Hôtel près de Derwen Maze, Welshpool, Welshpool

« Absolutely horrible !!! Staff were horrible and the owner was cursing at me and never got the keys to my cabin even after it being paid and money taken out my account !! Waited for 5 hours just to be told “there has been a double booking” and not even getting a refund or any other cabin !!!! Unprofessional service and behaviour from the owner and the staff ! So disappointed with this company!!! »

« They had the wrong marker for where the place was located. It showed in town but it was 30 miles from the town. We were not able to go due to the extreme distance and they would not refund our money! It was months in advance we tried to work with this place even trying to change dates and they would do nothing »

« We got to the site about 8pm and had to go to the club house to get the key from a helpful local , opened the door and it smelt like a dirty hamster cage , the bedding was roled up in the centre of the bed amd i couldnt tell if it was clean or dirty , walked into the toilet amd there was poo all around the rim of the toilet and in the pan , the floor of the hut was all water damged and peeling up, we turned right around and walked out , in that part of wales driving im the dark to try and fimd a...

« For us, just a one-night stay, but we arrived about 4pm on a Sunday afternoon, to find this is an extremely popular venue for Sunday lunches. The menu continued into the evening and we were able to see why it's so popular. A great meal, and then a lovely cooked breakfast the next morning. The room, facilities and bed were all comfortable and all in all, we had made a good choice in a quiet rural location. »

« Cadre très agréable pour le bar et le restaurant. Bonne cuisine. Accès aux chambres du 2me étage un peu compliqué avec des valises.(pas d'ascenseur) . L'emplacement du parking à l'arrière de l'hôtel requiert une explication et un plan à la réception. »

« Très bel hôtel, la chambre mansardée a un charme fou. Petit bémol: prendre une douche dans une salle de bain très mansardée est très sportif. J’ai adoré l’endroit et le personnel était très bien. »

« The cabin was warm and comfortable It was well equiped. The road getting to it was narrow but manageable with care. The road surface was good. The view from the front was amazing. We enjoyed our stay very much. »

« We were offered stunningly gorgeous views of the local landscape and a glimpse into the lives of those working a multi generational farm. It was a truly lovely experience. »

« Nice staff. Good location 👌 »

« On the plus side I thought the staff were very helpful. Our evening meal was acceptable, typical 'pub grub' if I can call it that. However our room was totally unacceptable, small, dishevelled and grubby. The carpet was very worn, a crack in the wash basin, a window which could not be opened and a mattress which emphasised the springs above comfort. Perhaps it was my fault when booking but I thought the room was en suite but access to bathroom was outside our room. This room certainly needs...

« No prior communication from agent no key to property on arrival struggled to contact them as we had no WiFi code and service was limited contact number didn't exist promise of key within 45mins 11/2 hrs later no key no follow up messages we left the property still nothing from agent unprofessional »

« Well where do I start, the staff were excellent as they were so helpful, caring and very friendly. The hotel had a great atmosphere and the food was excellent as well as being very tasty. Being treated by the cat was lovely as it was so friendly and waited for us at the top of the stairs when we came to our room. So much looking at planning to go back for another visit. »

« A lovely cottage in the middle of nowhere. Just few sheep and birds. Cottage has everything you need and very comfortable bed. »

« Great people and breakfast »