Hotel Haenertsburg

« We unfortunately stayed for just one night on Thursday, 23 October 2025, on our way back to Joburg, but it was a truly perfect experience, just as we had hoped. The view was absolutely stunning, and the location is beautiful, safe, and enveloped by a lovely forest. We were overjoyed to receive an upgraded room for our special occasion, celebrating my partner’s 64th birthday, which made our stay even more memorable. A heartfelt thanks to Christina and Caroline at the Front Desk, their kindness...

« House keeping was awful. Accommodation was dirty, smelly and not aired. Fire left dirty from previous guests. Washing up sponge was soooo old it was discussing and unbelievable. Breakfast food was very poor, cheap unhealthy food. Dinner option was a choice of 2 meals. No wine list, just one red wine offered. Staff were friendly, but not trained. Wouldn’t recommend at all. Setting is good. »

« The room was clean and neat, but the bed was VERY uncomfortable and worn out. The food at the restaurant was amazing and all the staff was very friendly. »

« This beautiful hotel is very grand and is still very classy. It is showing its age however, but we still had a wonderful experience, with my husband celebrating his birthday at dinner where the staff made his night very special. The staff are excellent and we thoroughly enjoyed our 2 night stay. »

« Why did they even register on Expedia (online booking), if they are not going to use or accept clients who book online? We got to the property at 5.30pm, shiwed them our reservation/confirmation email, only to be returned as apparently it was full booked (they have already accepted cash bookings), despite our online booking which was made hours earlier. That was a huge inconvenience on our side, and worse we had to go back and forth to finally get our refund. »

« The only reason I'm giving this place 4* is because the road leading down is gravel and not bery well maintained. The cabin itself is a paradise! The pond is beautiful, the ducks friendly, and the fast moving creek sounds lull you to sleep. I was very pleasantly surprised at how stocked the kitchen was with cooking supplies. The staff was friendly and the whole property is well maintained. »

« Great »

« Wonderful place with a magnificent view. Beautiful garden with interesting history. Very kind welcome . Excellent cuisine. Our stay was too short but we will come back and definitely recommend ! Thank you for your kind hospitality ! »

« Very friendly owners who met us personally late on a Sunday afternoon. Great place with amazing food, if we are every back in Tzaneen again, this is the place to stay. »

« There was a bath without a screen instead of a shower. A large dead cockroach in the bathroom. Lights outside the bedroom window that were not switched off. Naked, exposed wiring where the switch for the bedside lamp should be ( I could have electrocuted myself reaching for the switch at night!). Very noisy water pipes from 3am. The bed was clean and comfortable but the roach had spoiled it all. »