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Reviews of Hakuna Matata Lodge

3 out of 5
Hakuna Matata Lodge
Avenue De La Production, Gisenyi

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

6.0/10

Cleanliness

2.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Bernd

Disliked: Staff & service
Total Disaster
Total Disaster When we arrived after a 4 hour drive, they pretended to to be aware of our booking. There was a wedding going on and I believe that was the reason why they kicked out all "ordinary" bookings. The staff was extremely unfriendly and rude. They said this is not their problem and kicked us out, not even thinking about apologizing or even offer to help us finding alternative accommodation.... Unfortunately, based on this experience, I can only advise everybody to avoid this place.
Stayed 2 nights in Jun 2018