6/10 Satisfaisant
Krysti
21 mai 2024
Les points forts : Personnel et service
The property is beautiful and unique and the staff was very friendly and wonderful.
We had booked our stay threw Expedia and with our booking we were supposed to be in a room with a balcony, we did not get that and when we asked to be moved we were told there was no other rooms available. Our room seemed to be the only one in the resort without its own outside space . It was right next too the entrance to the pool so we had to keep our window closed the whole time or anyone going to the pool was able to look into our room. We had no privacy at all. We had no outside space or light into the room. The room was also extremely dated and very different from the pictures online.
We were woken up numerous times each morning by people coming and going out through the door to the pool and balcony. The room was right under the front desk so it was very loud our whole stay. The coffee maker would not work so we had to get coffee from the restaurant. The booking said bottled water would be in the room, it was not and when we asked front desk we were told to drink the tap water.
We had also booked with breakfast included but were told when we checked in they don’t offer that anymore and we would have to pay for the breakfast, after a bit of back and forth they discounted our stay by $50. Even though $50 is certainly not enough money to pay for 2 days of breakfast for 2 people.
All in all not a great experience, and a lack of care for the things that should have been included.
Krysti
Séjour de 2 nuits en mai 2024