the facilities of this hotel are in good condition, relatively new, gives a pleasant appearance, the common areas are very nice, however I am very sorry to rate this place zero stars for its poor customer service, the staff of this hotel is extremely rude, unfriendly, they treat guests with a very bad attitude, I paid for 4 nights and the entire time I stayed they did not provide room service ANY day, every day I had to go down to the reception to request clean towels, on my second night, I requested room cleaning and I was simply ignored, every day I had to go down to the reception to look for clean towels, and I could see how all the rooms had the same problem, the day of my arrival at check in I was greeted by Mr. Cristian, this gentleman was the worst, definitely this person does not deserve to be the first impression of a place of attention to the public, what a rude and unempathetic man, he treated me like garbage so badly, I maintained my stay because the truth is I had no option to cancel, But I had the worst hotel experience. It's clear they have very poor management. Destin has many lodging options, so I recommend you find a place where you're respected as a tourist and where what you paid is valued.
