We stayed in this property late July and whilst the house and grounds were impressive (if left a little dirty), the difficult owners ruined the holiday.
When we booked the holiday a hot tub was listed as one of the facilities available. Upon arriving we found the hot tub did not work and were casually told by the owner (via a text message) that it no longer worked due to the previous guests. Therefore it was only natural that I called in order to enquire for some compensation, when the owner changed her story and said the hot tub had not worked since January but that they kept it in the facilities as guests could still somewhat use it, which was bizarre.
In the end, the owners provided us with a meagre compensation but then charged us a hefty cleaning fee for leaving 'outdoor chairs in the wrong positions' and 'leaving indoor cushions outdoors'. The owner also claimed we did not clean the house well enough as there were some stains in the microwave and wipe marks on the kitchen counter. This was utterly ludicrous as when you pay a substantial amount a night to stay somewhere you should not expect to scrub the place clean so it looks brand new when you leave. It should be expected that guests will not be able to clean every nook, cranny and appliance. Charging guests an extortionate cleaning fee, when the house has to be cleaned anyway due to covid protocols, is taking advantage of people.
This was unfortunately not the end of our woes. The final straw was the owner charging us another fee for a supposed dent on the panel of her oven, which we did not notice. She did not even provide us with a receipt for repairs despite us asking for one, meaning we could not even claim insurance on the item.
All in all, I would definitely avoid staying here. The owner has a mentality of trying to drain every last penny from her guests by charging them ridiculous costs. The property was not even cleaned properly when we arrived.