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Avis sur Le Uaina Beach Resort

2.5 out of 5
Le Uaina Beach Resort
Faleapuna, Faleapuna

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 32 avis sur 138." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 138." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 138." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 138." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 138." "

7,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Bex, Australia

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Only positive was the aircon..
Room was not clean, bed had sand inside ( as if someone had slept there before us) old beer bottles in cupboard. Mirror had, fallen down in bathroom. Breakfast was just toast and cereal with some pancakes and only available for a short time ( 7.30 to 9am). Its good for people who need space and just need somewhere to sleep with aircon.
Séjour de 3 nuits en janvier 2018

8/10 Bien

Nicole

Séjour de 7 nuits en février 2024

10/10 Excellent

Siatua

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay especially families with young kids. And right near Piula caves
Séjour de 2 nuits en janvier 2024
Réponse de Freddy le 6 févr. 2024
Thank you Siatua! Apologies for not responding back to you sooner.Thank you for the amazing review and hope to have you stay again in the near future.God bless and much love from you Leuaina Resort Aiga

6/10 Satisfaisant

Alwin

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
Maybe have an overnight receptionist at the front desk to help with guests throughout the night
Séjour de 4 nuits en décembre 2023
Réponse de Freddy le 6 févr. 2024
Thank you for the feedback, definitely will be looking into this issue for our future guests.Thank you again and hope to see you again!God bless and stay safe!

10/10 Excellent

Alex

Voyage en famille
Les points forts : Propreté et personnel et service
Property and layout was great easy to get to water pools . If you really wanted it to boom ,there were a few minors maintenance that could be looked at and fixed . Bit beside that we enjoyed the gret quality of the people, staff they were amazing 👏 😉
Séjour de 8 nuits en octobre 2023

6/10 Satisfaisant

Mau

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Dee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so friendly and helpful. Girls at reception were eager to help. Dining and bar staff were so friendly and good at their job. Owner may need to do some basic maintenance on deck lounges by the waterfront. One deck lounge missing a leg, the other had a rotten leg which made it wonky. The door between the two rooms in the family room needs to be soundproofed. You could hear every word in the next room. A big plus was the free shuttle to and from the airport. We would definately stay there again.
Séjour de 8 nuits en août 2023
Réponse de Leyna le 24 sept. 2023
thank you for your review Dee,Appreciate you staying with us, Fixed all of what you have noted here,, :)Alofas from us here at LeUaina Resort

6/10 Satisfaisant

Haydn

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
As per many of the other reviews, this “resort” has seen better days. It is tired. Almost all staff were lovely but everything else was fairly average. If you only Need a couple of days of accom before going elsewhere then go for it but If you’re expecting a glamorous resort like in the photos and in the advertising then shop elsewhere.
Séjour de 5 nuits en août 2023

4/10 Médiocre

loris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Misleading!
The resort says it is beach front which is misleading. I chose an oceanfront villa but it does not have an accessible beach. They did not clean the room at all the whole 5 days I was there, did not come get the trash, nor give clean towels. We had to get new towels at the front desk and take our own trash out of the room. One of the days, there was no water at all on the entire resort and when there was water, hot water was scarce. Staff was not helpful. They gave us wrong information in regard to tourist sites and would not assist in calling or making reservations for activities for us. The breakfast consisted of the same thing everyday which included unripe fruits, pancakes, and french toast. I would not call this place a resort. Would not recommend.
Séjour de 5 nuits en août 2023

6/10 Satisfaisant

Emma

Voyage en groupe
Les points forts : Personnel et service
The entrance is great, perhaps covid let the rest of the property become run down but it looks like it is slowly being revamped. We stayed in a garden villa which was air conditioned and comfy, but lots of bugs around (if your not a bug person). The food was average but the service was great.
Séjour de 1 nuit en août 2023

10/10 Excellent

Pusi Agnes

Séjour de 2 nuits en août 2023

8/10 Bien

Pam

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly relaxed atmosphere
Séjour de 4 nuits en juillet 2023

8/10 Bien

Akiko

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were friendly but services are very basic. A place to lay your head, but not really a resort like others we have experienced. Was difficult to get a couple of extra towels and felt a little uncomfortable asking for things. Also a little isolated if you don't have transport. Cocktails were great and the bar tender was very nice.
Séjour de 4 nuits en juillet 2023

