2/10 – Ungenügend
Lucy
5. Dez. 2025
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The room I was originally given had mold on the ceiling, roaches and the bedsheets were dirty (blue light check returned stains on the blankets and pillows). I asked for a new room but when I blue lit those beds they were also stained. I ended up having to get new hotel accommodations and cancelled my stay here. I will stay, staff was as helpful as they could be and tried to help as best as they could, and I really appreciated that. However, the manager I spoke to the morning after for a refund pissed me off when she said (roughly) "we checked the rooms you were talking about and they were clean/ the beds were still made, etc." Perhaps the mold exposure put me in a psychosis in which I imaged the rest? Yet how does that explain the photos of the roach friend I made while there? She did give me a refund though so at least there is that.
Lucy
Aufenthalt von 4 Nächten im November 2025