The property management company was absolutely wonderful, even when we had a stupid question. (We arrived after my sister and were rushing to make dinner so had not read rules and instructions yet.) Kind and very helpful. We did find the fire pit was out of order which we learned the management company knew, but the owners had neglected for a few weeks. One bed smelled the first night, but my sister rewashed the sheets and then bought Febreze and didn’t notice it again. We did have a 5 star experience overall, but if the owners continue to neglect problems, I predict that will change. I also recommend the owners put a BBQ type spatula (they are all plastic and silicone) and some washcloths for cleanup in the kitchen.