Empire City Casino

There were issues with incorrect charging of my account and my room not being ready on time — the the staff is above par - Ryan that works in the restaurant and pool , and the lady who works the restaurant (I so wish I had got her name, but I bet Ryan can tell you ) were wonderful (even while being overwhelmed and understaffed. Ryan was our waiter by the pool, then after he was scheduled to be off by 6 , remained our waiter until 8, then as we moved in to the restaurant , was still our waiter late into the night . I brought Ryan and the lady who was the waitress at the restaurant back down an extra tip- both protested saying they didn’t deserve it (they DID) - they both may our stay there enjoyable (considering we had frustrations with a couple other parts of our stay ) - I would recommend this place to anyone - it’s fantastic - just needs a little bit of patience overall

great location, with garage spaced ( thought that is a bit confusing to figure out where the space was located); apartment was super comfy, nice size and layout, with living room/open kitchen concept (complete with all cooking and utensils ). Large bathroom w/a nice shower. Towels were wet but we worked that part out. great gym facilities in building and a fun basement equipped with (adult) games! rooftop was not open, even to enjoy the sunny day.. which meant the pool too was not available. I will definitely stay here agin

Overall, this is a charming and conveniently located hotel. The surrounding area offers a wide variety of amenities, including restaurants, a movie theater, a fitness center, and a liquor store. The staff was exceptional—friendly, accommodating, and deserving of a 5/5 rating. A few minor issues in the room could be improved: there were a few red stains on the carpet, and both the desk lamp and refrigerator were unplugged upon arrival (meaning drinks took some time to cool down). Breakfast was fairly basic—the turkey bacon was quite tough—though it sufficed, and the 24/7 self-serve coffee machine was a great touch. Despite these minor drawbacks, it is a lovely property, and I would gladly stay here again.