6/10 – Okay
Austin
18. Dez. 2025
I stayed there multiple nights and half of the staff was incredibly friendly and the rest not hospitable at all. In my room, there was personal items left from previous guest, lampshades loose and stained, spots on walls were saturated with something, and phone did not work to call front desk. Upon checkout on last day i requested a late checkout at 1230 and was told another guest was checking in at 1215 when check in time is 3 pm. The property had very few guests for the duration of my stay and verified with housekeepers that there is no way they can properly and correctly clean a room in 15 minutes. Absolute lie for my specific room to be checked into 15 min after checkout and desk agent and manager spoke nothing of the that lie. Oh and also on last evening of stay, I had to terminate multiple roaches that were crawling along wall near refrigerator which I also told management and desk agent about at checkout and didn’t seem to care or be professional or accountable for the lie told to me of late checkout and disregarding my information about roaches in my room. Carol (housekeeper) was amazing to speak with btw. The manager heard my frustration and their staffs choice of what they told me and stepped back to office, didn’t ask about my stay, or care that I was a guest for multiple nights during a slow period. No thank you at checkout and to lastly say anyone can walk in any door at any time including side doors, back door and front especially evening hours. Not secure.
Austin
Aufenthalt von 1 Nacht im Dezember 2025