Presidential-Suite, 1 King-Bett

Bewertungen von Omni Dallas Hotel

4 out of 5
Omni Dallas Hotel
555 S Lamar St, Dallas, TX

Bewertungen

8.8

Hervorragend

1607 von insgesamt 2340 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
330 von insgesamt 2340 Gästebewertungen haben eine Bewertung von 8 - Gut" "
198 von insgesamt 2340 Gästebewertungen haben eine Bewertung von 6 - Okay" "
91 von insgesamt 2340 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
114 von insgesamt 2340 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.0/10

Personal & Service

9.0/10

Ausstattung

9.2/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

WLADIMIR

Aufenthalt von 1 Nacht im April 2024
Antwort von Kelly am 26. Apr. 2024
Thank you for choosing us!

10/10 – Hervorragend

Raphael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Kelly am 5. Sept. 2023
Thank you for staying with us! We appreciate you taking the time to leave us a 5 star review. We hope to see you back again!

6/10 – Okay

Rebecca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The line for check-in was very long. They didn't give me the room with the king bed that I booked. Of the elevators from floor number 15 to 23, there is only one working and not very well. One of the times a couple, my husband and I stayed in the elevator and didn't move, until they called him from another floor.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Alexandra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Blood on sheets. Toilet wouldn’t flush properly. Valet LOST my car key (2024 Audi Q7) Tried to accommodate disgusting room only to attempt to move us to another room that reeked of mildew.. Overcharged for a single burger ($47) AND still screwed that order up. This whole place has gone DOWNHILL. Have stayed at this property probably over 200 times. My family and I will NEVER return.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Lea Anne

Mit der Familie gereist
Right down town Dallas.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

jeremiah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excellent stay, spacious ,comfortable and the pool was a wonderful option for hotel guest with a great view of the city .
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jesse

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was wonderful
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Mike

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parking is expensive
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Monica

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
Everything was fine, except It is very inconvenient when you come to check in and get charged extra 183 dollars that wasn’t expected. Also the lady who check me in didn’t tell me that it was being added until my card was declined and I asked her what I was being charged for. I also didn’t like being charged 30-40 dollars for parking each day. I parking should come with booking. Everything else about hotel was nice, but felt inconvenienced.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Terrell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was amazing about staying at the Omni I will be returning on every visit to Dallas
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas Team am 26. Mai 2024
Hi Terrell,Thank you very much for sharing your review. We love hearing from our guest.

4/10 – Schlecht

Jordan GoodLife

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Wasn't able to get the room we booked on Expedia due to a large conference taking place. Me and my spouse were placed into another room with two full size beds. The room we booked was not guaranteed. I'm sure there was a huge price difference between the room we booked vs the room we received.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas Team am 26. Mai 2024
Dear Jordan,We want to first apologize for the inconvenience of the room changes. Unfortunately, with third party bookings rooms are subject to change based on availability min inventory. I do understand that this policy may cause frustration during your stay. We would love to welcome you back to our location, were your able to accommodations are well met. We do appreciate the time you've taken to leave us a review.

10/10 – Hervorragend

Luis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Uh it was awesome I felt like loyalty at a good price
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kelly am 25. Mai 2024
Thank you for staying with us! We are happy to hear that you great time with us. Come back soon!

10/10 – Hervorragend

Jade

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kelly am 25. Mai 2024
Thank you for taking the time to post a review! We love to see that you had an awesome stay with us and we hope you will return!

10/10 – Hervorragend

Emma

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelly am 25. Mai 2024
Thank you for the 5 star review! We are grateful you chose us and we are happy to see you had a great stay. We look forward to welcoming you back soon!

10/10 – Hervorragend

Donald Cardell

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was an overall nice experience
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Omni Dallas am 20. Mai 2024
Hi Donald,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

10/10 – Hervorragend

JR

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 20. Mai 2024
Hi JR,Thanks for sharing the word about Omni Dallas. We really appreciate your positive review.

8/10 – Gut

Araceli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Omni Dallas am 21. Mai 2024
Hi Araceli,Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 – Hervorragend

LaDonna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Views were spectacular!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kelly am 19. Mai 2024
We are delighted to hear you got to enjoy those skyline views of Dallas. Thank you for staying and sharing your experience!

10/10 – Hervorragend

PAULINO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kelly am 19. Mai 2024
We are grateful you chose to stay with us and we appreciate you taking the time to leave a review!

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice comfortable place to stay need some vending machines nobody wants to pay airport prices for a 20oz soda though
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kelly am 18. Mai 2024
Thank you for sharing your feedback. We appreciate you staying with us and hope to see you again.

10/10 – Hervorragend

Darrick

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed our stay staff is friendly and welcoming.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kelly am 18. Mai 2024
Thank you for the great review! Come back and see us soon!

