were the sweetest and so helpful! Will be staying there every time I’m in Dallas!
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Satisfaisant

James

Voyage en famille
Les points faibles : Équipements
Dresser drawers couldn't open No drawers anywhere else to put clothes in. Front desk failed to give us wakeup call we requested so we could make it to the airport on time. No safe in room. Elevator problems on the weekend. Valet parking was excellent. No restaurant or bar inside hotel. Homeless people just outside hotel.
Séjour de 4 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Satisfaisant

Daniel

Les points faibles : Équipements
The location is perfect for a trip to the Majestic and the delightful dining at the Monarch, but this hotel is undergoing renovations so it did not have a restaurant or bar available, though they were listed in the original description. The afternoon/night clerks are adequate but not very knowledgeable about the area and seem kind of “checked out” but it may have simply been an off night. There were several indigents sleeping in the car valet area which is not really safe for them or hotel guests but it may be that Dallas has limited capacity for the less advantaged, so could be the best of a bad lot. The room was fine, but it did not include an iron though curiously it did have an ironing board, so perhaps it had recently gone missing. Bed was ok and pillows were a bit squishy but serviceable enough. Nothing truly atrocious or gross, just not a very high end experience over all.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Satisfaisant

Stacy

Voyage d’affaires
Les points forts : Propreté
Very noisy street traffic. Elevators took forever.
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Bien

Julie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
There less than 24 hours but close to passport office which is what we were Dallas for. Hotel is older but clean. Staff was super attentive and friendly. Rooms were nice and cool. Bed very comfortable. Nice and spacious rooms. Only issue, couldn’t figure out the hot water in the shower in the morning. No time to worry about it. Overall, nice stay. Most affordable option in town for the night so felt it was worth it.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Carla, Killeen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority

2/10 Horrible

David, Fort Wayne

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel allowed itself to be completely double booked (turning away 190 booked guests according to them). They handled it extremely poorly, offering nothing in the way of help, and blamed services like Expedia. Cost me hours of hassle and much higher cost to book last minute with many hotels being sold out.
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

10/10 Excellent

Stacy

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Love the vibe and cleanliness- staff was very nice and the valet is great. Loved being able to walk to many restaurants bars and shopping.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Bien

Brent

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was excellent
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Horrible

Christopher

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
MAGNOLIA HOTEL DALLAS canceled my reservation made through Expedia on my arrival since they were overbooked. This was my first time in Dallas and after 12 hours of travel and work. I made reservations (which t hey had) and I pre-paid. When I arrived they said that since I booked through Expedia, they cancelled my reservation. I could not find another hotel downtown and I had to spend over $300 on Ubers and stay at a 2 star hotel.
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 Médiocre

Management

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a walking distance from the Convention Centre
Séjour de 4 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 Satisfaisant

Alvaro, Coral Gables

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Horrible

Kemalettin

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Find some other hotel, but this! Rooms smell Marijuana, staff unprofessional, homelesses in hotel territory. No room services.
Séjour de 11 nuits en avril 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 Satisfaisant

Brad

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The elevators didn’t work. The room was generally OK but a bit worn down for bedding and mattress
Séjour de 4 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Horrible

Lamuel

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel had no rooms available regardless of reservation
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 Horrible

Mohan, Canton

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They did not honor Mr reservation. Said they had a computer glitch and said that they were double booked
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 Horrible

Daisuke, rancho palos verdes

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Overbooked, I could not check in.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

8/10 Bien

Karen

Séjour de 3 nuits en mai 2024

8/10 Bien

Juan

Séjour de 1 nuit en mai 2024

2/10 Horrible

Sean

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is falling apart. It’s a joke. Elevators don’t work. Staff is unresponsive
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Guadalupe

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 Médiocre

Jacob

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Only one elevator working. Rooms need to be repaired . Bathroom vanity, AC, shower, and a smart tv would be something to look into. I understand price I paid is for the area I’m in. But would’ve definitely stayed somewhere nicer for less and would’ve been down to just spend the extra money to Uber to my destination in downtown.
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Veronica

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 Médiocre

Julia

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The valet staff were exceptionally friendly and helpful. The front desk staff were decent. There were no exceptions for an early check in. The hotel had around 26 floors. The worst part of the stay was out of 7 elevators only one was working and there was a limit of 8 people. There was about 15-20 people waiting in line to use the elevator when I arrived. It took several trips before I was able to get to the 22nd floor. My room was clean, quiet and comfortable. It was a great location, walking distance from restaurants and the JFK memorial.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Horrible

Glenda

Voyage en famille
Les points faibles : Équipements
Location is great. Requested four times for room to be cleaned, did not happen our entire 4-night stay. Front desk staff hung up the phone when I was following up on housekeeping. Our room had a kitchen, but barely any kitchen utensils. When I requested for silverware for 2 people, we were given 1 fork, 2 spoons, 1 bread knife--- all mismatched.
Séjour de 4 nuits en avril 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Heidy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The suites are amazing
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Horrible

Ruth

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Elevators not working. I booked my reservation through Expedia, I paid my reservation. Check in process very difficult. Herman tried to over charged me. After I checked out they tried to charged my card with a different amount. Called the property didn’t have an explanation.
Séjour de 2 nuits en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Margarita

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

anthony

Séjour de 1 nuit en mai 2024

2/10 Horrible

Mike

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
Homeless people right out door peeing on walls. Out of 8 elevators (1) worked for the whole hotel. Hour ride up and down. Tried to communicate with the front desk and said the elevator is not their problem.
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 Médiocre

jeremy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Bien

Thomas

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Very friendly staff. We had a suite, which was a great layout and a good amount of space. Rooms themselves were a bit tired and could use updating. Great location across the street from AT&T Center and an easy walk to Kay Bailey Convention Center. Note that there are a significant amount of homeless people in the area.
Séjour de 4 nuits en avril 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Bien

Niveen

Voyage en groupe
Les points forts : Propreté et équipements
Area was super convenient and central to most parts of downtown. Could easily walk 10-15 minutes and even if we had to take a cab it was no more than 10 minutes to wherever we wanted to go. Lots of homeless people around innocent enough and used to it since we’re from NYC. Just didn’t really expect it lol. Rooms are a little outdated but the receptionist was really nice. Overall good stay.
Séjour de 3 nuits en avril 2024
Réponse de Sophia Rodriguez le 20 mai 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!