8/10 Bien

Phil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A budget hotel so I had modest expectations. It was fine for a short stay.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Dottie

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Comfortable
Our stay was ok. The resort needs lots of maintenance There is a Lack of sun lounges and the squabs were old . The food was very average snd the Lobster Mornay the worst meal I had ever had. I raised it with reception staff but they weren’t interested! The cats and dogs parading thru the restaurant was less than appealing especially when 4 cats jumped on table to finish someone’s scraps!!! The rooms were comfortable. The location lovely The staff very pleasant and helpful and the resort bus was great to get into Apia.
Séjour de 4 nuits en juillet 2023

8/10 Bien

Tan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fair price, good facilities except the WiFi which keeps disconnecting and sometimes doesn’t work at all.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Sugalu

Séjour de 1 nuit en juin 2023

10/10 Excellent

Matthew

Séjour de 6 nuits en mars 2023
Réponse de Freddy le 4 mai 2023
Thank you for the awesome rating Matthew!We hope to see you again soon.Until then, take good care of yourself and have a blessed year :)

10/10 Excellent

Amaris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort! Far from town but if you stay here it's really nice. Their food is great.
Séjour de 4 nuits en février 2023

8/10 Bien

David

6/10 Satisfaisant

Michael L

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2022

10/10 Excellent

MOLITOGI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and by the ocean. Staff and management are friendly and accommodating...
Séjour de 2 nuits en août 2022
Réponse de Manager le 18 août 2022
Talofa Molitogi, Thank you for taking your time out to review your stay with us. We are very pleased to hear that you had an awesome trip. Thank you and best regards

10/10 Excellent

Safua

Les points forts : Propreté et personnel et service
Comfortable & staff were very welcoming to my Mom that stayed for 2 nights. Thank you and God bless.
Séjour de 2 nuits en juillet 2022
Réponse de Manager le 18 août 2022
Thank you for staying with us. We are very happy to hear that your stay was great. We hope to have you stay with us again in the Future.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mai 2020

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely location near to Apia.Great place to start holiday
Séjour de 1 nuit en septembre 2019
Réponse de Resort reservations le 20 sept. 2019
Thank you for your Review. we do hope to have you with us again. kind regards

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good value
Pool, outdoor lounge chais and kayaks were great! Garden villa was a bit musty and shower water is either cold or scalding. The AC is nice, bed is comfy and we were happy to have a fridge and kettle in the room. The vista from the pool is very expansive, swimming in the sea at sun set was epic. They have room cleaning daily which is a plus. Breakfast included is good amdthey have a good book exchange. Fiafia night was aweome! Staff is super friendly.
Séjour de 1 nuit en septembre 2019
Réponse de Reservations le 17 sept. 2019
Hi, Thank you for taking your time out to review your stay with us. It was great hearing that you had enjoyed your stay and we do hope to have you stay with us again in the future. till then Tofa Soifua.

6/10 Satisfaisant

Pam

Voyage en groupe
Les points forts : Propreté et personnel et service
Garden villas are a bit run down although clean and tidy. Some glasses in the villa and maybe a tray. box of tissues, little things like reading lights. More consistency with meals, ie if you ordered the same meal on different night it wasn't the same. More staff knowledge of tours and more brochures, even trying to get a rental car. (we ended up getting one ourselves. Staff didn't seem to know what is what as far as the rest of the island goes, ie where/how do you swim with the turtles, how do we get to Savii. Although staff were very pleasant, and we did enjoy our stay.
Séjour de 7 nuits en août 2019
Réponse de Reservation le 5 sept. 2019
Talofa Pam and thank you for your Honest review, as this is the only way we can move improve our standards. Please note that the Garden villas are Soon to be demolished and a new set of buildings would take its place in the near future. we do hope to have you stay with us again in the future so can review us again. thank you for your time. kind regards

