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Avis sur Shangri-La Golden Sands, Penang

4 out of 5
Shangri-La Golden Sands, Penang
Jalan Batu Feringgi, George Town, Penang

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 410 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 350 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 141 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1000." "

8,0/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

yassine, Grenoble

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel à Penang
Très belle hôtel très bien entretenu dans les parties communes avec une superbe piscine et une plage à 30 mètre de la piscine. Seul petit bémol la baignoire était vraiment usé et mérite d’être changée. Sinon super hôtel pour famille avec jeu aquatique et parc qu’attraction. Et la petit déjeuner est parfait.
Séjour de 3 nuits en mars 2019
Réponse de GSH le 18 mars 2019
Dear Yassine, Thank you for the awesome review and we are glad you had a wonderful time during your stay with us and were satisfied with the quality of our resort and our services. We would like to thank you for sharing your feedback with us regarding the refurbishment of the bathroom. Please be informed, we are currently working on the rooms as the rooms are going under rejuvenation. And yes, Golden Sands Resort by Shangri-La is a family and kids friendly resort. The resort has been voted by the readers of Holidays with Kids as the Top Ten Family Resort 2018 in Asia. We would also like to thank you for the fantastic review on our breakfast as it provides wide range of food selection for our guest. Nevertheless, it is an absolute pleasure to serve you as our guest and we are looking forward for your return to experience our hospitality at its finest! Best regards, Suleiman TAR Director of Communications

6/10 Satisfaisant

ERIC

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Cet hôtel doit absolument être rénové
Séjour de 2 nuits en septembre 2018
Réponse de GSH le 15 janv. 2019
Dear Mr.Eric, Thank you for sharing your feedback with us. We have highlighted your feedback to our departments to ensure all the quality of our services will be improve and maintain at all times. Furthermore, we are delightful to have you as our guest staying Golden Sands Resort and we are looking forward to see you soon! Best regards, Suleiman TAR Director of Communication

10/10 Excellent

jean christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Complexe multiculturel
Ambiance détente. Malheureusement la mer est poisseuse, mais les piscines sont très bien. L’hôtel est un peu viellait mais nous avons apprécié la navette gratuite pour Georgetown
Séjour de 3 nuits en août 2018
Réponse de SLPenang le 20 août 2018
Dear jean christophe, Thank you for sharing your stay experience. We are happy to hear that you had an overall satisfying stay experience. We look forward to delighting you again soon. Best regards, Suleiman TAR Director of Communications

10/10 Excellent

Romain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2018

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel
Bel hôtel dans un beau coin de Penang, a recommander.
Séjour de 3 nuits en juin 2017
Réponse de SLPenang le 19 juin 2017
Dear Roger, Thank you for the feedback. We are very happy that our resort with its services were up to your satisfaction and we look forward to welcoming you back to our resort again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

MASAKI

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
プールがよい
Séjour de 2 nuits en avril 2024
Réponse de SL Penang le 6 mai 2024
Thank you for sharing your review. We are pleased to hear about your wonderful stay, We hope to welcome you back soon.

10/10 Excellent

Hong Sum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The water activities and therapeutic services are great , will definitely re-visit SGL Golden Sands 😎
Séjour de 2 nuits en avril 2024
Réponse de SL Penang le 30 avr. 2024
Thank you for sharing your review. We are pleased to hear about your feedbaCK. Looking forward to welcoming you back soon.

8/10 Bien

Eirlys

Séjour de 4 nuits en mars 2024
Réponse de SL Penang le 16 mai 2024
Thank you for sharing your feedback. We look forward to welcoming you back for a truly memorable stay in the near future.

10/10 Excellent

Melissa Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort if you just want somewhere to go to relax. Everyone was really nice Multiple pools to choose from, good food and drinks.
Séjour de 2 nuits en avril 2024
Réponse de SL Penang le 15 avr. 2024
Thank you for sharing your review. We are pleased to hear about your relaxing stay at our resort. Looking forward to welcoming you back soon.

10/10 Excellent

Carlie Naomi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay here. We upgraded to an Executive seaview room and we are glad we did. A great view of the sea and the pool. Breakfasts were good. We loved the pools and the resident lizards. An amazing place for families with young kids with the waterslides on the property. Its also a short walk to the longbeach hawker market and the BoraBora bar! Overall we loved this place. Just a note, we travelled during Ramadan and think it did affect how much was open, esp during the day.
Séjour de 7 nuits en mars 2024
Réponse de SL Penang le 26 mars 2024
We are pleased to hear about your wonderful stay. We look forward to welcome you back soon!

