Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 339 avis sur 1005." "
10 – Excellent
339
Note des voyageurs de 8 (Bien), d’après 354 avis sur 1005." "
8 – Bien
354
Note des voyageurs de 6 (Satisfaisant), d’après 181 avis sur 1005." "
6 – Satisfaisant
181
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 1005." "
4 – Médiocre
83
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 1005." "
2 – Horrible
48
8,2/10
Propreté
8,2/10
Personnel et service
7,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
8/10 Bien
François-Xavier
Voyage en groupe
28 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
François-Xavier
Séjour de 1 nuit en avril 2023
8/10 Bien
Michel
7 avr. 2023
Michel
Séjour de 1 nuit en avril 2023
2/10 Horrible
Eric
7 août 2022
Eric
Séjour de 1 nuit en août 2022
Réponse de EN le 8 août 2022
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.
Sincerely,
Erik Neztsosie
General Manager
Best Western Dry Creek Inn
10/10 Excellent
Anna
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, friendly staff, very convenient location
Anna
Séjour de 1 nuit en mai 2024
10/10 Excellent
Shannon
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly
Shannon
Séjour de 2 nuits en février 2024
8/10 Bien
Julian, Prunedale
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again.
Julian
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Deanna
Voyage en famille
12 mai 2024
Les points forts : Propreté
Need to update the website, no longer free breakfast.
The hotel is now split into two hotels, the back is now a “boutique” hotel run by the Hilton, lost a pool and the hot tub.
Deanna
Séjour de 1 nuit en mai 2024
Réponse de EN le 12 mai 2024
Dear Deanna:Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.In reading your comments, it appears that it has been several years since you last visited our property.I regret you were disappointed that we do not provide breakfast service at our hotel. In December of 2019, (prior to the pandemic) our hotel went to a breakfast package program with our on site restaurant located just steps away from the hotel lobby in the parking lot. The breakfast package is available for booking on bestwestern.com. Currently, while the restaurant is closed and going through renovations. Our breakfast package is temporally being offered at Alexander's Café, in our sister hotel across the parking lot. The restaurant will reopen on approximately May 15, 2024.In 2022, the rooms formally known as our Villa rooms, where you previously stayed, were rebranded with Hilton and renamed to The Lodge at Healdsburg. Immediately after the rebranding, each hotels web page and booking channels were updated reflecting the change. Both properties have totally different web pages and booking channels which accurately describe each hotels' facilities, room types and amenities. That includes pictures of each room type available for booking on each properties web site. The difference between to two properties is very clear.Guests of The Lodge (Hilton) pay a premium price above those of the Best Western Dry Creek Inn guests for upgraded guest rooms and for the use of their property amenities described above. Thus, making the use of The Lodge's amenities for the use of their guests only..Thank you again for taking the time to complete this review We appreciate your loyalty to our hotel and Best Western. It is our hope you will return and try our Hilton side of our property, so you will have an opportunity to enjoy the amenities desired.If I can provide any further assistance, please don't hesitate to contact me directly at 707-433-0300, extension 619.Sincerely,Erik NeztsosieGeneral ManagerBest Western Dry Creek Inn
6/10 Satisfaisant
Catherine
Voyage en famille, Voyage en groupe
10 mai 2024
Very noisy. Was supposed to have breakfast on site, not available.
Catherine
Séjour de 3 nuits en mai 2024
8/10 Bien
Cheri
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was comfortable and staff was grand.
Cheri
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Peter
Voyage en couple
9 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This Best Western doesn't serve a continental breakfast and while we stayed there was no nearby restaurant to have a breakfast. I would highly recommend the Calistoga Best Western. But the Healdsburg Best Western was no better than a Motel 6.
Peter
Séjour de 2 nuits en mai 2024
8/10 Bien
Joseph
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy spot to stay with minimal amenities but who cares you are never in the room anyways.
Joseph
Séjour de 3 nuits en avril 2024
10/10 Excellent
Angela
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay in close proximity to the attractions of Healdsburg. The staff were friendly and helpful. We would stay here again.
Angela
Séjour de 1 nuit en mai 2024
8/10 Bien
Linda, San Carlos
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is close to downtown about 1.2 miles from the plaza. For coffee go to Plank. Directly across the street. Great coffee and pastries.
Linda
Séjour de 3 nuits en avril 2024
8/10 Bien
Jaimie
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was clean and comfortable. Would certainly stay again.
Jaimie
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Frank
Voyage avec des animaux de compagnie
23 avr. 2024
Les points forts : Propreté et équipements
We had a handicap room. The bathroom did not have a walk in shower as advertised and the vanity was too small, basically unusable. There was only 3 electric outlets, not enough for our use. We have stayed in Best Western many times and this by far was the biggest disappointment
Frank
Séjour de 2 nuits en avril 2024
10/10 Excellent
Sandra
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
8/10 Bien
David, PETALUMA
20 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
David
Séjour de 1 nuit en avril 2024
8/10 Bien
Marci
20 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marci
Séjour de 1 nuit en avril 2024
10/10 Excellent
Adele
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maeve was so friendly and efficient at check in
Adele
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
David
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location
David
Séjour de 1 nuit en avril 2024
8/10 Bien
Paula, Cameron Park
8 avr. 2024
Les points forts : Propreté et personnel et service
It's a little run down, could use a facelift. Parking very limited. We had 30 guests staying for a HS Reunion and they wanted to charge $800 to use their conference room
Paula
Séjour de 1 nuit en avril 2024
10/10 Excellent
D Larry
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was happy and helpful. The room was spacious and renovated. I prefer accommodations that provide breakfast, but this has been discontinued since the pandemic. The room also smelled of pot when first entered, but ventilation with the bathroom fan, window slightly opened, and HVAC fan on high cleared the air reasonably quickly.
