Familienhotels Genting Highlands

„Hi following are my observation and comment for improvement: 1. The masterbedroom door need to be fixed. Cannot open from inside the room. Knob mechanism not working. 2. TV box not fuctioning properly. 3. The room floor is not clean. Dust and hair strands can be found everywhere in the unit. 4. Washing machine was leaking water continuously. We had to clear the water using cloth. No broom or mop in the room. 5. Insufficient utensils. The unit is not well maintained in general. I will not ...

„Room is not clean Whole bathroom gets wet after a shower even with shower door is closed Walk to parking lot is smelly Staff is unprofessional in explaining details about parking. Had to pay out of pocket in the end due to unclear communication. They purposely hide info about parking validation after leaving the hotel. They didn't show me this info before I park. This is claerly diceiting the customer. I had 2 rooms booked. I specifically requested for 2 rooms on the same floor. They gave me 1 ...

„Room ok. Staff good. Really2 long wait at lift during check out time.“

„Ich fand dennaufenthalt sehr angenehm, ich war überwiegend nur zum schlafen da ist aber sehr zentral metro ist keine 10min entfernt 10 min zur central market china town ist ums eck also für eine 10/10 immer wieder gerne Lg“