"All in all a good experience. Sometimes it's the small issues that give a hotel a chance to make or break their reputation. Upon arrival the first thing said by the valet was: "you can't park here" (while an old French VW Golf was standing for hours in front of the hotel), so the issue couldn't have been my new car. I asked if I could quickly unload my luggage and dog and he said: "5 minutes only" - which was rather unusual. Afterwards the receptionist luckily told me not to stress, and generally the employees were very friendly. The breakfast was "ok" - not too special, but the basics are there - no coffee service though; I had to wait in line at the only coffee machine - a new experience for me. At the end of my stay I forgot some small fresh dog treats. Sending per post within the country would cost max. 5 CHF. After my address was requested by phone (spelling it per letter), I received an email from the concierge asking my address again, and telling me they would have to charge a 20 CHF service fee on top for this "service". I politely had to decline, since a hotel of this caliber and high margins, could have just taken this as an opportunity to be kind in return, after staying and eating there incl. giving tips. If I'm honest, that feels a bit cheap to me."
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