DORMERO à Franconie | Expedia.ch

« Propre, impeccable, calme »

« Magnifique! une super chambre avec un lit king size super confortable. Ils ont eu un problème avec l'eau chaude et m'ont offert le parking en dédommagement! vraiment rien a dire! je reviendrai sans hésitation »

« I do not recommend this hotel. I arrived at the hotel at 1:30 a.m., extremely tired after a long flight. I had booked this hotel only to rest during a short layover. Unfortunately, the experience was very unpleasant from the start. The man at the reception, greeted us with an unfriendly and aggressive attitude. He claimed that the check-in system was not working and insisted on keeping our passports for the check-in process. Passports are official and personal documents, and it is completely...

« This hotel is not at the Dormero standards. First, I have been downgraded, and when I claimed they gave me a bigger room. However, it was noisy, due to close to the elevators. The Sauna does not work, while there was no information and that this is a key selection criteria for me. Last but not least, I raised my comments but have not no reply at all. Even at check-out, they simply ask me to put my card on the box, even not a small 'sorry'. Overall, a bad customer experience. Sorry to say. At...