The check-in process was very complex. After setting the combo on the lockbox, you have to push a small lever while opening the two halves of the box, which was not communicated. I put the address the host gave for the parking garage into my gps, but I must have driven past it since it’s not marked. I wound up in the garage for the nearby hotel; the elevators only go to floors 13-25, so I figured they were for hotel guests only. To get out, I took the stairs to a loading dock, and had to maneuver around construction barriers and limbo under yellow tape, all with my luggage in tow. Once I made it to the unit, the keypad screen was all black (i.e. the digits were not visible). After 3 failed attempts to enter the code, I called the host. I was told that pressing the keypad to light it up “counts” as the first digit entry and that’s why I couldn’t get in. They said to enter the code on the dark screen by visualizing a “standard keypad layout”, approximating where I thought the first digit would be. When I got inside, the unit was a chilly 59 degrees, and I had to do some wrangling with the thermostat to turn the heat on. The bedside lamps were unplugged, which also made the USB chargers on those lamps useless. I needed those to plug in my phone and have it near the bed overnight, so I ended up moving the bed to plug in one of the lamps. All of this turned out ok for me personally, but I couldn’t help but think what it would be like for someone older or less physically able.