Hôtel Heden, Göteborg

"We booked a Large room through Hotels.com, but upon arrival, we were given a Medium room. We asked why, and were told that Large rooms are not dog-friendly. This isn't mentioned on Hotels.com or their website. We were very disappointed. At reception, I was told the dog supplement was 500 SEK, so I wouldn't pay the supplement for the Medium room, but the hotel website states it's only 300 SEK. The receptionist gave us incorrect information when we received the keys, which was a huge disappointment. We ended up with a smaller room in a deplorable state, with scratches on the walls and baseboards, a broken shower head, and a loose toilet paper holder. Just because I have a dog, I have to get a terrible room? Regarding the pool area, it's more like a footbath than a proper pool. I'm not very tall, and the water barely reached my knees. Not to mention, they don't regulate the flow of people despite a reserved time slot, and there's a constant hubbub. It's anything but relaxing because it's small and crowded. I won't even go into the quality of the mattress and the rest, as I lack the necessary character. This hotel isn't worth 5 stars, 3 at best."

"Chambres spacieuses Hôtel de grande classe Très pratique pour aller chez Volvo "

"Super localisation bon rapport qualité prix "

"L’hôtel était très bien placé , le personnel, très accueillant, hôtel, très propre, je recommande les yeux fermés"

"Très joli hôtel confortabel d'un design recherché. Excellente situation dans le centre. Ma chambre au 11ième étage avec une très belle vue sur la ville. Très bon buffet nordique pour le petit déj. Personnel professionnel, attentif et attentionné. J'y retournerai avec grand plaisir. "

"Ideally located for a business trip, multiple options for dining and breakfast has plenty of fresh options. Public transport is available to go downtown."

"Bon accueil , propre et spacieux"

"Très pratique et chambre confortable "

"Hôtel très original, les enfants ont adoré. Le personnel de la réception est très serviable et agréable. La chambre est très confortable"