8/10 Bien

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very knowledgeable, efficient and friendly throughout the hotel. Check in and check out was a breeze. Transport easy using Grab. Beach is so so but clean.
Séjour de 3 nuits en mars 2024
Réponse de SL Penang le 25 mars 2024
Thank you for sharing your review. We look forward to delighting you again soon.

8/10 Bien

Rosalinda A

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This hotel have good location, is convenient
Séjour de 2 nuits en mars 2024
Réponse de SL Penang le 19 mars 2024
Thank you for sharing your review. We look forward to welcoming you back.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de SL Penang le 1 avr. 2024
Thank you for rating us. We hope to welcome you back soon.

10/10 Excellent

Navaid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I had an exceptional stay at the Golden Sands Resort in Penang. This resort is a paradise for water enthusiasts, offering an extensive array of swimming facilities and watersports activities, which you can even negotiate to fit your budget. The dining options available within a short 5 to 10-minute walk are incredibly diverse, catering to a wide range of palates with Indian, Malay, Thai, and Arab/Turkish cuisines. The housekeeping staff deserves special mention for their impeccable service, ensuring our room was always clean and inviting. The breakfast buffet was a daily highlight, offering a varied selection from continental dishes to local specialties, providing a taste of Penang's rich culinary heritage. I wholeheartedly recommend the Golden Sands Resort to anyone looking to immerse themselves in the beauty and culture of Penang. Attractions such as the Entopia Butterfly Park and Escape Theme Park are conveniently close, enhancing our experience. Moreover, the availability of Grab (the local equivalent of Uber) made exploring Penang, including the historical Georgetown, both easy and enjoyable. This stay has left a lasting impression on us, making it a holiday we will always cherish. Although I do not have any children at the moment, it is a very child-friendly resort. I will certainly bring my children here in the future when I have some.
Séjour de 8 nuits en février 2024
Réponse de SL Penang le 7 mars 2024
Thank you for sharing your excellent stay at our resort. We look forward to delighting you again soon.

6/10 Satisfaisant

May, Bangsar South City

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property wear out seriously, food so so, food selection less, parking limited and far but buggy service available (need to wait for turn 10-15min on peak), room partitions was bad as can hear next room noise. Chairs on beach wont re arrange daily. Beach was public with half man made sand.
Séjour de 2 nuits en février 2024
Réponse de SL Penang le 7 mars 2024
Thank you for sharing your feedback. We will continuously improve to enhance our guests' stay experience. We hope to have another opportunity to welcome you back in the near future.

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location. Worth paying the upgrade for an ocean view room. It's a lovely hotel with a great atmosphere and beautiful gardens leading directly to the beach.
Séjour de 7 nuits en février 2024
Réponse de SL Penang le 28 févr. 2024
Thank you for sharing your wonderful stay experience. We look forward to welcoming you back soon!

10/10 Excellent

rebecca

Séjour de 5 nuits en février 2024
Réponse de SL Penang le 28 févr. 2024
Thank you for rating us 5/5. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de SL Penang le 26 févr. 2024
Thank you for sharing your rating. We look forward to welcoming you back soon.

10/10 Excellent

MOHD AZLAN

Séjour de 1 nuit en février 2024
Réponse de SL Penang le 26 févr. 2024
Thank you for sharing your rating. We look forward to welcoming you back soon.

10/10 Excellent

MOHAMAD SHAH

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de SL Penang le 21 févr. 2024
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

Sandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir hatten einen wunderschönen Aufenthalt. Das Büfett war hervorragend asiatisch. Tolle Auswahl. Für Kinder eine gute Wahl mit vielen Rutschen und Spielmöglichkeiten
Séjour de 3 nuits en janvier 2024
Réponse de SL Penang le 29 janv. 2024
Thank you for sharing your wonderful stay experience. We are pleased welcome you to our resort. Looking forward to delighting you on your next vacation with us.

8/10 Bien

Kee Jye

Séjour de 2 nuits en janvier 2024
Réponse de SL Penang le 29 janv. 2024
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We hope to welcome you back soon.

6/10 Satisfaisant

roberto

Les points faibles : Personnel et service
Service schlecht, personal schlecht ausgebildet, teilweise arrogante antworten des personals
Séjour de 2 nuits en janvier 2024
Réponse de SL Penang le 23 janv. 2024
Thank you for your feedback. We are sorry to hear about the inconvenience you encountered during this stay. We hope to have another opportunity to welcome you back for a better stay experience in the near future.

8/10 Bien

Muhamed

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The soundproofing in the room is in need of improvement. We were situated in a lower floor just above an area heavy with staff movements and the noise from there was quite inconvenient. The sound of luggages and trolleys were also very audible. Other than that, it's a very family friendly resort which kept our two year old very occupied.
Séjour de 3 nuits en janvier 2024
Réponse de SL Penang le 11 janv. 2024
Thank you for sharing your feedback for our continuous improvement. We hope to welcome you back soon.

