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Bewertungen von Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel
926 South Main Street, Frankenmuth, MI

Bewertungen

9.0

Wunderbar

641 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
236 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
60 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
24 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.2/10

Personal & Service

9.0/10

Ausstattung

9.0/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Renee

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The bed side table was dirty n lamp shades had hair on them lamps were dusty
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Marisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a quiet and safe location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Trent L am 25. Mai 2024
Thank you! i am happy you enjoyed our hotel. We hope to see you again in the future.

10/10 – Hervorragend

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Trent L am 24. Mai 2024
Thank you for rating our hotel! I am so happy you had a great stay and can't wait for your return.

10/10 – Hervorragend

Ajay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Neat & clean. Good location !
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Trent L am 23. Mai 2024
Thank you so much! I am glad you were pleased with our hotel and great location, we hope you will visit us again.

8/10 – Gut

Arlene

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
I always ask for an early check-in whenever we go on a girls getaway and have had NO PROBLEM. We have stayed here MANY times and have arrived around noon each time and got into a room right away. But NOT this time. The lady at the front desk was kind of rude and didn't even look to see if there were any rooms available. PLUS there were not that many cars in the parking lot, so we know it wasn't that busy.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Trent L am 22. Mai 2024
I am sorry you were disappointed to not get an early check in. However it is not how busy are that day but how busy we were the night before, Also check out is at 11am and we at times have noon check outs. We simply need to have time to clean rooms. I will reinforce to the staff to be professional and courteous.

8/10 – Gut

Douglas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Trent L am 11. Mai 2024
Thank you! i am so glad you enjoyed our great location in the heart of downtown. I hope you enjoyed the hotel as well and hope to see you again.

6/10 – Okay

Peggy

Mit der Familie und kleinen Kindern gereist
The room had a horrible musky smell. It made it for a horrible sleep. Should think about removing the carpet. Right now after paying $284 for the night if I would ever stay again at this property. When I told the front deck she apologized for my experience.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Trent L am 8. Mai 2024
I am sorry that you did not enjoy your experience, we will look into the as we just had our carpets cleaned. Thank you for your feedback.

8/10 – Gut

Sara

Gut: Personal & Service und Zustand der Unterkunft
Had a great stay, would stay again!
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Erica, Grand Blanc

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was in a great location across from the River Shops, and we got the jacuzzi room which was great! The free breakfast was a nice perk but nothing to write home about. Staff were amazing and our housekeeper was also
Aufenthalt von 2 Nächten im April 2024
Antwort von Trent L am 5. Mai 2024
Thank you so much! I am so happy that you enjoyed our hotel, location and staff. I hope that you will stay with us again soon.

6/10 – Okay

Brittany

Mit dem Partner gereist
Gut: Ausstattung
Water wasn’t hot barely got to luke warm
Aufenthalt von 2 Nächten im März 2024
Antwort von Trent L am 28. Apr. 2024
Thank you for informing us, we will look into this and fix any deficiencies.

10/10 – Hervorragend

Floyd, Helotes

Aufenthalt von 1 Nacht im April 2024
Antwort von Trent L am 22. Mai 2024
Thank you for the rating! I trust your stay was good and hope you visit again soon!

6/10 – Okay

Fred

Aufenthalt von 2 Nächten im April 2024
Antwort von Trent L am 22. Mai 2024
Thank you for taking the time to rate our hotel. I hope we did not do anything to lessen the enjoyability of your stay and hope you visit again.

10/10 – Hervorragend

stacey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to shopping. Nice, clean hotel with a friendly staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Trent L am 28. Apr. 2024
Thank you for rating our hotel, I am glad you enjoyed your stay and hope to see you again soon.

