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Bewertungen von Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond

2.5 out of 5
Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond
7720 Corinne Dr, Hammond, IN

Bewertungen

8.2

Sehr gut

314 von insgesamt 737 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
255 von insgesamt 737 Gästebewertungen haben eine Bewertung von 8 - Gut" "
89 von insgesamt 737 Gästebewertungen haben eine Bewertung von 6 - Okay" "
45 von insgesamt 737 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 737 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.6/10

Personal & Service

7.6/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fine hotel outside of Chicago
The hotel was great for my stay en route from Michigan to Chicago, without the need to pay an extraordinary price as I would have at a downtown hotel. The hotel is a typical Fairfield Inn - no surprises.
Antwort von Denise am 22. Jan. 2016
Thank you for taking the time to post a review of our hotel. We are delighted that your stay with the Fairfield Inn & Suites Chicago Southeast/Hammond, IN was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

8/10 – Gut

merideth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is nice and is quiet. The staff was friendly. The only thing we noticed was the shower curtain seems too small for the shower.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was very clean. It was quiet and comfortable.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Brittany

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Our room had a funny smell. Our deadbolt lock was broken. Other guests were singing and screaming up and down the hallways all hours of the night.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

George

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good breakfast
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always a great when I stay
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Tempia A Dorsey

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the convenience of this property and the security .
Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Cameron

Gut: Sauberkeit und Zustand der Unterkunft
Staff member on reception was not welcoming or friendly. Was abrupt and rude and I felt like I had to work for already paying to stay. I had driven 830 miles today and to be greeted this way was poor form. She was sitting down at the guest area relaxing when I came in and basically hated the fact I was there. Ive worked in hotels most of my life and currently own and operate small hospitality venues in NY so understand the importance of whats a stake. The venue itself is nice but the lady on service needs to be reminded of her role.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jay am 11. Apr. 2024
Thank you for sharing your feedback. I apologize for the experience was below standard. I will reach out to my leadership team and implement necessary policies to ensure this type of experiences can be avoided in future.Once again, I apologize on behalf of my team.

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service! Very clean!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jay am 11. Apr. 2024
Thank you for taking time to provide feedback. This will be shared as a way to celebrate our hard work with our team.

8/10 – Gut

Taylor

Overall nice stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Jay am 31. März 2024
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 – Hervorragend

Wendy, Baraboo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean hotel with quality bedding and towels. Everyone of the staff that we met, including the housekeepers, were very friendly.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jay am 31. März 2024
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 – Hervorragend

Ollie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it was very nice
Aufenthalt von 2 Nächten im März 2024
Antwort von Jay am 31. März 2024
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 – Hervorragend

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was awesome. Very kind and friendly. They really went above and beyond to make us feel welcomed.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

J Jesus

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Branden

Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Maria

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Sharon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Noise from above our room and from the hallway Coffee had 1 cup for coffee, 1 of regular coffee and 1 of decafe for 2 people Staff was friendly
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

GARY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

William

Geschäftlich gereist
Verbesserungswürdig: Komfort des Zimmers
Pay more and stay elsewhere
I reserved a room several weeks before my stay. When I checked in, the clerk was first too busy on her phone in the lounge area, and then when she meandered over to check me in, no apology for the wait. I was assigned a room behind/beside the elevator, so all night I had to listen to that. The HVAC unit in the window/wall was very noisy, with two options - noisy fan continually running (with the accompanying drying out of sinuses), or noisily kicking on and off all night. With that noise as well as the useless pillows (too soft to use only one, too tall when piled), I got very little sleep. I would recommend paying more and staying somewhere else.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Bigg

Mit der Familie und kleinen Kindern gereist
My stay was an ok stay for the most part I stayed the whole weekend Friday to Sunday. My second day there and my room didn’t get clean while I was gone. And today once I checked out I walked out to my front license plate on the ground someone hit my car inside the hotel parking lot and they did not accommodate me for it. Overall rate 7.5
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

omar, Chicago

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
for one night and the continent breakfast is good wonderful stay it's just the location besides that no problem
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Jennifer, Winona Lake

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Old and worn out - bed was super uncomfortable. Staff were nice, but there are a few other hotels right next door that look newer. Wish we had booked one of those instead!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Matthew am 22. Jan. 2024
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. I am glad the staff was able to take great care of you but I am sorry to hear about the beds.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Sincerely,Matthew UtzFairfield by Marriott Chicago Southeast/Hammond, IN

10/10 – Hervorragend

Latonia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lynsey A. - General Manager am 12. Jan. 2024
Dear Latonia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was one of the cleanest hotels I have stood at in Indiana will stay there when I come back
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lynsey A. - General Manager am 5. Jan. 2024
Dear Charles,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

Irma

Mit dem Partner gereist
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Lisa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Yikes
The hotel is basically on the middle of the highway. Terrible location. Bleak, dingy, gross. The front desk person was unhelpful at best. A group of my family was in different rooms for a funeral. My parent’s room had ripped curtains and a dirty toilet. My room had a dirty toilet. My sister’s room had mold in the shower. The halls reek of cigarette smoke. Marriott needs to remove this hotel from its portfolio
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Lynsey A. - General Manager am 5. Jan. 2024
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Michael A.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lynsey A. - General Manager am 5. Jan. 2024
Dear Michael A.,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Yin Chian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good . And good location
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Lynsey A. - General Manager am 18. Dez. 2023
Dear Yin Chian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

joseph

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lynsey A. - General Manager am 18. Dez. 2023
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Garrick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lynsey A. - General Manager am 18. Dez. 2023
Dear Garrick,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Antwron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lynsey A. - General Manager am 18. Dez. 2023
Dear Antwron,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checked in late. The machine that had the food, had empty boxes. This was disappointing although we did find something else suitable to eat. This was a minor problem. Overall, the stay was extremely satiffactory
Aufenthalt von 1 Nacht im November 2023
Antwort von Lynsey A. - General Manager am 1. Dez. 2023
Dear Donna,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I do want to apologize for the empty food boxes you experienced in our Market. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Ivan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Lynsey A. - General Manager am 22. Nov. 2023
Dear Ivan,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