8/10 Bien

Carina

Les points forts : Confort de la chambre
Semester Batu Feringgi
Trevligt poolområde. Bra frukost. Bra mat på foodcourt’en några 100 meter från hotellet. Stördes av böneutropare intill vårt rum.
Séjour de 1 nuit en janvier 2024
Réponse de SL Penang le 11 janv. 2024
Thank you for sharing your review. We hope to have another opportunity to welcome you back soon.

8/10 Bien

AARTI

Voyage en famille
Les points forts : Personnel et service et équipements
The beach is beautiful..The pool is lovely…The staff are excellent….however the rooms & bathrooms were old and outdated. Also the sofa in the room was not vacuumed properly..when we lifted the cushions you could see the dirt and dust. We were also disappointed that the breakfast was cleared by 10.30am whereas it said that it was on till 11am. On the 1st when they couldn’t cope at the garden cafe and asked us to go to Ziggys for breakfast, it was a huge disappointment regarding the variety & quantity of food over there.
Séjour de 4 nuits en décembre 2023
Réponse de SL Penang le 9 janv. 2024
Thank you for your comments. We appreciate your comments for our continuous improvement and hope to have another opportunity to serve you better on your next visit to Penang.

8/10 Bien

Shakil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Great experience staying at Golden Sands. Friendly and accomodating staff, convenient location for local shops, eateries, massages, atm and night markets. Bathrooms and rooms were clean and beds were comfortable. The hotel itself is on the older side and could do with a slight update, maybe even just a coat of paint. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements. No need to leave the facility as everything was there. Pool facilities were amazing with multiple pools for different age groups with slides as well. Property backs on to the beach with amazing watersport options eg. Jetskiing, parasailing, donut boat riding, banana boat riding. Had an amazing family holiday, nice and relaxing as well as action packed.
Séjour de 3 nuits en janvier 2024
Réponse de SL Penang le 9 janv. 2024
Thank you for sharing your review. We are pleased to hear about your wonderful stay and hope to welcome you back soon.

6/10 Satisfaisant

Hiroyuki

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de SL Penang le 9 janv. 2024
Thank you for rating us. We hope to welcome you back soon.

8/10 Bien

Pek Kwan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice view from my room
Séjour de 2 nuits en décembre 2023
Réponse de SL Penang le 2 janv. 2024
Thank you for sharing your comment. We look forward to welcoming you back soon.

8/10 Bien

Hilary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful pools and gardens, definitely a family resort.
Séjour de 3 nuits en décembre 2023
Réponse de SL Penang le 2 janv. 2024
Thank you for your comments. We are pleased to hear about your wonderful stay. Looking forward to welcoming you back soon.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de SL Penang le 2 févr. 2024
Thank you for rating us 5/5. We are pleased to hear about your memorable experience. We look forward to welcoming you back soon.

8/10 Bien

yuk lan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
房間舒適
Séjour de 2 nuits en décembre 2023
Réponse de SL Penang le 29 déc. 2023
Thank you for your feedback. We look forward to welcoming you back soon.

6/10 Satisfaisant

Mattias

Séjour de 1 nuit en décembre 2023
Réponse de SL Penang le 2 janv. 2024
Thank you for your feedback. Please do not hesitate to contact us for further enquiries.

2/10 Horrible

Roger

Voyage en couple
Les points faibles : Propreté
We were hoping to spend a nice and luxurious Christmas weekend at this hotel I always heard good things about Shangri La hotels in general. We paid en excess of US$ 700 for 2 nights and didn’t even get breakfast included. The room was dirty and simple for the price we paid. We were told the Christmas’s Eve dinner would include Turkey as per request yet it ended up to be a simple 4 * BBQ buffet. As you can observe from the pictures the room was not at all cleaned well. And the night of arrival one of the 2 elevators had dirty napkins, receipts and a used mask on the floor which I quietly pointed out to reception and the next day around noon it was still dirty. Overall sadly enough not at all what I expected. Sorry but I do travel a lot around the world I love being in Malaysia but disappointed
Séjour de 2 nuits en décembre 2023
Réponse de SL Penang le 29 déc. 2023
Thank you for your feedback. We are sorry to hear about your unpleasant stay experience which has been highlighted to our management for our continuous improvement to enhance our guests' stay experience. We do hope to have another opportunity to welcome you back for a truly memorable stay in the near future.