D Larry
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Bruce, San Francisco
Voyage en couple
30 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Walls are very thin. We heard everybody else's business.
Bruce
Séjour de 2 nuits en mars 2024
10/10 Excellent
Kurt, Nevada City
Voyage d’affaires
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed here twice now the past two years. A little bit inconvenient if you want to be right downtown, but parking is super easy and there’s a great coffee shop across the street.
Kurt
Séjour de 1 nuit en mars 2024
10/10 Excellent
Ryan
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Goood
Ryan
Séjour de 2 nuits en février 2024
10/10 Excellent
Judith, San Jose
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judith
Séjour de 2 nuits en mars 2024
8/10 Bien
Cheryl
Voyage en famille
16 mars 2024
Clean rooms, nice staff
Cheryl
Séjour de 2 nuits en mars 2024
6/10 Satisfaisant
Ruth St.
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The walls are very thin. We were woken at 3 am because the guests in the next room were talking. They were very loud, but it didn’t sound like fighting. It sounded like a normal conversation, but it went on for over an hour. We tried sleeping at the other end of the bed to see if that helped, but it didn’t. They really need to fix this. The room is really nice, and the bed comfortable, but we got a terrible night’s sleep.
Ruth St.
Séjour de 1 nuit en mars 2024
8/10 Bien
Roselle
10 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Roselle
Séjour de 1 nuit en mars 2024
8/10 Bien
Naomi, San Bruno
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a comfortable stay, but next time I’ll bring some house slippers.
Naomi
Séjour de 1 nuit en mars 2024
8/10 Bien
Julie
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location. Convenient check in / out. Slightly dated, but a good price. Maeve was great at the front desk!
Julie
Séjour de 1 nuit en février 2024
8/10 Bien
Natasha
Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natasha
Séjour de 2 nuits en février 2024
10/10 Excellent
Charles
24 févr. 2024
Les points forts : Propreté et personnel et service
Great location for taking advantage of wine country!
Charles
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Janis
Voyage en couple
23 févr. 2024
Given an unrequested handicapped room, horrible bathroom, no vanity only a sink. Soap dish on toilet tank. Outlets at nightstand unusable, plugs fell out. Desk chair height collapsed to lowest level, good thing we weren’t trying to work. Lobby in back, poor design. Desk said check in at 4, but earlier if we bought a membership. Our confirmation said 3. Won’t be staying here again.
Janis
Séjour de 1 nuit en février 2024
2/10 Horrible
Appoorve
Voyage en famille avec de jeunes enfants, Voyage en famille
20 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The photos of this property are not reliable. This is like a cheap motel with very basic facilities. We were super disappointed as we were hoping for a more upscale stay. Will never stay at any best western again.
The rooms were ok, very basic with a average mattress. The TV was old and no option for smart TV. The walkways were dirty and of cheap flooring.
Appoorve
Séjour de 1 nuit en février 2024
Réponse de EN le 20 févr. 2024
Dear Appoorve:Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I regret you were disappointed in your stay at our Best Western hotel. Please be assured all the pictures displayed on the Expedia web site are true and factual. We are a Best Western Core hotel that offers great value in a town were hotel prices are very high year round. In reading your comments it looks like you were looking for an upscale hotel experience which our hotel does not offer or advertise to be. There are many upscale hotels located in Healdsburg to choose from that offer rates starting from 200 -400 more per night than our Best Western. Thus, making our hotel a great value on any given night. Once again, thank you for taking the time to write your review.If I can be of assistance in the future, please don't hesitate to contact me at 707-433-0300 ext. 619.Sincerely,Erik NeztsosieGeneral ManagerBest Western Dry Creek Inn
6/10 Satisfaisant
Tara
19 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Location is great. Staff seemed nice. Building is LOUD. They put laminate floor in, which is great for cleanliness, but it was loud. Our neighbors above us were up super later and then up early the next morning. We had to put music on and could still hear them walking everywhere. I think we may also heard people walking outside all night.
If I stayed again, it would only be on the third floor. The amenities are limited for the cost.
Tara
Séjour de 1 nuit en février 2024
10/10 Excellent
David
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Kaaren
Voyage en famille
17 févr. 2024
Les points forts : Personnel et service
A very funky room. I did not ask for the handicapped room, but that’s where we were put. We didn’t particularly like it. Also, there weren’t enough blankets on the bed and we had a hard time dealing with the heater.
Kaaren
Séjour de 1 nuit en février 2024
10/10 Excellent
Voyageur vérifié
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
8/10 Bien
Mark
15 févr. 2024
Les points forts : Propreté
Mark
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Anna
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en février 2024
8/10 Bien
Pannara
Voyage en famille
4 févr. 2024
Les points forts : Propreté
The room is big ,nothing special but enjo stay there .
The value is good
Pannara
Séjour de 2 nuits en février 2024
8/10 Bien
Barry
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was courteous and room was clean. We had everything we needed for a pleasant stay.
Barry
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Cindy
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Janette
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Janette
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Margaret
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Margaret
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Aileen
19 janv. 2024
Aileen
Séjour de 1 nuit en janvier 2024
8/10 Bien
RICHARD, SONORA
Voyage en couple
15 janv. 2024
Les points forts : Propreté et personnel et service
Good value
RICHARD
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Samuel, Lake Oswego
Voyage d’affaires
11 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Like most BW they should have a breakfast. Was suprised that this location did not even have a cold breakfast option.
The used to have a very nice breakfast that saved you lots of time... Not anymore
Samuel
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Erin
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the area. Nature and town. Will come back !