6/10 – Okay

Erin

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was not equipped with any extra pillows or blankets/sheets for the pullout couch. The staff delivered what they could find which was great except the blanket was a like a thin sheet material. The hotel could invest in something better for a “blanket” for the pullout couch. My children were cold. We stayed Friday night so Saturday morning the kids swam after breakfast. My daughter found a sock at the bottom of the pool which matched another sock that was in the corner under a table. The garbage was overflowing in the pool area. Clearly it was not cleaned up.
Aufenthalt von 1 Nacht im März 2024
Antwort von Trent L am 28. Apr. 2024
Thank you for your feedback, we will use it to improve in all areas of service.

10/10 – Hervorragend

Carla

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Staff was professional and cordial. The first night there my grandsons loved swimming in the indoor pool, then made hot chocolate. Our room was roomy, clean and perfect accomodations for the 5 of us - we had 2 queen beds and a full size pullout sofa. We were so centrally located we could have walked everywhere we wanted to go if we brought a wagon for our stuff. I would definitely recommend staying there and I would stay there again in Frankenmuth, MI.
Aufenthalt von 2 Nächten im März 2024
Antwort von Trent L am 3. Apr. 2024
Thank you so much! I am glad we were able to contribute to a good trip for you.

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff awesome!! They were so nice! Loved them
Aufenthalt von 1 Nacht im März 2024
Antwort von Trent L am 29. März 2024
I am glad you enjoyed our staff! I hope you will visit us again very soon.

10/10 – Hervorragend

Mike

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff! The parking is terrible. Needs more parking spaces. Not a deal breaker, but just not enough
Aufenthalt von 1 Nacht im März 2024
Antwort von Trent L am 29. März 2024
I am glad you enjoyed our staff! The parking is a problem throughout town unfortunately. I hope you will visit us again very soon.

10/10 – Hervorragend

Pam

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was wonderful. Very friendly and informative desk clerk. We were in a suite that had a pull out couch, which we needed. Putting the bed together we found a dirty mattress pad and the blanket looked like a worn out rag. It was extremely thin and full of holes. My grandson wouldn't even use it. That is the only concern i I had. The rest of the facility was clean and very nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Trent L am 29. März 2024
I am glad that you had a good overall stay. I will look into the bedding issue and take action to ensure our guests get the best, thank you for the feedback.

10/10 – Hervorragend

Marcia

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Trent L am 29. März 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 – Gut

Harold

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff is always wonderful and breakfast is amazing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 24. Feb. 2024
Thank you so much! i am glad you enjoy our staff and the breakfast, we can't wait to see you again.

10/10 – Hervorragend

Scott

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 24. Feb. 2024
Thank you so much! i am glad you enjoy your, we can't wait to see you again.

2/10 – Ungenügend

Dominafor

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 21. Feb. 2024
I am sorry you did not enjoy your stay, I hope that you shared with us your dissatisfaction when you were here.

6/10 – Okay

Bryan

Mit dem Partner gereist
Gut: Zustand der Unterkunft
The property never got the booking from Expedia, so checkin took an hour. The room was pretty nice and reasonably priced, comfy bed, but there were families running the hallways hours after quiet time was supposed to be in effect, so that part wasn’t great.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 21. Feb. 2024
I am sorry about the noise problem, we will strive to keep quiet time just that.

10/10 – Hervorragend

amanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place. Easy walking to shopping and tourist things. Would stay again. Our room had a jucuzzi and everything was perfect.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 12. Feb. 2024
I am so happy you enjoyed your stay with us! We hope you will visit us again very soon.

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly
Checked in after the 8k Winterläufe race and the front desk guy was super friendly and helpful. He gave us our choice of rooms and signed us up for the rewards program.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 12. Feb. 2024
I am so happy you enjoyed our staff and our hotel! We hope to see you again soon.

8/10 – Gut

Jennifer

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Trent L am 29. März 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 – Gut

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really love staying here. In walking distance to the Downtown of Frankenmuth.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Trent L am 2. Feb. 2024
Thank you so much! I am glad you enjoy our proximity to the towns attractions.

6/10 – Okay

Daniel

Mit der Familie gereist
Far from events
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Trent L am 28. Jan. 2024
I am unsure what you mean, we are very close to anything happening in town.

