My wife and I really enjoyed a week at this great location. It is right by the high-end shopping street Via de' Tornabuoni, so is a very secure area. It was our 5th trip to Florence so we felt right at home. We generally like 5 -Star hotels in Europe, and were very pleased w this apartment. Was always quiet. The bed mattress was in very good condition, medium-firm I'd say, which is important for those with back issues. Small US-type drip coffee maker provided in addition to Italian type. Small refrigerator was perfect for our needs, since mostly we ate out. Nice bakery 3 doors down. Hair-dryer is provided. Heat wave while there, but the AC functioned well. As they note, you will need Euro in cash to deposit and then later settle up for additional electricity fees for AC ( was a total of about E-95 for 7days); we kept it cool at 20 degree C while there average of about 9 hrs/day, but bumped it up to 25C when we were out, if that gives you any guidance. We never had any problems w amount of hot water available for showers, as suggested by another review. Takes 30 sec for water temp adjustment to be realized since comes from a distance, so if you cool off the temp, it takes a while but easy to over-shoot so then could seem like you've run out of hot water....but if you will just wait a while for the adjustment back to warmer to take effect, you realize there is plenty. Easy once you figure out where to move the lever for next time. Even with electricity fee, total cost was similar to about 1 night's charge for 5-Star Savoy Hotel, not far away! We used small interior-facing balcony only for hanging some clothes out to dry. Small washing machine in bathroom was helpful. FYI, there's a large, full service grocery store w good prices close to the Duomo about a block off the north-western end of piazza called Sapori Dintorni (Conrad) w address about 16 Borgo San Lorenzo; otherwise easy to find small convenient stores for milk, OJ etc scattered around the area. Contact with Franco and his wife was very easy, made us feel at home. You'll get detailed instructions from ItalyPerfect after you sign up. Franco offered to help arranging cab for departure, but we'd already arranged a car for pickup. Size was fine for a couple. Would definitely stay there again, or in the even larger apartment just across the hall, owned and run by same family.