8/10 Bien

Letitia

Les points forts : Propreté, personnel et service, confort de la chambre
Lovely little resort but not 4 star for us
This is marketed as a 4 star beach resort however not all rooms are 4 star, more like 3 star and the “beach” is covered by water 90% of the time with rocks and coral... staff are extremely friendly and helpful. There is no grass or communal television area or snack bar. Food at the restaurant was good. Larger of the pool is dangerous as the stairs have no railing or anti slip tiles on them, my husband found out the hard way when he slipped and fell bruising his coccyx and hip. Area around the pool is tiled which is very dangerous when wet. It is awesome that they provide kayaks for free, we saw so many fish, starfish, anemones and sea cucumbers.
Séjour de 6 nuits en juillet 2019
Réponse de Reservations le 5 sept. 2019
Thank you for taking your time out to review your stay with us. we take it that you had a satisfactory visit and we are glad to hear it. we do hope to have you in the future so we may showcase the true Leuaina service that we are know for around these parts. till then tofa soifua.

4/10 Médiocre

Naomi

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Poor Customer Service
Being that I had family business to tend to at a nearby village, Le Uaina seemed to be a perfect fit. Check in was smooth, even in the pouring rain. Room at check in was clean however never once in my 5 day stay was the room cleaned or new towels ever given. I invited my brothers to attend the Fiafia Night dinner & show and was deeply disappointed in the service. I had to ask twice for drinks as it seemed my server was too busy talking it up with the Australians who were staying at the resort rather than serving us. It was almost as if they didnt want to serve us as it looked like I bothered them when I asked a second time for drinks and had to get up at that fact. Highly disappointed in the service or lack there of. I am a fellow Samoan who would like to contribute to our own development when I am on island and have stayed at numerous hotels in Apia but have never experienced the poor quality of service I have until this stay. Needless to say, sorry LeUaina but you lost my business and that of my family.
Séjour de 5 nuits en juillet 2019
Réponse de Reservations le 5 sept. 2019
Apologies Naomi on not meeting your standards. We have taken the necessary steps to rectify your concerns with the relevant departments. should you choose to stay with us in the future we hope to show you the true Leuaina customer service that we are know for around this part of the island. kind regards

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean resort. The staff was great and very friendly. Food was fine, but more options for breakfast would be great. The beach is very short so you can't go for a walk.
Séjour de 2 nuits en juillet 2019
Réponse de reservations le 5 sept. 2019
Thank you for taking your time out to review your stay with us. we take it that you had enjoyed yourselves and we are glad to hear this. we do hope to have you stay with us in the future till then thank you

4/10 Médiocre

Karen

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing Holiday
Staff in the bar and restaurant were amazing. View from restaurant lovely. Pool great. Everything else very disappointing. Arrived to a room that was not what I was expecting. Was supposed to have pool view and 2 double beds and was told this does not exist even though that is what was clearly written on my Expedia printout. Had a very run done room with old pillows and very old uncomfortable bed. Yuck!!!!!!!! Mosquito from the pond also.Manger was none existent to sort this. Was promised 3 days in a row that he would see me. In the end I upgraded and paid to do so to ensure our holiday was not a total disaster. Snorkeling was supposed to be great but was hopeless. You had to go soooooo! far out that most people did not go because of current and distance. I would never stay there again or recommend it to anyone. Wifi hopeless. Shame the manager gets his staff to lie for him as most of them are very lovely people.
Séjour de 5 nuits en juillet 2019
Réponse de Management le 5 sept. 2019
Thank you karen for taking your time out to review your stay with us. we take it that your experience not so pleasant and we apologize about this. we have taken the necessary steps and procedure with the relevant departments to rectify your concerns. thank you again for choosing to stay with us and we hope to have you stay with us in the future so we may showcase our true potential. best regards

6/10 Satisfaisant

Denise

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019
Réponse de Management le 4 sept. 2019
Thank you for your review. we take it that your stay was satisfactory and we appreciate your score. We do understand that there are areas that need to be improved and we are working on it to make your next stay with us more enjoyable

10/10 Excellent

Ingrid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
We had a lovely stay. The place was comfortable and clean, people were very friendly and helpful. We would recommend and stay there again
Séjour de 3 nuits en juillet 2019
Réponse de Reservations le 4 sept. 2019
Thank you for your response. we take it that you had a great stay with us and we are glad to hear it. if you ever find yourself on our shores again please visit us here at Leuaina resort. Thank you again

