Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived for check-in at 4:00pm, and the cleaning crew was still finishing up and someone showed up to fix the front door keypad. We traveled a long distance with a baby, and we were sitting in our car for about 20 minutes waiting for everyone to finish up before being able to go inside. During our stay, we encountered a few things about the rental that were disappointing: one of the exterior doors to a bedroom would not lock, the front door keypad stopped working while we were at the beach, lights in certain rooms did not work, and the pool had several issues (leaking and not heated appropriately due to water getting added). There were contractors in and out during our stay attempting to rectify the issue with the pool. We located the leak for the pool and notified the property management company. The point of contact we spoke with was very responsive, professional, and apologetic. We spoke briefly about our disappointment with the issue, and he promised he would ask about partial compensation for our stay, but he never followed through. We certainly appreciated the responsiveness to our issues, but we were overall underwhelmed with the quality of the rental for the price, even in the off-season.