Olivia

Mit dem Partner gereist
We were in town for a concert at the Hard Rock and this hotel was a quick choice for price and looks. Jackie was the staff member who checked us in and was amazing! Breakfast fit our needs and it was relatively quiet for a hotel off the highway and on a Friday night. Will definitely stay again if ever in the area!
Aufenthalt von 1 Nacht im November 2023
Antwort von Lynsey A. - General Manager am 22. Nov. 2023
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Poorly Maintained Hotel
I am surprised of the level of stars this hotel has. Our room had torn drapery, a poorly operational toilet, patch work wall paper, a bed that was improperly affixed to a twin size frame, cracked lamp shade, tile that did not adhere to the wall, it just seemed like the management was at a place where they just did not care any more. When I walked into the hotel to see the cluttered front desk and associates eating their meals and texting at the front counter, I suspected that the quality of the hotel would likely match what was seen. On a good note, the towels and bedding were clean and the Heat and AC were operational
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Lynsey A. - General Manager am 27. Okt. 2023
Dear Anonymous,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Lynsey A. - General Manager am 27. Okt. 2023
Dear Michelle,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 – Okay

Randall

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Lynsey A. - General Manager am 22. Nov. 2023
Dear Randall,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the ownership, leadership, housekeeping, and maintenance teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 – Schlecht

wayne

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
lack of cear
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Lynsey A. - General Manager am 16. Okt. 2023
Dear Wayne,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place. Thank you so much for your time and feedback.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Margaret

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Lynsey A. - General Manager am 22. Sept. 2023
Dear Margaret,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the desk clerk 9/11 was one of the most personable clerks i have run across. approachable, professional, easy going.
Aufenthalt von 1 Nacht im September 2023
Antwort von Lynsey A. - General Manager am 22. Sept. 2023
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

Raju

Aufenthalt von 1 Nacht im September 2023
Antwort von Lynsey A. - General Manager am 13. Sept. 2023
Dear Raju,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Fumika

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Lynsey A. - General Manager am 13. Sept. 2023
Dear Fumika,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

Sandra

Aufenthalt von 2 Nächten im September 2023
Antwort von Lynsey A. - General Manager am 7. Sept. 2023
Dear Sandra,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Belinda A

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was very clean and quiet. I would definitely stay here again.
Aufenthalt von 2 Nächten im September 2023
Antwort von Lynsey A. - General Manager am 5. Sept. 2023
Dear Belinda,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

DAWN

Gut: Sauberkeit und Personal & Service
Fantastic friendly staff at check in. Room was clean. Bed was not comfortable
Aufenthalt von 1 Nacht im September 2023
Antwort von Lynsey A. - General Manager am 5. Sept. 2023
Dear Dawn,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Hervorragend

Flora

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I was greetedby the clerk Jackie who was very helpful to me upon my arrival!! It was very peaceful and everyone was accommodating! I have no comlaints!
Aufenthalt von 2 Nächten im August 2023
Antwort von Lynsey A. - General Manager am 30. Aug. 2023
Dear Flora,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Schlecht

Yesenia

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im August 2023
Antwort von Lynsey A. - General Manager am 30. Aug. 2023
Dear Yesenia,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Entering from parking lot the property seemed a little sketchy but once inside it was very nice and the receptionist was exceptionally kind to my son and I. Breakfast was good, plenty of choices. I was extra pleased that there was oatmilk to go with my oatmeal as I'm allergic to dairy.
Aufenthalt von 1 Nacht im August 2023
Antwort von Lynsey A. - General Manager am 30. Aug. 2023
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

Janet

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The staff including housekeeping were excellent. I was able to check in a bit earlier which I was grateful for as I was very tired. All bedding was fresh and clean. My room 221 was well kept and the carpeting was cleaned to perfection. However, there was a smell coming from the air conditioner. The filters were clean but the air conditioner itself emitted a bad smell so I did not use it. I could use the bath but not the shower. It did not work. This was a handicapped-equipped room. There is mold under the shower chair and I believe mold is the problem in the air conditioner. Please check as mold spores should not be inhaled. Breakfast was very good and served hot. Please check for mold, especially in my room and also the pool room. The staff were helpful and friendly and this made my stay comfortable and worthwhile.
Aufenthalt von 1 Nacht im August 2023
Antwort von Lynsey A. - General Manager am 25. Aug. 2023
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. I do apologize for the odor from the air conditioner unit and the issue with the shower chair. Both have been addressed and I am very sorry you had to experience that. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quick overnight-just right
Clean, good breakfast, nice area. A little dated, could use an update. Wouldn’t stay more than 1 night.
Aufenthalt von 1 Nacht im August 2023
Antwort von Lynsey A. - General Manager am 22. Aug. 2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I am with you Ms. Hedrick on the double queens, we hope to get double queen beds in our renovation! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.