4/10 – Schlecht
David B.
7. Okt. 2025
Verbesserungswürdig: Sauberkeit
We stayed in this unit for the first night of our trip, and unfortunately it was in poor condition. We found a dead cockroach in the refrigerator, badly stained carpet, mold in several areas, cracked tiles, stained bedding and towels, and a non-functioning refrigerator in the bedroom kitchen. The bedding was in such poor condition we had to purchase blankets for our children. I also found what appeared to be pubic hair on a bathroom towel. These are not the conditions one expects from a listing called a “newly renovated paradise.”After reaching out, it took about 11 hours (overnight) and a follow-up Vrbo message before I received a reply. The host later acknowledged missing my message the day prior. This was frustrating after a long day of travel. To his credit, Joe responded the next morning, apologized, and gave us two other units to choose from. We moved into another unit, which was an improvement and made our stay tolerable, though it still had issues including a broken microwave, a slow drain, and mold in grout.At my request, Joe issued a partial refund (one night plus cleaning fee and taxes), which we appreciated. While I respect that he processed the refund once asked, the original unit should never have been in that condition, and even the replacement unit was not up to the standard advertised. Would I stay here again? Absolutely not. Would I book again with this host? Potentially yes. Joe did make efforts to correct the situation once aware of the problems.
David B.
Aufenthalt von 5 Nächten im September 2025