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe swimming area. Breakfast was great and varied.
Séjour de 7 nuits en juin 2019
Réponse de Manager le 29 juin 2019
Thank you for your review of our stay. We hope to have you over again

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
ピウラ洞窟プールへ徒歩10分ほどです。 また施設の入り口近くにストアがあり、飲み物やお菓子が売っていました。便利でした。 カヤックが無料で使え、波が穏やかで、良かったです。
Séjour de 1 nuit en octobre 2018

8/10 Bien

Rose, Wellington NZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very peaceful place in beach and garden setting, off the 'tourist' track. Our garden villa was perfect for the two of us needing a good rest. The private beach was perfect for swimming and free kayaks on offer were great fro exploring the coral reef. Live music outside each night was a treat - and the fiafia was very professional. Food & drinks options on site were limited but more than satisfactory. Staff were super friendly and helpful.
Séjour de 3 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to beach. Warm water, even in the rain. Took out the kayak, went snorkeling close buy. Went on local walks nearby. Staff are super friendly and we liked the simple food.
Séjour de 3 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful setting and gardens. Nice pool. Great to have kayaks to paddle. Nice meals.
Séjour de 2 nuits en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice gardens, average room, nice b/fast, nice staff
Séjour de 1 nuit en août 2018

8/10 Bien

Norma, California

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the atmosphere of this hotel!
The hotel's location was great! Loved the set up of the rooms. Beautiful!
Séjour de 2 nuits en juin 2018

8/10 Bien

Mike, New Zealand

Les points forts : Propreté, personnel et service, confort de la chambre
Comfortable resort with own beach
We stayed 5 nights here. Not a busy resort so at times felt like we had it all to ourselves. Our room was a family room so joined to our neighbours by an interconnecting door. This had drawbacks as we could hear what the other guests there were saying, even at 4 am. Staff were very friendly and helpful, food at lunch and dinner very tasty though breakfast abit stodgy. Good entertainment every night. Sea was very warm and we walked through it to the Cave pools. Snorkeling out on the reef OK. Very efficient pickup and drop off to airport. 3.50 tala to get the local bus to Apia, we did hire a car for two days through the front desk. We hear the resort is being upgraded next year. We would stay here again like it is, though the water pressure in the shower needs to be looked at.
Séjour de 5 nuits en juin 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was very nice.
Séjour de 6 nuits en février 2018

8/10 Bien

kaorin, Samoa

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice hotel with small private beach
Relatively new, with the pool and the small private beach, restaurant next to the Piula cave pool:) Staff are friendly but the kitchen close early, some dishes finished several time.
Séjour de 1 nuit en mai 2018

6/10 Satisfaisant

J & S , Auckland NZ

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our week stay...
Arrived to a beautiful spot though a little out of the way. Facilities were in need of urgent upgrading. NO hot water!!! Limited food options, breakfast was very minimal, we expected heaps of tropical fruit from a tropical island. The staff were lovely!!!
Séjour de 7 nuits en mars 2018

8/10 Bien

Dario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to base and discover
Lovely hotel execellent staff

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mattress was terrible, woke up with a stiff and sore back every day. No hot showers. Leaking toilet. TV didn’t work. Staff seemed like they didn’t want to be there.
Séjour de 2 nuits en mars 2018

10/10 Excellent

Solofiolo , Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the Money
My husband and I love staying at Le Uaina, even our kids were impressed of how beautiful this place. Our room which one of the beach villas was very nice and clean with aircon and bar fridge. I really like the ensuite, that has a big shower and hot water system with no problem, and their foods are really fresh and yumm. Beautiful view that overlook Piula Pool on the other side. We love everything about this Resort. Thank you Le Uaina definitely coming back to you next time we visit motherland.
Séjour de 1 nuit en décembre 2017

8/10 Bien

Mikael

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
prisvärt hotell
Fantastiskt ställe med prisvärda rum, god service och god mat. Tyvärr hade vi ingen glädje av poolen eftersom den tvättades alla fem dagar vi var där.
Séjour de 4 nuits en novembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Ruhig, nicht so viel Ausstattung
Séjour de 4 nuits en octobre 2017