10/10 – Hervorragend

Shaterrica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff was polite and helpful i love great customer service i will return
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kelly am 16. Mai 2024
We are delighted to hear the staff took great care of you! Thank you for choosing us and we look forward to seeing you back again!

10/10 – Hervorragend

Michael

Mit einer Gruppe gereist
Clean and close by restaurants had a tv in mirror
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 12. Mai 2024
Hi Michael,Thank you so much for giving us 5 stars. You made our day!

10/10 – Hervorragend

Jasveen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Omni Dallas am 13. Mai 2024
Hello Jasveen,Our team is so grateful for your positive feedback. Looking forward to having you again at Omni Dallas.

10/10 – Hervorragend

Christopher

Mit einer Gruppe gereist
Great property!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 11. Mai 2024
Hi Christopher,We’re so happy to have you as a customer. You’re welcome to come again anytime.

8/10 – Gut

Thomas

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We wanted to spend a nice evening in Dallas and we decided on the Omni. The lobby is gorgeous and check-in was a breeze with a very helpful staff who asked us for our floor preference without upselling us. Our two queen room was spacious with some very cool amenities. We loved the TV in the bathroom mirror and having Chromecast available on the main TV was super convenient. Our fridge didn't seem to work at all though, which was a huge bummer, but ice was available down the hall. Pool was neat but I expected more to be honest.
Antwort von Omni Dallas am 11. Mai 2024
Hello Thomas,Thank you for the wonderful review you left for out property. We truly enjoyed and appreciate your business. Love to hear how our guest experiences here with us. We do want to thank you for the feedback given regarding your stay with the fridge, we have contacted the necessary department to ensure this is taken care of for future stays. We are looking forward to welcoming you back on your next stay!

10/10 – Hervorragend

Amanda

Mit dem Partner gereist, Mit der Familie gereist
Gut: Ausstattung
Stay was great!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 11. Mai 2024
Hi Amanda,Thank you for visiting Omni Dallas and sharing your positive feedback with our community.

10/10 – Hervorragend

Jene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super clean and comfortable. Love the fitness center. Easy walk to the convention center
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Omni Dallas am 11. Mai 2024
Hello Jene,Thanks for your 5-star review! We sincerely appreciate your feedback.

8/10 – Gut

Osvaldo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelent place and location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 11. Mai 2024
Hi Osvaldo,Thank you for sharing your positive feedback. We look forward to your next visit to Omni Dallas. We would like to learn more about your stay and how we can make it a 5-star experience for your future stay, please feel free to contact us directly.

6/10 – Okay

Monica

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 11. Mai 2024
Dear Monica,We appreciate your time to provide us with your feedback. We do want to apologize for your stay not meeting our 5-star expectations. We would like to learn more about your concerns and experiences. At your earliest convenience, please reach out to us directly.

10/10 – Hervorragend

Ioanna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location in downtown Dallas. There are good restaurants on site and the view from the pool is lovely. The parking is a bit pricey but offers in and out privileges. Alternatively, there is one across the street for $17 for 24hrs but no in and out access.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kelly am 9. Mai 2024
We love to hear that you enjoyed many of our restaurants and the pool. Thank you for taking the time to share and we hope to see you on a return visit!

10/10 – Hervorragend

Juan

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 7. Mai 2024
Hi Juan, We can’t wait to share your 5-star review with our team. They’ll be thrilled!

10/10 – Hervorragend

Jenny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff and amenities. Wish we could have stayed longer!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Omni Dallas am 6. Mai 2024
Hi Jenny,We’re always happy when customers like you enjoy your time at Omni Dallas. Come back anytime!

6/10 – Okay

Glenda

Aufenthalt von 4 Nächten im April 2024
Antwort von Omni Dallas am 4. Mai 2024
Dear Glenda,Thank you for the review! Your feedback is much appreciated and helps our team improve. We would love to learn more about your experience and what we can do to bring your stay to a 5-star rating. Please feel free to contact us directly.

2/10 – Ungenügend

wajih, seabrook

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Omni do not guarantee your room choice (1 or 2 beds , sleeps 2 or 4 ) when it’s booked thru third party. They say it clearly. For the second time in 1 month we had to go back to this hotel and we had to argue for hours at the reception to get the 2 queen bed we booked for a family of 4. . No concierge the last 3 days. Reception desk hard to reach on the phone… very inconvenient, rude at the reception desk, …
Aufenthalt von 3 Nächten im April 2024
Antwort von Kelly am 2. Mai 2024
We apologize for any issues regarding your room type upon arrival. If you would like to discuss your experience more in depth, please contact the hotel directly and ask to speak to the Manager on Duty.