10/10 – Hervorragend

Claudia

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Trent L am 12. Feb. 2024
Thank you for rating our hotel! I am glad you had a good stay and look forward to seeing you again soon.

10/10 – Hervorragend

Janice

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Trent L am 8. Jan. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you again soon.

8/10 – Gut

Harold

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Trent L am 8. Jan. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 – Hervorragend

Imane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 8. Jan. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice location. Walking to downtown is an easy walk. Many choices for breakfast as well. Will stay here again.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Trent L am 2. Feb. 2024
Thank you! I am glad you had a great stay and welcome your return.

10/10 – Hervorragend

Valeria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would recommend due to the location.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 4. Jan. 2024
I am so happy you enjoyed our great location! I hope you will visit us again soon.

8/10 – Gut

Shaun

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cleanliness could be better.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 30. Dez. 2023
Thank you for the feedback, we are always looking to improve!

6/10 – Okay

Susan

Mattress was unc
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 2. Feb. 2024
I am sorry you found the mattress too be uncomfortable, i hope the rest of your stay was better.

10/10 – Hervorragend

Linn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 17. Dez. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

6/10 – Okay

Melissa

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Ok-if you're not picky
The room was not the cleanest. The bathroom floor hadn't been cleaned and underneath the sink was rather nasty with stains covered in dirt. There was black hair all over the shower and tub. Even my 16 yr old son made mention of it. The shower was really nasty and you could feel all sorts of ick that made it super slick, a fall hazard. We had to put a towel down to shower. There was dust or some type of white substance covering the table holding the phone. The beds were comfortable and clean. The breakfast was really great and the Wednesday attendant was super sweet and friendly! Housekeeper was friendly and helpful. The views were really pretty from the different windows and it's a convenient location. Super thin walls though apparently?? My 80 yr old mother and I were talking at 11:15pm and the room next door slammed on our wall 3 times. We then received a call from the front desk saying that we were creating a disturbance??! We didn't even have a TV on. The front desk was understanding and apologized for the Ken/Karen that was staying next door. If you want a good breakfast and great location, this is the place for you. If you need things to actually be clean or you are a Ken or Karen, definitely look elsewhere.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Trent L am 17. Dez. 2023
My apologies that your room was not up to standard, I have shared this with the staff in order to improve our quality of stay.

10/10 – Hervorragend

Carl

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 17. Dez. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Love the location
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 17. Dez. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

2/10 – Ungenügend

brenda

The website said clearly pet friendly. Upon arrival late evening was told website is not accurate and would not allow us to check in. Had to search for another hotel.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 13. Dez. 2023
The website does not say we are pet friendly, it says pets only service animals. I am sorry that we could not accommodate your pet.

10/10 – Hervorragend

Wayne

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 30. Dez. 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

8/10 – Gut

Norman

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 10. Dez. 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 – Hervorragend

Michael T

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was clean and hotel area was very clean too. Breakfast was very good too.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Trent L am 10. Dez. 2023
I am so happy you enjoyed our cleanliness and breakfast! I hope you will visit us again soon.

8/10 – Gut

Scott A

Aufenthalt von 1 Nacht im November 2023
Antwort von Trent L am 10. Dez. 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 – Hervorragend

Timo

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 30. Dez. 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

2/10 – Ungenügend

dennis

Mit dem Partner gereist
Gut: Personal & Service
Our room was on the second floor. We asked not to be near vending or elevator because we don’t like the mechanical noise. Instead we put above a maintenance/housekeeping room. There was a loud mechanical hum until about 2am. I think laundry ? It was bad..
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Trent L am 6. Dez. 2023
I am sorry, sometimes the staff does not think of such things, we will strive to be more attuned to the guests perception.

10/10 – Hervorragend

Debra

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2023
Antwort von Trent L am 6. Dez. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Trent L am 6. Dez. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 – Gut

Allison

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Trent L am 6. Dez. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.