6/10 Satisfaisant

WAI KEI

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
just normal
the staff didn't tell me where is the lift to go the room, when and where is the restaurant for breakfast, and how to connect to the wifi. I have to one by one to ask.
Séjour de 2 nuits en décembre 2023
Réponse de SL Penang le 2 janv. 2024
Thank you for your feedback. We apologise for the inconvenience you experienced and we strive to improve our service for the comfort of our guests. We hope to have another opportunity to welcome you back in the near future.

2/10 Horrible

Alvin

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Room assignment
Second time staying here, booked for deluxe room but gave me a room without the balcony.
Very crowded week
Séjour de 1 nuit en décembre 2023
Réponse de SL Penang le 18 déc. 2023
Thank you for the feedback. We are sorry to hear about the inconvenience you had experienced. Do let us know should you have further enquiries.

6/10 Satisfaisant

An An

Voyage en famille
Séjour de 3 nuits en décembre 2023
Réponse de SL Penang le 12 déc. 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Amarjit

Séjour de 2 nuits en novembre 2023
Réponse de SL Penang le 5 déc. 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

10/10 Excellent

Nageshewari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very public relations and friendly staffs
Séjour de 1 nuit en novembre 2023
Réponse de SL Penang le 5 déc. 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

10/10 Excellent

Soot Fern

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would like to commend Ms Jalita as she have rendered great service while we are having our breakfast buffet. She constantly looked after our needs such as assisting to fill our beverages and checking if we are satisfied with the food. On the other hand the room service fish n chips was really good and the garden salad was fresh , fish was tender n juicy. We have a wonderful stay here will surely return on our next vacations early next year.
Séjour de 2 nuits en novembre 2023
Réponse de SL Penang le 5 déc. 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

4/10 Médiocre

KAZUKI

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
チェックイン チェックアウトが遅すぎ。 リゾートなのに12時チェックアウトはありえない
Séjour de 2 nuits en novembre 2023
Réponse de SL Penang le 20 nov. 2023
Thank you for sharing your feedback. We apologise for the inconvenience you had experienced. We hope to have another opportunity to welcome you back.

10/10 Excellent

Bhasin

Séjour de 2 nuits en novembre 2023
Réponse de SL Penang le 5 déc. 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

6/10 Satisfaisant

Liangzhao

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
water ponding in toilet....old facility
Séjour de 2 nuits en novembre 2023
Réponse de SL Penang le 14 nov. 2023
We are sorry to hear about the inconvenience you had experienced. We have taken note and will continue to improve for the comfort of all our guests.

8/10 Bien

KAORI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de SL Penang le 14 nov. 2023
Thank you for your rating. We hope to welcome you back for a truly memorable vacation.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best family hotel
Amazing. Food, staff, room were fantastic. We loved every minute. Hard to leave. The best family holiday ever. Thank you for taking care of us.
Kids water play
Couldn’t get the kids off.
Great area for families
The food was lovely. I tried to eat through the menu.
Séjour de 5 nuits en octobre 2023
Réponse de s le 30 oct. 2023
Thank you for sharing your wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

Jackeline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2023
Réponse de SL Penang le 24 oct. 2023
Thank you for sharing your review. We look forward to delighting you again soon.

10/10 Excellent

ANIL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff and Great views from hotel
Excellent stay
Séjour de 1 nuit en octobre 2023
Réponse de SL Penang le 24 oct. 2023
Thank you for sharing your review. It has been our pleasure to welcome you to Shangri-La Golden Sands. Looking forward to welcoming you back soon.

6/10 Satisfaisant

Wilson

Voyage en famille avec de jeunes enfants
The room conditions is aging and the design old school. When first time I check in the room and the mattress cover and comforter had some small dry blood signs and some look like fresh blood. I feel uncomfortable and request hotel to change the comforters and quilt. Further, I feel the bath room should renovate and other furnitures look very old.
Séjour de 1 nuit en octobre 2023
Réponse de SL Penang le 20 oct. 2023
Dear Wilson,Thank you for sharing your review. Weappreciate your review for our continuous improvement. We look forward to welcoming you back for a truly memorable stay in the near future.

6/10 Satisfaisant

Wilson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
The room conditions is aging and the design old school. When first time I check in the room and the mattress cover and comforter had some small dry blood signs and some look like fresh blood. I feel uncomfortable and request hotel to change the comforters and quilt. Further, I feel the bath room should renovate and other furnitures look very old.
Séjour de 2 nuits en octobre 2023
Réponse de SL Penang le 20 oct. 2023
Dear Wilson,Thank you for sharing your review. We appreciate your comments for our continuous improvement. We hope to have another opportunity to welcome you back for a truly memorable stay in the near future.