10/10 – Hervorragend

Patryk

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Oprah wasn't lying all these years. Clean, amazingly located pool.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kelly am 2. Mai 2024
We are happy to see you finally took Oprah's advice after all these years! Thank you for choosing us and taking the time to share your review. We hope to see you back again!

10/10 – Hervorragend

Terence

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Kelly am 2. Mai 2024
Thank you for choosing us! We are delighted to see you had a wonderful stay.

10/10 – Hervorragend

joseph

Great stay
Aufenthalt von 3 Nächten im April 2024
Antwort von Omni Dallas am 30. Apr. 2024
Hey Joseph,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 – Hervorragend

Antione

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Accessible to downtown
Aufenthalt von 2 Nächten im März 2024
Antwort von Kelly am 26. Apr. 2024
Thank you for staying with us and we hope to see you again!

10/10 – Hervorragend

Michele

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff where amazing I had forgot my credit card at one of their restaurants and found it and kept it safe
Aufenthalt von 3 Nächten im April 2024
Antwort von Kelly am 26. Apr. 2024
We appreciate you choosing our hotel! Thank you for taking the time to leave a review and for recognizing our amazing team members. We hope you will be back again!

2/10 – Ungenügend

Racheal, Garland

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Worst Birthday Stay EVER!!! Had to wait in line over an hour to check in because Omni credit card systems were down nation wide…okay I get it…the line was also crazy long because 2 people were working..Finally check in and go up to the room (which I paid for an upgraded suite) was DIRTY! Like filthy…food everywhere and bed a mess. Obviously house keeping had not been there yet. Go back downstairs and finally talk to a manger..get a new room. He some what apologies and says he will give me time to get settled in and will check in on us. NEVER DID!!! Then we go down for breakfast and at check in they failed to tell everyone they would be closing early to get ready for Easter brunch. Keep in mind at this time it’s the next day and credit cards are still down. Everything is cash only and all ATMs are out of cash!!! I’ve stayed at this property many times never having a problem but I was appalled by the customer service this time. Definitely not normal Omni standards.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kelly am 21. Apr. 2024
We apologize for the impact the system outage had on your experience and for any inconvenience it caused during your birthday weekend. We appreciate you choosing us. Please contact the hotel directly so we may properly address this for you. Thank you.

10/10 – Hervorragend

Christian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kelly am 21. Apr. 2024
We appreciate the high rating! We are happy to see you had a great experience and we hope to see you back again!

10/10 – Hervorragend

Amy

Aufenthalt von 1 Nacht im April 2024
Antwort von Kelly am 9. Mai 2024
We are happy to see you enjoyed your stay! Thank you for the review and we hope to see you again.

8/10 – Gut

Randall

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, up to date rooms. Lots of dining options.
Aufenthalt von 4 Nächten im April 2024
Antwort von Omni Dallas Team am 20. Apr. 2024
Hello Randall,Seeing your review made our day at Omni Dallas! Thank you so much.

10/10 – Hervorragend

Sandra Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Omni Dallas Team am 20. Apr. 2024
Hi Sandra,Thank you for the 5-star review! We’re here to serve you anytime.

10/10 – Hervorragend

Natashia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location of the hotel and the sport bar food, delicious
Aufenthalt von 3 Nächten im März 2024
Antwort von Omni Dallas Team am 20. Apr. 2024
Hi Natashia,We’re thrilled you had such a great time at Omni Dallas. We hope to have you back soon!

10/10 – Hervorragend

BERNARD

We enjoyed our visit
Aufenthalt von 2 Nächten im April 2024
Antwort von Omni Dallas Team am 20. Apr. 2024
Hi Bernard,We can’t wait to share your 5-star review with our team. They’ll be thrilled!

4/10 – Schlecht

Paxton

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The shower in the bathroom was tiny. The door would be half way in the shower when fully opened. Valet took 40 minutes to retrieve my car 2/3 days of my stay. Room service menu is limited and food is average.
Aufenthalt von 3 Nächten im April 2024
Antwort von Omni Dallas Team am 20. Apr. 2024
Dear Paxton,We greatly want to apologize for your experience during your stay and the lengthy wait time you had to endure with our onsite amenities. Your feedback allows us to improve for our future guest and other stays. At your earliest convenience, please feel free to reach out directly. We would love to further assist you with this stay. Kind Regards,

10/10 – Hervorragend

Holly

Aufenthalt von 1 Nacht im April 2024
Antwort von Omni Dallas am 6. Mai 2024
Hello Holly,Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 – Hervorragend

Tiffany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Omni Dallas am 20. Apr. 2024
Hi Tiffany,We’re grateful that you took the time to leave us a review. Thanks a lot!