2/10 – Ungenügend
Debi S.
22. Okt. 2024
Awful Experience!!!!
The whole process from the beginning was awful! I completed all the identification process and renters agreement well in advance of my trip and even received my Unit number/passcode.
As I was boarding the airplane to come to Colorado, I got a call that my ID process and renters agreement were not completed and I needed to do it all again. After battling on the phone with JZ Properties for a while on the plane, they finally found the documentation.
The place was nice, but there were younger groups of people that were loud and obnoxious until 3am both Friday and Saturday. I called JZ Properties on Saturday, but they couldn’t do anything about it because there were no supervisors available until Monday. Ugh!
I talked to a supervisor on Monday and checked out early in agreement with a supervisor that the location was not ideal for a working individual. JZ Properties agreed to reimburse me for the nights I wasn’t staying.
I had already been charged for the full stay, but instead of reimbursing me, then charged me AGAIN for the nights I stayed (which was an immediate deduction from my bank account). This caused my checking account to go negative.
I talked to the supervisor again and she said it was her error, but that a reimbursement would hit my bank in 5-10 days!!!! So until then, I’m negative in my account.
This company has some major flaws in their process, lack of access to supervisors and the place can get really loud, depending on the crowd staying in the building
Debi S.
Aufenthalt von 3 Nächten im Oktober 2024