Loved our accommodations, but had to perform minor MX first thing when the toilet bowl did not refill along with being limited to one small coffee pot (1.5 cups) despite having three in the closet. Accepted those minor inconveniences. However, one should expect basic services to be available.
There are some positive customer experiences combined with one interaction putting a slight damper on the stay. Our plans changed around 28 June. I reached out to customer service looking to secure our stay for one more night checking out 30 June. The customer rep, Erica, was great to work with for sure. Good news is that we were able to extend our reservation one more day. Although, we were not informed our cards needed to be rekeyed.
This info would have been helpful prior to hiking 11+ miles and wanting to re-enter our unit the evening of 28 June. So, we called customer service again connecting with Erica who stated our cards would require rekeying. Upon entry to the lobby, a sign was on the counter indicating the rep was away and would return shortly. One MX person stated the rep was in the bathroom. Another person asked if we had been helped. I remarked we had been waiting a while (~5-10 minutes). Shortly afterward, the rep came to the desk. We inquired if she was ok as she appeared not looking well. The response was that she has just thrown up. Again, we asked if she was fine. The customer rep was a bit abrupt making a remark why the sign was on the desk and that she was going throw up there or in the bathroom. We asked if she needed a couple of moments. Not sure if there was a comment as we explained we needed to have our cards rekeyed. The rep for our ID’s along with a remark stating the system had not been updated indicating I presume our extension.
Maybe this was a perfect storm. No one told us about having the cards rekeyed. We initially felt bad for the rep not feeling well. Not so much after the comment about the sign and the fact we were inconvenienced too. It’s not like there was a delay charging our card. Overall, we appreciated the location and condo unit. Basic services need to be provided.